Pintu masuk interior
Cek ketersediaan

Ulasan untuk Hotel Penaga

4.5 out of 5
Hotel Penaga
Corner Of Jalan Hutton & Lebuh Clarke, Georgetown, George Town, Penang

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 174 dari 374 ulasan" "
Penilaian 8 - Bagus. 155 dari 374 ulasan" "
Penilaian 6 - Cukup Baik. 29 dari 374 ulasan" "
Penilaian 4 - Buruk. 10 dari 374 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 374 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

Ulasan

6/10 Cukup Baik

wing keong

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
7am breakfast, only 1 person is working and not quite ready to serve your guests. Coffee machine not working and no one to ask. No one is there. The bread is straight out from the fridge. The location is next to a motorcycle shop. Very noise when they are testing their customers bike. Room is clean.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Sales Executive pada tanggal 4 Mar 2020
Dear Wing Keong, We thank you for chosen Hotel Penaga during your vacation in Penang. We sincerely apologized for the inconvenienced occurred during the stay in regards services in our restaurant. This feedback has been convey to our F&B and kitchen team for them to improve for better service in future. Please note that we appreciated of your support and we hope to see you again in the future.

8/10 Bagus

hyunsun

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Sales Executive pada tanggal 11 Feb 2020
Dear Hyunsun, Thank you for your recent stay and rating us here. We hope to see you again in future.

8/10 Bagus

LOUIS, Manila, Filipijnen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Positief: de redelijke tot goede lokatie, de inrichting van het hotel, de ruimte van de kamer en de badkamer, de yacuzzi in de kamer, de zeer behulpzame staf Negatief: slecht onderhoud (yacuzzi bracht water met veel zand, de kaart voor het kamerslot werkte verschillende keren niet, de aircon begaf het (resulterend in een verhuizing naar een andere kamer)
Menginap 7 malam pada bulan Januari 2020
Tanggapan dari Sales Execuitve pada tanggal 22 Jan 2020
Dear Mr Louis, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here. First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We would like to apologized for the inconvenienced of room change due to unexpected aircond problem during your stay. This issued has been fixed by our maintenance team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

4/10 Buruk

Michael

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Not too great hotel
Very noisy location. Had to switch room for better sleeping. Bed sheets were poorly washed and sanitized
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Sales Executive pada tanggal 22 Jan 2020
Dear Mr Michael, Thank you for sharing your recent experience with us in this review. Please accept our sincere apologies for the unfortunate bed sheets stained and noisy from the street during your stay. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

8/10 Bagus

Mable

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A hotel you don’t want to miss 💓
Very cosy hotel With love and style place Love to go back Highly recommend this hotel in Ipoh...
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Sales Executive pada tanggal 22 Jan 2020
Dear Mable, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan
Location is very good and staff friendly, but concierge services were poor when seeking advice re places to eat. The room was comfortable and had a nice balcony, but one floorboard was broken, covered by a mat. Breakfast was disappointing - many items in the warmers were cold and it was hit and miss getting eggs cooked the way you liked depending on who was on duty. Often food that had run our was not restocked in a timely manner at times leaving little choice. Overall it appeared that the kitchen was understaffed and not particularly vigilant.
Menginap 6 malam pada bulan Januari 2020
Tanggapan dari Sales Executive pada tanggal 22 Jan 2020
Dear Valued Guest, Thank you for sharing your recent experience with us in this review. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Valued Guest, We thank you for your rating us. We hope to see you again in future.

8/10 Bagus

Sik Yu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall not bad
Free breakfast, free afternoon tea, free happy hour drink. Swimming pool facilitated beside the restaurant. The room is quit big included a living room and two terraces. The bathroom is a bit dirty, if you are really focus on bathroom cleaning , please dont choose this hotel.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Sik Yu, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here.First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the cleanliness issue and this feedback has been conveyed to our team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

6/10 Cukup Baik

Marita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Expected mw more of a Hotel with 4 stats
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Marita, Thank you for staying with us and your generous comment. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Högre förväntningar
Vårt sällskap hade två rum på olika våningar och olika riktningar. Mot gatan var det svårt att sova pga ljud, rummen var inte så rena och det luktade överlag rätt unket. Vi hade förväntat oss mer av ett 4-stjärnigt hotell. Personalen och frukosten var dock jättebra.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Valued Guest, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here. First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the cleanliness issue and this feedback has been conveyed to our team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

10/10 Sangat Bagus

PigFung

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very nice experience and those furniture are very gorgeous
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Fung, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

10/10 Sangat Bagus

YASUSHI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
旧市街をウォーキングする拠点として最高の立地。 オールドファッションな趣のある部屋。 食事は少し残念
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 28 Jan 2020
Dear Yasushi, Thank you for your recent stay with us and taking your time to write us an review here. We are glad to know that your like the room and the location are convenient to you. We noted on your valuable feedback of the food and this feedback will be review to our kitchen team. We hope to see you again in the near future.

