"Stayed at the Tru by Hilton in Richardson for my Son's HS Graduation. The majority of the staff were pleasant and helpful during my stay. Hotel was clean and has a nice vibe appeal to it, but some staff and amenities were a 1 star. Experiences of my stay.
Good Experience:
Nice Appeal Inside and Out/convent walking distance to Curtis Stadium/Complimentary Hot & Cold Breakfast/Easy Check in and Check In/Affordable
Bad Experience:
Room and areas of hotel were very humid causing everything to feel wet, sticky, muggy (furniture, bedding and clothing was damp to the touch). I had to buy a ventilation fan to try to sleep.
Cleaning Staff refused to clean my room because she wanted to clean it when she wanted to...literally wanted us to leave the room so she could clean. I requested cleaning services 3 times that same day just change bedding and freshen up towel (I kept room tidy). I did put in a complaint to 2 managers.
Elevator door censoring was not working properly; door would close too fast and did not sense my toddler granddaughter and the door slabbed into her and hit her on the head; after inspecting her she had a grape size bump on her forehead (which it could have been worse). I did advice the manager that the elevator needed to be checked due to other children in the hotel.
That was just my experience, and I am sure many have had excellent experiences, it happens.
One of the managers was very sincere with her apologizes."