Standard Quad - 02 Queen Beds | Wi-Fi gratis dan seprai linen
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Ulasan untuk Grand Inn

3 out of 5
Grand Inn
165-G-2, Jalan Macalister, George Town, Penang

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 38 dari 334 ulasan" "
Penilaian 8 - Bagus. 130 dari 334 ulasan" "
Penilaian 6 - Cukup Baik. 128 dari 334 ulasan" "
Penilaian 4 - Buruk. 33 dari 334 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 334 ulasan" "

7,4/10

Kebersihan

7,2/10

Staf & layanan

6,6/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2019
Tanggapan dari Anhar / Front Office pada tanggal 30 Jan 2019
Thank you for your review and we appreciate your feedback. Look forward to have you again at our hotel soon.

2/10 Sangat Buruk

S, Jakarta,Indonesia.

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tired to walking to anywhere to loking for foods
Very far from any nice & cheap food,must walking very far. In bedroom they just give 2 very small soap,actually we had order for 4 adults with different price with 3 persons,but we have no soap for each persons,room never clean up even we stay 3 nights in that room.The bed not enough for 2 persons in a bed,they just give 2 bed for 4 adults.The staff not friendly. Its very bad experience to stay in Grand Inn Macalister road. The Hotel's management must be work hard to get more customer,Grand Inn must get good name to Upgrade all the hotels.
Menginap 3 malam pada bulan Oktober 2018
Tanggapan dari Anhar / Front Office pada tanggal 13 Nov 2018
Dear S, Thank you for your feedback and we truly appreciate your comments. However, we are upset because the validity of these comments can be questioned. Have you approach our Front Desk Counter which is available 24/7 to compensate for the shortage of items you mentioned? We will assist you on this matter if the matter was brought to our attention during your stay here. We have reserved the room as per your bookings. Our two persons room only can accommodate two persons comfortably and four person room can accommodate four person (adult) comfortably. Our description of the rooms and pictures provided in the website is clear and if you are not sure, have you called us beforehand to enquire about this matters? We are very sure our rooms were meant for designated number of peoples as advertised in our website. Staying more than intended number of persons will be uncomfortable. In addition, room cleaning was done on daily basis and we are puzzled that for 3 nights your room was not made up, you have never mention to us regarding this. However, if you have put on a DO NOT DISTURB sign on the door, our Housekeeping Staff will respect your privacy and would not enter the room even for cleaning. We look forward for clarification on this matter. We are truly upset when our staff has been rude to the guest and have made your stay an unpleasant one which behaviour is unacceptable. Have you approached our higher ranking officer to address this issue? If you had, we would have made an immediate resolution to solve these matters. It is true that we work hard to get more customers, however, we also need the feedback from the customers - preferably before check-out - in order for us to improve our services, staff and shortcomings that guest encountered during their stay here. We look forward for an amicable solution for this matters. Do contact us.

8/10 Bagus

Muhammad Deddy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang asri
Tempatnya sangat.strategis untuk pasien yang mau berobat ke loh guan lye hospital, kondisi kamar cukup bersih, wi-fi tersedia disetiap kamar,

6/10 Cukup Baik

ilyas

Disukai: Kebersihan
hotel yg cukup bersih dekat dgn loh guan lye
Proses check in lumayan cepat, staf fast respon, komunikatif. Tapi ada sedikit kekurangan, pada saat check out deposit kita dipotong lagi RM2/malam/kamar deng5an alasan untuk pembayaran GST (pajak negara). Aneh ya padahal di billing tagihan hotel.com sudah tertera pajak yg sudah kita bayarkan.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

grace s j, jakarta

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Review
Hotel mudah dijangkau, gampang parkir kalau bawa mobil, ada kamar bisa tidur sekeluarga 4 orang dengan harga murah, wifi kencang di lobby tetapi di kamar susah signal, pelayanan ramah . Terimakasih

6/10 Cukup Baik

Sarah, Jakarta

Tidak Disukai: Kondisi & fasilitas properti
Hotel didepan Loh Guan Ley Hospital
Kalau brobat di Loh guan Ley hospital hanya menyeberang sudah sampai. Hanya Fasilitas mandi seperti sikat Gigi tidak ada, air minum juga tidak ada

6/10 Cukup Baik

susanto, jakarta

Tidak Disukai: Staf & layanan
hotel dekat hospital
Hotel dekat hospital. Dekat tempat kuliner makanan

8/10 Bagus

Traveler terverifikasi

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan

8/10 Bagus

Agung, Malang indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang murah tapi nyaman
Sangat senang ,hanya sayang jauh kalau mencari makanan.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet near island hospital
There is no food stall or restaurant near hotel when night day

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
hotel low budget
Pengalaman saya menginap di hotel ini cukup bagus. Posisi hotel pas terletak di depan rumah sakit loh guan lye. Kamar dengan tarif lumayan murah saya rasa cukup nyaman, hanya saja air cond nya perlu di maintenance.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Grand Inn 4D3N
Hotel cukup nyaman untuk perjalanan selama beberapa hari. Tetapi lokasi sekitar yang menjual makanan terbatas.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
hotel dekat dengan Rumah sakit
hotel secara over all bagus. Dekat dgn rumah sakit dan apotik.