10/10 Sangat Bagus

Francisco Javier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice traditional style house hotel.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Francisco, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super cute, but the hardest mattresses ever
This hotel is *super* cute, and the breakfast spreads were quite good (I've had better, but those were pretty extreme). The location is great for walking around downtown. Note that the Transfer rooms require walking up two flights of stairs. The wifi speed was good, but maxed out on three devices. The second day there wasn't a lot of hot water for some reason. Check-in was a bit slow, but not unreasonably so. My biggest problem was that the beds were *super* hard. While I hope to visit Penang again, I won't be staying at this hotel just because of the mattresses, they were that bad. It was practically just a 1-inch layer of foam on top of a box-spring, it was that hard. Unfortunately hard mattresses are sort of a southeast asian thing so I am not sure other places will be much better either.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 9 Jan 2020
Dear Valued Guest, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. First and foremost, we would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the breakfast and the mattress.This feedback has been conveyed to our team to look into this matter. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is in the perfect location. It had everything you need and very comfortable as well. Can be a little noisy as it’s located on a main road but it’s not too bad and they do provide you with ear plugs. Excellent staff, everything is as described on the site as well.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 19 Des 2019
Dear Valued Guest, We would like to thank you for your recent stay with us and sharing your stay experience here. We appreciated of your support and we are looking forward to see you again in future.

10/10 Sangat Bagus

Jason

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 17 Des 2019
Dear Jason, We thank you for your recent stay with us and rating us. We wish you have a wonderful day ahead.

10/10 Sangat Bagus

Anon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful hotel ideally located at the edg3 of the old to2n.
Menginap 6 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 16 Des 2019
Dear Anon, We thank you for your recent stay with us and write us an reviews here. We are glad to know that you have enjoy the stay. We hope to see you again in future and we wish you have a pleasant day ahead.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sales Executive pada tanggal 16 Des 2019
Dear Valued Guest, We thank you for your recent stay and rating us!

10/10 Sangat Bagus

Bernd

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Sale Executive pada tanggal 10 Des 2019
Dear Bernd, We thank you for your stay with us and rating us here. We wish to see you again in future and wish you have a wonderful day ahead.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
From upper floor, their feet sound walking foot sound were soooooo noisy .
Menginap 4 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 4 Des 2019
Dear Valued Guest, We thank you for your stay with us and write us an reviews here. We apologized for the inconvenienced of noisy due to the floor originally built with wooden floor and we have notified the feedback to our management. We hope to see you again in future and we wish you have a wonderful day ahead.

10/10 Sangat Bagus

Margaret, HK

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and uniquely conserved hotel. Great experience!
Menginap 1 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 2 Des 2019
Dear Margaret, We thank you for your recent stay with us and compliments of our staffs. We are beyond glad to know that we have lived up to your expectation during the stay. We hope to see you again in future and we wish you have a wonderful day ahead.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My room was some mosquitoes there. It was so disappointing. The room was OK. A little bit old......
Menginap 6 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 29 Nov 2019
Dear Valued Guest, We thank you for your recent stay with us. We apologized for the inconvenienced of the mosquito in the room. We have taken note on your feedback and the issue has been raised to our respective department. We hope to see you again and we wish you have a wonderful day ahead,

10/10 Sangat Bagus

Sakkrapong

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 2 Des 2019
Dear Sakkrapong, Thank you for your staying with us and rating us in this reviews. We hope to see you again in future.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 5 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 2 Des 2019
Dear Valued Guest, We thank you for your rating us and we hope to see you again in future.

