Kamar, 2 Tempat Tidur Queen, Bebas Asap Rokok | Meja kerja, setrika/meja setrika, dan tempat tidur bayi gratis

Ulasan untuk Hampton Inn & Suites Gallup

2.5 out of 5
Hampton Inn & Suites Gallup
1460 W Maloney Ave, Gallup, NM

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 97 dari 222 ulasan" "
Penilaian 8 - Bagus. 76 dari 222 ulasan" "
Penilaian 6 - Cukup Baik. 17 dari 222 ulasan" "
Penilaian 4 - Buruk. 21 dari 222 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 222 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Dorothy

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Property is under construction for a remodeling.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Manager pada tanggal 22 Feb 2024
Hello Dorothy, We appreciate your feedback regarding our ongoing remodeling project. Your input helps us enhance our facilities for future guests to enjoy. Please feel free to reach out to our management team for any further concerns you may have. Thank you for choosing our hotel for your stay.

2/10 Sangat Buruk

anthony

I wasn’t happy that you didn’t respond to my email, or answer any of my calls. All the time we were stranded in a blizzard, trying to tell you we wouldn’t be making it by evening as I-40 was CLOSED at Tucumcari.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 12 Jan 2024
Hello anthony, Thank you for taking the time to share your experience with us. We apologize for any frustration caused by the lack of response to your email and phone calls. We strive to provide timely assistance to our guests and will address this issue with our team. We understand that the road closure due to the blizzard was challenging, and we apologize for any inconvenience caused. We appreciate your feedback and will work to improve our communication channels.

2/10 Sangat Buruk

Charles

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conditions inside the hotel, not kept up dirty , poor service, I had to call front desk to request , house keeping as to why our room wasn’t cleaned , nothing was done , they way the inside of building looked , this place was over priced . Not happy , other visitors said the same thing , they weren’t impressed.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 10 Jan 2024
Hello Charles, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced and apologize if our cleanliness did not meet your expectations. We appreciate you bringing this to our attention and will address the issues with our housekeeping team to ensure such incidents are avoided in the future. We always strive to provide a great experience, and we hope to have the opportunity to welcome you back for a better stay in the future.

8/10 Bagus

Greg

Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 19 Des 2023
Hello Greg, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Sangat Buruk

Michele

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The elevator was barely functional. The bathtub was worn down to the metal past the enamel on the entire bottom surface. I’ve stayed at many Hampton properties this one was disgusting.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 12 Nov 2023
Hello Michele,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your loyalty to the Hampton brand and would like to ensure that your future stays meet your expectations. Please contact our management team directly to discuss your specific concerns further.

4/10 Buruk

Steven

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 4 Nov 2023
Hello Steven,Thank you for choosing to stay with us and for taking the time to leave feedback. We appreciate your positive rating and are delighted to hear that you had an enjoyable stay. Please feel free to recommend our hotel to others and we hope to have the opportunity to welcome you back in the future.

10/10 Sangat Bagus

Heather

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 12 Nov 2023
Hello Heather,Thank you for taking the time to leave a rating and review of your recent stay. We sincerely appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with us. We value your patronage and hope to welcome you back soon for another exceptional stay.

10/10 Sangat Bagus

Lori

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stay for 3 nights every year on business. Always clean, quiet & comfortable. Greatly appreciate the fridge, microwave & kitchenette area since I'm on a special diet & need to bring additional food. Breakfast area is always full, clean & appetizing. Would LOVE to see Green Chilies offered for eggs!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 21 Okt 2023
Hello Lori,Thank you for your feedback! We're glad to hear that you find our hotel clean, comfortable, and suitable for your dietary needs. We appreciate your suggestion about offering green chilies for eggs and will take it into consideration for future improvements. We look

10/10 Sangat Bagus

Janice

Bepergian bersama teman
.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 10 Okt 2023
Hello Janice,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Sangat Bagus

Edwina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to rest
Great location, restaurants and shopping within walking distance. Friendly helpful staff. Clean, well-appointed rooms. Beds were comfortable. Hot breakfast was good.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 7 Okt 2023
Hello Edwina,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and comments about our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Sangat Bagus

VM

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 17 Sep 2023
Hello VM,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Sangat Bagus

diana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was amazing
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 13 Agu 2023
Hello diana,Thank you for taking the time to share your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bagus

Nichols B

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 1 Sep 2023
Hello Nichols B,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Cukup Baik

Lorraine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
My shower wasn't working properly. Saw a centipede in my restroom. Other then that was ok.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 31 Jul 2023
Hello Lorraine, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

10/10 Sangat Bagus

James

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ft Defiance church of CHRIST
Could not have been more pleased! We reserved ten rooms for seven nights as a group of men from Moore, Oklahoma were on a mission trip. We were able to complete an extreme makeover and build a kitchen for the church of Christ in Ft Defiance AZ. We began early each day were able to enjoy a satisfying breakfast provided by the hotel each morning and then after a long days work, it was wonderful to come back to a clean room, quite atmosphere and very comfortable bed for another good nights rest. If God is to bless us with another such opportunity, we would most definitely stay once again at the Hampton Inn there in Gallup NM!!🙏
Menginap 7 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 19 Jul 2023
Hi James,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Sangat Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ft Defiance church of CHRIST Mission Trip
Reserved 10 rooms for 7 nights for a group of men on a mission trip. Could not have been more pleased with both the hotel and the rooms along with the wonderful service. If the opportunity presents itself again we will return!
Menginap 6 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 18 Jul 2023
Hello James,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Bagus

Donovan

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 1 Agu 2023
Hello Donovan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Sangat Bagus

Leif

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great for when you are traveling with a cat.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 5 Jul 2023
Hi Leif,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Sangat Bagus

Amy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to rest your head
We arrived very late and were greeted with a smile and water which was VERY appreciated! Check in was super easy.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Manager pada tanggal 22 Jun 2023
Hi Amy, It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Bagus

Connie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 28 Apr 2023
Hello Connie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Buruk

John

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Our Tv did not function. We were unable to watch any programs or get any weather updates. The Hotel staff did nothing to help the situation and never even apologized for the problem. This seems to be a trend with Hampton Inns these days. They have become a second-rate hotel. I will no longer stay at Hampton Inns in the future.
Tanggapan dari Manager pada tanggal 4 Mei 2024
Hello John, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the team for improvement. For further assistance or to discuss your stay in more detail, please contact our management directly. Thank you for bringing this to our attention.

