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Ulasan untuk Apple Heritage Hotel

3.5 out of 5
Apple Heritage Hotel
15, Jalan Sultan Ahmad Shah, Georgetown, George Town, Penang

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 25 dari 81 ulasan" "
Penilaian 8 - Bagus. 34 dari 81 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 81 ulasan" "
Penilaian 4 - Buruk. 6 dari 81 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 81 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

5,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Nurul Sabirah

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I checked in around 5 and 5:30 to 7 something there’s no electricity!!! And the same night around 12 something the same thing happened. I booked 2 rooms and 1 room has no soap. I asked for soap they said the janitor is nowhere to be found. Terrible
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Elie

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Tarun

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
They were not having enough glasses/coffee mugs to change. Cleaning was on call rather daily
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

P A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable central small heritage hotel
Part of the Apple group in Penang, it’s a charming little hotel within easy walking of lots of restaurants, the historic centre and the pleasantly landscaped new waterside promenade. I had a single room which was perfectly adequate, had an extremely comfortable bed and overlooked the little garden courtyard. It was quiet at night and the staff were very friendly and helpful - particularly appreciated as my stay coincided with a stressful few days when the whole of Georgetown was without a water supply due to major engineering works. Will definitely return when in Penang.
Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

Sophie

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Wouldn’t stay there again
Very expensive for what we got, we stayed at other hotel in kl for much cheaper and the quality of room was much higher. They have a unique decor thought but not worth the price. The color on the wall is very messed up and you can ear everything outside as if the window are not close. WiFi isn’t working half of the time and when it’s working it’s really slow. Also everything is a bit far.
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Ashley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the antique look
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Hirokazu

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
冷蔵庫がない テレビが故障
Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

Rahel

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Wir waren sehr zufrieden
Menginap 4 malam pada bulan September 2023

8/10 Bagus

Achara

Menginap 5 malam pada bulan April 2023

8/10 Bagus

Alexandra

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Comfortable stay in good location close to bus routes and eateries.
Menginap 3 malam pada bulan Februari 2023

8/10 Bagus

Olivier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bien situé et bon service
Hôtel très bien situé à quelques minutes à pied du centre historique de Georgetown, tout peut être visité à pied. Chambre très spacieuse et confortable, mais pas de petit déjeuner possible. Le personnel était très courtois et donnait beaucoup de renseignements pour visiter la ville y compris les bonnes adresses de restauration. Parking gratuit dans l'enceinte de l'hôtel pour ceux qui louent un véhicule.
Menginap 2 malam pada bulan Februari 2023

4/10 Buruk

Alf

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Mycket oväsen. Rum nära receptionen. Mycket oljud. Inga isolerade väggar. Inga fönster.
Menginap 5 malam pada bulan Januari 2023

8/10 Bagus

BALASUBRAMANIAM

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Setiawan

Menginap 3 malam pada bulan Juni 2022

6/10 Cukup Baik

C

Bepergian dalam rombongan
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Very Tired - desperately needs resorting.
Good location and Large rooms and comfy beds - but oh the condition of the general upkeep of the rooms/ building is very poor- ceilings have mould - carpets look like they have never been cleaned (really horrible) showers that work but very moldy. Lastly very noisy if on the left side - I was in room 116 and there is a disco next door that goes on to 0200-0300 - so noisy I had to change rooms.
Menginap 2 malam pada bulan Juni 2022

8/10 Bagus

Maziah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jagan pada tanggal 7 Jan 2021
Dear Maziah, Thank you for staying with us and giving us an excellent review. We look forward to your next stay with us soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2020
Tanggapan dari Jagan pada tanggal 19 Agu 2020
Dear Valued Guest, Thank you for the excellent review, we look forward to welcoming you again to our hotel soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
海に近いので選びましたが、道路を歩いてても海があまり見えないので選んだ意味が感じれなかったのが残念でした。シングルルームは、想像より狭かったです。 スタッフさんは、親切で対応もよかったです♪ ありがとうございました。
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Jagan pada tanggal 7 Agu 2020
Greetings from Wang's Heritage Hotel ! Dear Valued Guest, Thank you for taking your time to review us with kind words towards our staff. We are honored to always be at our guest's assistance. We look forward to having you again at our hotel real soon ! Warm Regards, Jagan