6/10 Cukup Baik

Ching Miu

Tidak Disukai: Kebersihan
Online view differs quite a bit from the actual
Overall experience is okay. Service staff are accommodating. The only not so pleasant experience is the constant body odor in the room - not sure if it's from the guest prior to my stay or it's from the housekeeper who cleans my room. I had to open the window and put the fan in full blast whenever I return to my room.
Menginap 3 malam pada bulan November 2019
Tanggapan dari Sales Executive pada tanggal 29 Nov 2019
Dear Ching Miu, We would like to thank you for your recent stay with us and we hope you have enjoy the stay. We apologized for the inconvenienced due to unpleasant odor in your room during the stay. We taken note on your generous comment about our Housekeeping and this matter has been briefed to our team for further action. We hope to see you again in future and we wish you have a wonderful day ahead.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
felt heritage atmosphere which is good experience for us.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 7 Nov 2019
Dear Valued Guest, Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us. We hope to see you again in future.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel stated the breakfast hour starts at 7:00am but during my stay it open at 7:20am. Others than that overall is good.
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 7 Nov 2019
Dear Valued Guest, Thank you for choosing Hotel Penaga during your recent trip to Penang. We thank you for your support and we appreciate your constructive comments and feedback. We have noted your valuable comments on the delayed of the restaurant operation hours and action has been taken to rectify these areas. We are looking forward to welcoming you again in near future and have a great day ahead.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location on the edge of GeorgeTown, which is an easy walk away. The hotel offered an overall old school charm bringing back memories of the times spent in Singapore in the mid 60's. Room comfortable and big. Bed a tad too hard for my liking, but OK. Nice decor, balcony over looking the green and lush courtyard with interesting bird life. Just a tad noisy because of traffic (motor scooters with dodgy silencers!). Plenty of very good eateries in the general location, including 2 rather good hawker centers nor more than 5-6 mins away on foot.
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 7 Nov 2019
Dear Valued Guest, We thank you for your recent stay with us and we hope you enjoy the stay. We are glad to know that you are happy with the room and facilities provided. We hope to see you again in future and we wish you have a wonderful day ahead.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice boutique hotel in interesting area of Penang. Comfortable and stylish, but a few technical problems and needing some maintenance.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 30 Okt 2019
Dear Valued Guest, Thank you for choosing Hotel Penaga during your recent trip to Penang. We thank you for your support and we appreciate your constructive comments and feedback. We have noted your valuable comments on the maintenance issue and we have highlighted to the respective department. We are looking forward to welcoming you again in near future and have a great day ahead.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, feel sence
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 21 Okt 2019
Dear Valued Guest, We thank you for your recent stay with us and we hope you have enjoyed the stay. We are glad to know that we have lived up to your expectation during the stay. We hope to see you again in future and wish you have a wonderful day ahead.

8/10 Bagus

Youngran

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There is a motorbike repair shop nearby. We were quite surprise by the noise when we got there. I
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 17 Okt 2019
Dear Youngran, Thank you for your recent stay with us. We apologized for the inconvenience occurred during your stay due to our hotel location at the middle of Georgetown. Perhaps in future you can book with us at room with balcony which is more quiet. We hope to see you again in future and we wish you have a pleasant day ahead.

10/10 Sangat Bagus

Julie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The location is perfect! We stayed in rooms on the busy street side but the hotel provided us with ear plugs! The decor is beautiful. The staff are very friendly! Would very much recommend!
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 17 Okt 2019
Dear Julie, We would like to thank you for your recent stay with us. We are glad to know that you are enjoy the stay and like the hotel decoration. Thank you for the compliments of our staff services and this is will convey to our staffs. We appreciated of you support and we hope to see you again in future.

10/10 Sangat Bagus

WeiZhong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Sales Executive pada tanggal 7 Okt 2019
Dear Wei Zhong, Thank you for your recent stay and rating us and we are glad to know that you are happy with our services. We hope to see you again in future.

6/10 Cukup Baik

Shuji

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
中心地には近い。
ペナン島の中心地であるジョージタウンに近くて、アクセスしやすかったです。ただスイートルームと期待していると特にサービスなども良くないので期待しないほうがいいかもしれません。 朝食付きのプランを選びましたが、正直品数も少ないし、美味しくなかったのがマイナスです。
Menginap 4 malam pada bulan September 2019
Tanggapan dari Sales Executive pada tanggal 1 Okt 2019
Dear Shuji, We thank you for your recent stay with us and we appreciate of your constructive reviews. We apologize for the disappointment you faced during your stay with us. Onto your concerns, rest assured we have informed the respective department to ensure our guests satisfaction in future. We hope you will restore your faith in us again in near future. We are looking forward to see you again.