8/10 Bagus

Robert D.

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Felt like home.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 6 Mar 2023
Hello Robert D.,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bagus

richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Too much trash outside the facility.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Manager pada tanggal 28 Feb 2023
Hello richard,We appreciate the comments, especially with regards to your opinion of our facility. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bagus

Ralphina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Manager pada tanggal 19 Feb 2023
Hello Ralphina,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Sangat Bagus

Merrill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is close to the freeway and dining options.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Manager pada tanggal 12 Jan 2023
Hello Merrill,On behalf of our entire staff, we thank you for your business and for your comments regarding our property. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Buruk

Fernando

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I didn’t like the service I received well checking in. The girl was extremely rude. After checking in I went to review my room for any damages and there was two broken drawers. I took photos of the damage and showed the clerk. All they did was right it down on a sticky note.
Tanggapan dari Manager pada tanggal 14 Jan 2023
Hello Fernando, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Sangat Bagus

Jeremy

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Coming from Dallas/Fort Worth, we stayed at this Hampton Inn in Gallup on our way to Telluride. We have stayed here 5 times over the last 15 years. Always clean, and we love the complimentary continental breakfast.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Manager pada tanggal 12 Jan 2023
Hello Jeremy,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Cukup Baik

suzanne

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Manager pada tanggal 9 Nov 2023
Hello suzanne, Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about the issues you experienced during your stay. We encourage you to reach out to our management team directly so we can better understand your concerns and address them accordingly. We strive for guest satisfaction and hope to have the opportunity to improve your experience in the future.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Manager pada tanggal 12 Jan 2023
Hello Michael,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bagus

Charles

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very pleased with the check-in, customer service, room size, bed, cleanliness and overall comfort. Only real drawback involved the bathtub. The tub itself is too slick. Taking a shower is actually dangerous. Someone falling while showering is only a matter of when, not if. Please solve this issue ASAP.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Manager pada tanggal 12 Jan 2023
Hello Charles,On behalf of our entire staff, we thank you for your business and for your comments regarding our bed and comments about our service. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Manager pada tanggal 12 Jan 2023
Hello David,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Buruk

Terri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
The notice to request cleaning was not very vi
Menginap 2 malam pada bulan September 2022

6/10 Cukup Baik

THERESA

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2022

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice clean hotel. Our room was spacious and bed was comfortable. The staff was really the icing on the cake. We especially loved the service the morning breakfast crew provided. They kept everything stocked and clean. We would stay here again.
Menginap 1 malam pada bulan September 2022

8/10 Bagus

Max Lucas

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
FLAKING AWAY
THERE WERE FEW FRILLS. THERE WAS A PROBLEM WITH THE FLOOR OF THE SHOWER/TUB. WHITE PAINT OR PLASTIC HAD BEEN APPLIED TO THE TUB FLOOR AND IT WAS PEELING BADLY. WHEN YOU TOOK A SHOWER, THE WHITE PAINT OR PL;ASTIC STUCK TO YOUR FEET AND YOU TRACKED IT ALL OVER THE BEDROOM.
Menginap 1 malam pada bulan September 2022

4/10 Buruk

Ronald, Dora

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Furniture in room was dirty and stained. Staff at first agreed to replace in morning but never followed through. Also lied to me when I went to front desk to complain again. No one there and they said they never left the desk. I finally took offensive furniture to front desk myself and left it there. Never heard another word.
Menginap 3 malam pada bulan Agustus 2022

4/10 Buruk

Ted

Bepergian bersama teman
Called on the way into Gallup and they had no reservation for us. We found a place elsewhere.
Menginap 1 malam pada bulan Juli 2022

4/10 Buruk

Michael

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Debra

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Shower dirty and slippery Grandson fell in tub due to this. Told front desk and was told we needed to have asked for a bath mat. Asked her how did we know. She saw there were 4 senior citizens and 2 children. Then she started getting rude. Wouldn’t give me a receipt and told me I could have gone elsewhere. Needless to say we had a few words and she walked away from me. I filed a complaint with Hilton corporate.
Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

Leonard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay.
We were especially pleased with the individual serving breakfast. He was quite helpful and offering to help with every detail in preparing breakfast!
Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Candace

Menginap 2 malam pada bulan Mei 2022

10/10 Sangat Bagus

TS

Menginap 1 malam pada bulan Mei 2022

4/10 Buruk

Gary

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Front desk seemed unaware of my reservations when I arrived. Gift shop was unstocked, shelves were bare. Ice maker on 4th floor was inoperative. I expected more from a Hampton Inn. Disappointed.
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Marc

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Clean.
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good. Breakfast was excellent. Liked the bagel toppers. Thank you!
Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The gentleman operating the Breakfast dining area was GREAT. Also, the food was nice and hot, easy to access and the options were plentiful and great.
Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Deb

Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Janet

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
All the staff were super friendly and nice. Good people
Menginap 1 malam pada bulan April 2022

8/10 Bagus

BENSON

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2022

4/10 Buruk

Gang

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
looks dirty, furnitures have stains everywhere
Menginap 1 malam pada bulan Maret 2022