6/10 Cukup Baik

Alun C

Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Maret 2020

4/10 Buruk

Traveler terverifikasi

房間的內部安全鎖是壞的，水管不通 水很難下去 沒有蓮蓬頭 燈也是壞的會一閃一閃
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Hotel Manager pada tanggal 29 Jan 2020
Dear Guest, Thanks for providing us the feedback. We will forward the feedback to the relevant department to get the issues fixed.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hotel Manager pada tanggal 4 Jan 2020
Dear Guest, Thanks for providing such a good feedback. We look forward to see you again.

6/10 Cukup Baik

Kristina

Bepergian dalam rombongan
Disukai: Kebersihan
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Hotel Manager pada tanggal 4 Jan 2020
Dear Kristina, Look forward to see you again. If there is anything we can improve, please feel free to notify our front desk.

10/10 Sangat Bagus

Susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Helpful staff. Very clean room and wonderful comfy beds. Short walk to centre and not noisy.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hotel Manager pada tanggal 25 Des 2019
Dear Susan, We are glad that you enjoyed your stay with us. Hope to see you again soon.

10/10 Sangat Bagus

Lisa Alizah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful stay.
Beautiful hotel. The room and toilet too..friendly receptionist. Will definitely book this hotel if I am in Penang again.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hotel Manager pada tanggal 22 Nov 2019
Dear Lisa, We are happy to hear that you enjoyed your stay with us. Looking forward to see you again soon.

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Hotel Manager pada tanggal 7 Nov 2019
Dear Guest, Thanks for you review. Hope to see you again soon.

4/10 Buruk

Abdool, France

Disukai: Kebersihan
It’s really a pity thé réception is not open 24h. It is not safe. At 3 a.m drunked people try to break thé door to get in the room. I guest they had lost there badge. Police n all. Spent 2 nights did not feel safe. And did not sleep well. Otherwise thé room and bed were good. But will not return to this hotel. Mme Rassool
Menginap 3 malam pada bulan September 2019
Tanggapan dari Hotel Manager pada tanggal 20 Okt 2019
Dear Guest, The hotel is equipped with the latest technology and all the doora into the hotel building requires access card for entry. The moment someone wants to break in, police will be notified. Even if they manage to break into the hotel building, they still have to try to break in into an even more secured room door and by them the polcie would have arrived. This is a fully tested and advanced security system. We are sorry for your inconvenience.

6/10 Cukup Baik

Debbie

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2019
Tanggapan dari Manager pada tanggal 24 Sep 2019
Thank you for your review. Hope to see you again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Hotel Manager pada tanggal 19 Agu 2019
Thank you for your review. We are glad that you enjoyed your stay with us. Hope to see you again soon.

8/10 Bagus

JunJun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unique Hotel
One of the best sleep in hotel. Still room of improvement but overall satisfied.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Hotel Manager pada tanggal 3 Agu 2019
Dear JunJun, We are glad that you enjoyed your stay with us. Looking forward to have you again in future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
スタッフがとても愛嬌があり、親切だった。尋ねたり、お願いしたりした以上のものが帰って来ました。
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Hotel Manager pada tanggal 13 Jul 2019
Dear Guest, Thank you for your kind feedback. It is our goal to ensure that our guests have the best experience during their stay at our hotel. Looking forward to see you again.

8/10 Bagus

Isabel

Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Manager pada tanggal 22 Jun 2019
Hi Isabel, We are glad that you enjoy your stay with us. Hope to see you again in future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the building..
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Kavitha pada tanggal 15 Mei 2019
Dear Guest, Thank you so much for taking the time to sharing your experience with us. It brings us a great pleasure to hear that you like the hotel exterior and interior design. We hope to see you again on your next visit to Penang. Best regards, Kavitha Pandian Hotel Manager

8/10 Bagus

Lien Seng

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari Hotel Manager pada tanggal 1 Mei 2019
Dear Guest, We are happy that you enjoy your stay here. Looking forward to see you again on your next trip to Penang.