6/10 Cukup Baik

susanto, surabaya

Tidak Disukai: Staf & layanan, kenyamanan kamar
hotel dekat hospital
Cust service tidak ramah. Beds tdk nyaman terasa per pegasnya. Ada dispenser di tiap lantai. Wifi ok

8/10 Bagus

Arnita, Kota tangerang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tempat tidur kurang nyaman,lokasi sesuai kebutuhan
Cukup lumayan,sesuai kebutuhan,cuma tempat tidur kurang nyaman

6/10 Cukup Baik

Marisa, Palembang

Disukai: Kebersihan
Akan menginap lagi disini.
Ini kali kedua saya dan keluarga menginap disini. Pengalaman pertama berjalan baik, pengalaman menginap kali ini pun demikian. Akan ada yang ke3.

4/10 Buruk

Amin tjeng, Indonesia

Lokasi jauh dr tempat jual makanan
Lokasi jauh dari tempat makan, tidak ada baht tube,kebetulan waktu saya nginap ada pengerjaan selokan sehingga ribut sepanjang malam oleh suara mesin yg berkerja malam hari.

6/10 Cukup Baik

Dunant, Jakarta

Disukai: Kebersihan
dekat sekali dengan 2 rumah sakit besar
hotel Grand Inn ini dekat sekali dengan 2 rumah sakit yakni rumah sakit Loh Guan Lye (ada di seberangnya) dan rumah sakit Island Hospital (jalan kaki kira-kira 10 menitan) secara umum, baik.

6/10 Cukup Baik

carla, indonesia

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
hotel yang sulit kendaraan umum
menuju hotel harus dengan taxi, jauh dari komtar, tempat tidur kurang nyaman, kebersihan kamar baik. staf receptionis kurang ramah. hotel berseberangan dengan rumah sakit loh guan lye. disekitar hanya ada beberapa tempat makan.

8/10 Bagus

Sinta, Jakarta

great hotel for hospitality
Its a great hotel to stay for everyone who wants to go to loh guan lye hospital because the hotel is opposite the hospital.

6/10 Cukup Baik

Stevany, Indonesia

Tidak Disukai: Kebersihan, kenyamanan kamar
lokasi strategis
lokasi strategis karena berada tepat di dengan rs loh guan lye dimana suami saya berobat. meski hotelnya so so secara kualitas kebersihan dan kenyamanannya namun sungguh membantu kami yang berobat di rs tersebut

6/10 Cukup Baik

Stevany, Bandung

Tidak Disukai: Kebersihan, staf & layanan
lokasi strategis
lokasi strategis di depan rs loh guan lye, dan depan hotel jg ada bus stop, cuma di malam hari sangat sepi dan agak jauh untuk cari makan

6/10 Cukup Baik

Stevany, Indonesia

Gratis WIfi
Hotel yang standard bintang 3, dengan lokasi tepat di depan Loh Guan Lye Hospital, dan di luar ekspektasi terdapat layanan wifi gratis dengan koneksi yang cepat.

6/10 Cukup Baik

Christine, Jakarta

Lokasi strategis
Lokasi strategis karena dekat dengan Island Hospital, Loh Wan Lye dan dapat diakses dengan Penang Rapid Bus. Juga bisa jalan kaki ke McAlister Road

4/10 Buruk

Foni

Tidak Disukai: Kenyamanan kamar
Cheap but not supportive for transportation
Luckily, we only stay one night in this hotel. Evening reception staff has good hospitality skill while morning reception staff is truly very rude. We pay hotel for breakfast and it's truly a surprising breakfast we have. They only provide tea, coffee, orange juice and bread with jam or butter for breakfast. Hotel is also quiet far from Komtar. There is bus sending us to Komtar, but no bus will send us back to hotel. So we need to walk along jalan macalister to go back to hotel. Hotel is quiet clean but we didn't have comfortable sleep due to a hard bed they have.

6/10 Cukup Baik

Marthinus

Bepergian bersama keluarga
Disukai: Staf & layanan
This is a 2-star hotel; we got what we paid for, however, they use their sister facility's advertising material (which is far superior) - so it feels like you're cheated a little. The staff was very helpful, professional, and accommodating - something you'd expect from a 4-star hotel.
Menginap 6 malam pada bulan Januari 2024

8/10 Bagus

LOW

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room is good, cleanliness is ok. Bed and bedsheets is clean too. Only problem is kinda noisy at night, begin disturb by other guests from another room. Seen like not well sound proof.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Renuga

Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Anhar pada tanggal 6 Apr 2023
Dear Renuga,Thank you for your review and we appreciate your review.Hope to see you soon at Grand Inn Maclaister.