8/10 Bagus

J FRANCOIS

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Une belle adresse
Un vrai hôtel de charme avec son mobilier ancien et une ambiance feutrée. Les chambres (avec jacuzzi) étaient de grande taille et très bien décorée. La piscine est petite mais suffisante. Bon petit déjeuner varié et excellent service; Une belle adresse
Menginap 2 malam pada bulan September 2019
Tanggapan dari Sales Executive pada tanggal 17 Sep 2019
Dear Francois, Thank you for your staying with us recently and we thank you for your review here. We are beyond glad that we have exceeded your expectations during your stay with us. We hope to see you again in future and we wish you have a pleasant day ahead.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2019
Tanggapan dari Sales Executive pada tanggal 12 Sep 2019
Dear Valued Guest, Thank you for your stay with us and we hope you have enjoyed the stay. We appreciated of your support and we are looking forward to see you again in future.

10/10 Sangat Bagus

ben, Perth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really nice style of furniture. Had an authentic experience over other more modern establishments. Also so central in Georgetown, everything is just a walk away!
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Sales Executive pada tanggal 10 Sep 2019
Dear Ben, We thank you for your recent stay with us and taking your time to write us an review here. We are glad to know that we have lived up to your expectation during your stay with us. We wish to see you again in the near future and we wish you have a wonderful day ahead.

8/10 Bagus

Archie

Disukai: Staf & layanan
愛懷舊的
酒店是屬於六丶七年代翻新的丶不要以現在興建的酒店比較。因為靠近馬路所以比較嘈雜。 員工很有禮貌丶態度也十分和善 早餐一般丶房間也不太乾淨丶床單有漬。如果可以細心一點就是了⋯⋯
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Sales Executive pada tanggal 10 Sep 2019
Dear Archie, Thank you for sharing your recent experience with us in this review. Please accept our sincere apologies for the inconvenienced you have encountered with the cleanliness and the breakfast was not up to your expectation. Our team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

8/10 Bagus

Alia, Tokyo

Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
浴室のジャグジーが動かないので、フロントに話したら、あなたの予約の部屋はジャグジーがないと言われ釈然としなかった。 洗面所の窓の縁も壊れていたり、ブラインドが調節できなかったり、修理が必要と感じた。 スタッフは皆親切な方だった。 立地も近所にコインランドリーがあり便利。
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Sales Executive pada tanggal 10 Sep 2019
Dear Alia, Please allow us to thank you for your specific feedback and apologize for the disappointment you faced during your stay with us. On behalf of our entire team, we would like to extend genuine apologies and we have noted your valuable comments on maintenance issue of the bathroom. Action has been taken to rectify these areas. Looking forward to the pleasure of welcoming you back to Hotel Penaga in the near future.

10/10 Sangat Bagus

Kenneth, Aalborg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Kenneth, Thank for your rating. We are looking forward to see you again in near future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Valued Guest, Thank you for your rating. We are looking forward to see you again in near future.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan
Unfortunate incident
Beware if you got a duplex room with stairs. The stairs is so slippery despite us being very careful both of us slipped and got injured. When we inform the front desk they were not concerned at all and just nod. Another guest heard our conversation and mentioned she nearly slipped as well but it was a room without stairs. Please take note and for kids and elderly please do not book the room with stairs. There's a lot of dusts as well. Cleanliness not that good
Menginap 2 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Kai Tung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Kai Tung, Thank you for your rating. We are looking forward to see you again in near future.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stylish, spacious, clean, great value and surprisingly quiet given its location. I would highly recommend Hotel Penaga to anyone visiting George Town.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Valued Guest, Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

8/10 Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Valued Guest, Thank you for your rating. We are looking forward to see you again.

10/10 Sangat Bagus

Mei Sum

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
The hotel room is comfortable and staff are nice.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Mei Sum, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

10/10 Sangat Bagus

UmeTKY, Kuala Lumpur

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Heavy thunderstorm in the midnight made me awake. The room must be soundproof
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Ume Tky, Thank your for your stay with us and we hope you have enjoyed the stay. We apologize for the inconvenience caused during the stay and we have notify on your feedback to our management. We are looking forward to see you again ion near future.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great except. the internet was patchy kept losing the connection
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Valued Guest, Thank for your recent stay with us and thank you for sharing your recent experience with us in this review. We have noted your valuable comments on the slow Wi-Fi connection. Action has been taken to rectify these areas. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

8/10 Bagus

Vincent

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Vincent, Thank you for your rating. We are looking forward to see you again in near future.

8/10 Bagus

DerekL, Taipei

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is close to old George Town area and convenient to walk around. Hotel itself is mordernized from an old bulding and the room is full of antique furnitures and decoration. Good for short stay and exploration old town!
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Hasrol Azman pada tanggal 13 Agu 2019
Dear Derek, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.