2/10 Sangat Buruk

chee

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rude and bad services
The receptionist was rude(Male name Daya) No greating,no customer service,urging with customer, spoil my mood for the trip.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Hotel Manager pada tanggal 1 Mei 2019
I would like to apologize for the unacceptable behavior of our staff. We will look into this matter and rectify the issue. Please accept our sincere apologies.

10/10 Sangat Bagus

JONG AI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enchanting
The room deco was superb. Enchanting and lovely. Room is as lovely as shown on the website.
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Hotel Manager pada tanggal 1 Mei 2019
Dear Guest, We are glad that you enjoyed your stay here. We are looking forward to your next stay with us.

8/10 Bagus

Syed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari H pada tanggal 17 Agu 2018
Thank you for the kind feedback. We look forward to welcome you again in future.

8/10 Bagus

SeongWon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Hotel Manager pada tanggal 17 Agu 2018
Thank you for the kind feedback. Looking forward to welcome you again in future.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2018
Tanggapan dari Hotel Manager pada tanggal 17 Agu 2018
Thank you for your kind feedback. We look forward to welcome you again in future.

8/10 Bagus

Lim Chin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall excellent. Only one thing is that sometimes you will be disturb or annoyed by the noise outside. And you might also hear noise from the other rooms. If you don’t care about noise, this is an excellent for you.
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Kavitha pada tanggal 25 Jun 2018
Dear Mr Lim, Thank you so much for taking the time to sharing your experience with us. We are so delighted to hear that overall you had a pleasant stay with us. Thank you also for highlighting to us on the shortfall. Be assured that your feedback has been shared with the relevant department to improve our hotel soundproof better. We hope to see you again on your next visit to Penang. Best regards, Kavitha Pandian Hotel Manager

10/10 Sangat Bagus

James, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Cozy Hotel
My family of 4 stayed in one room with 2 queen size beds. Room size is good. The hotel itself is small and quiet, didn't seem to have too many guests when I was there. Facilities are basic but I find it comfortable and pleasing.
Menginap 4 malam pada bulan Desember 2017
Tanggapan dari Kavitha pada tanggal 28 Des 2017
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Bagus

Dirk

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2017
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards Kavitha

10/10 Sangat Bagus

Mei, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly and Cosy Boutique Hotel
Staffs are friendly and helpful. Room is very beautiful and luxurious. Bed especially comfy. Great location and easy accessible to great local foods. Will definitely recommend this hotel to my friends.
Menginap 1 malam pada bulan November 2017
Tanggapan dari Kavitha pada tanggal 30 Nov 2017
Dear Guest, I appreciate your positive feedback about our hotel.Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Regards Kavitha Hotel Manager

4/10 Buruk

Been Around, Canada

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Don’t stay there
Ckecked in after 8. The lady at the desk was not very kind. Beds are very small my legs stuck out a foot. Had to walk up some old unsafe stair case to get to our room with bags in toe. No bell hop. No breakfast and not much around. Been traveling SE Asia for 6 weeks and have to say for the price not worth it. Moved to the Evergreen for the same price. They are wonderful there. As for photos not wasting room on my 128g Iphone lol.
Menginap 1 malam pada bulan November 2017
Tanggapan dari Kavitha pada tanggal 3 Des 2017
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We shall say that our bed dimensions are in line with the beds in most Malaysia and south east Asia hotels. This is a Heritage Hotel, hence we are preserving the original design and structure. We are sorry if the narrow staircase is a concern with you. You should have informed our front desk executive so that we could change another room without the narrow staircase for you. However most of our guests love the narrow staircase because that is one of the reasons they stay in our hotel, the Heritage feel of this hotel. Our staff does offer to help to carry the luggage and it was rejected by your friend. We never turn down our guests intentionally and you may ask our staff help to carry the luggage to your room. We do take pride in catering to our guests needs in best way. If you’re traveling to our area gain soon, don’t hesitate to call us. I can assure you that your next stay will be memorable. I would be happy to make your reservation personally and see to it that you enjoy the hospitality that so many of our guests have grown so fond of. Regards Kavitha Hotel Manager