10/10 Sangat Bagus

Omar

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Thristna

Menginap 2 malam pada bulan Agustus 2022

8/10 Bagus

Chan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The hotel location is good. Lots of street food and restaurant within walking distance. Hotel is clean, staff is friendly. Value for money. Only setback is sound proof is not there, can hear people talk at corridor.
Menginap 3 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Jeryl

Menginap 1 malam pada bulan April 2022

8/10 Bagus

Nixon

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Anhar / Front Office pada tanggal 16 Nov 2021
Dear Nixon, Thank you for review and we appreciate your feedback. We look forward to have you again as our guest at Grand Inn Macalister. Regards

8/10 Bagus

MATHIALAGAN, Kulim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very happy staying the staff is very friendly But the lif not smooth work
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Anhar / Front Office pada tanggal 18 Feb 2021
Hello Mathialagan, Thank you for your review and we appreciate you feedback. We will look into the 'lift problem' and will ensure that it will be running smooth and efficient. We look forward to have you again at our hotel very soon. Regards

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
No frills, value for money
Good value for money. Not expecting anything fancy for that price. The bathroom/toilet/wash basin was a bit rundown with patches of repair not done properly.
Menginap 1 malam pada bulan Oktober 2020
Tanggapan dari Anhar Arshat pada tanggal 6 Nov 2020
Dear Anonymous, Thank you for your review and we appreciate your feedback. We will look into your comments regarding our bathroom/toilet/wash basin and will act accordingly. We look forward to have you again as our guest at our hotel soon. Regards

10/10 Sangat Bagus

salina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2020
Tanggapan dari Grand Inn Macalister pada tanggal 13 Okt 2020
Dear Salina Thank you very much rating us highly. We are delighted that you thoroughly enjoyed your stay and we look forward to welcoming you again at Grand Inn Macalister. Regards Grand Inn Macalister

10/10 Sangat Bagus

Lim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
To repeat stay later
Everything better than as per expected
Menginap 2 malam pada bulan September 2020
Tanggapan dari Grand Inn Macalister pada tanggal 30 Sep 2020
Dear Lim Thank you for your wonderful rating and we look forward to welcoming you again at Grand Inn Macalister. Regards

8/10 Bagus

LIN LIN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
simple and clean
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari esther pada tanggal 30 Jul 2020
thank you and hope to see you again

8/10 Bagus

Julie, KL

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
For the price you pay, the place is central, clean and nice.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Anhar / Front Office pada tanggal 10 Mar 2020
Dear Julie, Thank you for your review and we appreciate your feedback. Look forward to have you again at our hotel soon.

4/10 Buruk

NAKAMURA

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Anhar / Front Office pada tanggal 6 Feb 2020
Thank you for your review and we appreciate your feedback.

8/10 Bagus

Fadzillah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Anhar / Front Office pada tanggal 18 Jan 2020
Dear Fadzillah, Thank you for your review and we appreciate your feedback.

10/10 Sangat Bagus

Syazwani

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari esther pada tanggal 26 Des 2019
Thank you , hope to see you again

8/10 Bagus

MOHAMMAD RAMLI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari esther pada tanggal 23 Des 2019
Thank you very much and hope to see you again.

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2019
Tanggapan dari Anhar / Front Office pada tanggal 4 Okt 2019
Dear Peter, Thank you for your review and we look forward to have you again at our hotel soon.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The toilet
Menginap 4 malam pada bulan September 2019
Tanggapan dari Anhar / Front Office pada tanggal 4 Okt 2019
Dear Sirs, Thank you for your review. We will look and rectify this situation urgently.

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good housekeeping and friendly, helpful staff. There is access to Indian and Chinese food nearby.
Menginap 7 malam pada bulan September 2019

6/10 Cukup Baik

Traveler terverifikasi

Budget Stay
Is a budget hotel. Can't expect much. Location wise is good, close to downtown.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Anhar / Front Office pada tanggal 4 Sep 2019
Hello, Thank you for your review and we appreciate your feedback. Kindly be advised we take pride in being a budget hotel that allows everyone to enjoy our facilities and provide easy access to top tier private hospital for guest convenience. We have also clearly stated that in our website as well as our booking portal that we are budget hotel. We look forward to have you again at our hotel soon.

6/10 Cukup Baik

Traveler terverifikasi

Mudah untuk parking, harga berpatutan
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Anhar / Front Office pada tanggal 4 Okt 2019
Dear Sirs, Thank you for your review and we look forward to have you again at our hotel soon.

6/10 Cukup Baik

wong chee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A hotel with a quiet environment and no disturbance.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari loh sh pada tanggal 19 Agu 2019
Thank for your feed back.