4/10 Buruk

まぁーちゃん, JAPAN

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
見た目はいいが
年式が古いのか見た目は真っ白な宮殿のようだが あちこち穴だらけでシロアリがいて4日滞在中、体中12箇所刺されました(T . T) 掃除もしっかりしてるのか？スリッパの替えや使った物(ポット等)はそのままだったりでした。 朝食無いのも残念 救いは海外は近くのホテルの朝食もお金を出せばたべれます。近くにも屋台があります。 海も近いので綺麗な景色もみれるから良かったです。
Menginap 2 malam pada bulan Oktober 2017

6/10 Cukup Baik

Hong Neo

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
A HOTEL IN A GREAT LOCATION BUT LOUSY ROOM
We were located on the first floor and near to the reception area - Room 102. I must say that this is not a very good room. Firstly it's too near to the reception area so everytime when people gather there or check in it's very noisy. And what's so terrible that we couldn't get any good sleep for the all the 3 nights as the room upstairs was making so much noise, we hear footsteps all night, talking and etc..... Just sum it all VERY NOISY. We chose this hotel because of the Parking Facility.
Menginap 3 malam pada bulan Oktober 2017
Dear Guest, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. , I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, only that room available for the category that you have booked and since it a heritage hotel we are trying to improve on our sound proof, If you’re traveling to our area gain soon, don’t hesitate to call us. I would give you room on second floor, far from reception and see to it that you enjoy the experience that so many of our guests have grown so fond of. Regards Kavitha Hotel Manager

10/10 Sangat Bagus

Beverlee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Second Stay
Great small boutique hotel. The staff get to know you and they are very helpful. Easy walk to the middle of Georgetown, about 10 minutes.
Menginap 5 malam pada bulan Agustus 2017
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Regards Kavitha Hotel Manager

10/10 Sangat Bagus

Azim, Malaysia

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great location, beautiful hotel & very walkable.
Room was clean & great. The decor is excellent. Amenities however was lacking. There wasn't enough spoon for the tea & coffee set. I had to call for one. The other thing is courtesy, they had called in the middle of the night to bug us over a ridiculous charge of 100 ringgit. Make sure if you ever get a chance, do not book with this hotel. It's money hungry.
Menginap 1 malam pada bulan Juni 2017
Tanggapan dari Kavitha pada tanggal 4 Jul 2017
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Sorry for any inconvenience caused during your stay, Sir the room that you booked is superior single room and amenities for one person only will be provided, Upon check in we was informed that only 1 person will stay in the room but later we found that 2 person was staying in that room and that the reason we need to charge RM100 for the extra person, I hope we can serve you better on next your stay and again apologies for any inconvenience caused, Regards Kavitha Hotel Manager

4/10 Buruk

Jørgen

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No breakfast - No where to stay - only a room

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable stay in Penang
We stayed at Deluxcious over Labour Day weekend 2017. We picked one of the family suites, which comes with two excellent Queen size beds, which meant wonderful night sleep. The room comes with a refrigerator stocked with complementary bottles of water and soft drinks. Hair dryer, electric kettle, coffee and tea are also provided. There is a safe for your valuables. Great shower, nice hand and bath towels and complete toiletries are greatly appreciated. The hotel still has that "new" feeling to it, and the facility is kept very clean. Breakfast was not provided, but since the hotel is located within a few minutes walk to many restaurants, that we could easily find breakfast each morning. We liked the location of the hotel. It is approximately 20 minutes leisurely walk to heritage sites, which we could also get to by taxi or bus. And in the evening, we could enjoy the quiet area. Highly recommended!