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Ulasan untuk Le Embassy Hotel Georgetown

3 out of 5
Le Embassy Hotel Georgetown
12 Jalan Burma, George Town, Penang

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 12 dari 32 ulasan" "
Penilaian 8 - Bagus. 11 dari 32 ulasan" "
Penilaian 6 - Cukup Baik. 6 dari 32 ulasan" "
Penilaian 4 - Buruk. 2 dari 32 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 32 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Jasmine

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Jordan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pretty decent budget hotel. Our first room was a queen room which faced the road. This was soooo noisy, we literally could not sleep. The windows are rubbish and couldn't really close properly. We asked to move in the morning and they moved us into a twin room, this was so much better. We slept much better and were happy they could move us. If they were fully booked this would have been an issue as we couldn't have slept in the original room. The room itself was pretty nice. Comfy bed, nice towels (which makes a change in a budget hotel!). The water fountain was a nice touch, it meant we didn't have to buy loads of water and waste lots of plastic bottles. They said they wouldn't come in the room unless we asked them too. I think this is a bit lazy really. I am happy to not have the bed changed every day etc and not have fresh towels as this is better for the environment, but they could pop in sweep/mop the floors, empty the bins and top up tea and coffee.
Tanggapan dari FRONT OFFICE TEAM pada tanggal 23 Mar 2024
We apologize for the inconvenience caused during your stay. For the soundproofing issue we at the hotel provide earplugs for the guest. May request it at the reception for the earplug. Also, Housekeeping only will be provided if the guest requests the front desk to clean the room. If there is no request made by the guest to clean the room then the hotel staff won't be entering the room. The reason why, we do not enter the room without the customer's request is that because there will customer's belongings inside the room. Hopefully, we love to host you again in the future by giving you a comfortable stay with us.

8/10 Bagus

Winston

Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Yuta

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

BEE KHENG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed in a family room which is big, clean and cosy. Location is good but our room lacked a window. Staff are friendly and helpful. There is a nice Thai Restaurant next door.
Menginap 1 malam pada bulan September 2023
Tanggapan dari FO pada tanggal 23 Mar 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable although no room service , central loc
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari FO pada tanggal 23 Mar 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

2/10 Sangat Buruk

Preeyamas

Menginap 1 malam pada bulan April 2023
Tanggapan dari Loha pada tanggal 21 Mei 2023
Dear Preeyamas,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

10/10 Sangat Bagus

MING YU

Menginap 1 malam pada bulan April 2023
Tanggapan dari Loha pada tanggal 21 Mei 2023
Dear Ming Yu,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Sangat Bagus

QUAH SIEW

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is good except for food availability. No breakfast
Menginap 3 malam pada bulan April 2023
Tanggapan dari Loha pada tanggal 21 Mei 2023
Dear Quah Siew,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Sangat Bagus

LIM SOON SHIEN, Singapore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed my stay here. The twin room was pretty large - so nice esp since it's renovated shophouse model - and very comfortable. Love the space - great for packing luggage. Bed was comfortable- not too hard not too soft. Shower was great and bathroom brightly lit. Enjoy the fact that getting Grab was convenient and fast. There is a smaller road right at the Hotel lobby door so it is safer for boarding and alighting Grab. Wonderful that there are yummy food nearby. So pleased and pleasantly surprised thatthe famous Sister Yao char kway kak and Michelin recommended Lor Mee & Prawn Mee are soooo nearby! We are pretty close to city centre and it is very quick to get to the attractions. Love it! Some issues with aircon and charging points but i think it is a problem with electricity in an old building. Luckily we could change our room to another one. Do check appliances and electric points etc properly so you can get help to resolve it fast.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Loha pada tanggal 21 Mei 2023
Dear Lim Soon Shien,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.Thank you for staying with us, and we look forward to another chance to serve you.

4/10 Buruk

Mohamed A

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari sha pada tanggal 5 Mar 2023
Dear Mohamed,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

6/10 Cukup Baik

JAMESJEGA

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari sha pada tanggal 25 Jan 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Sangat Bagus

Wunvilai

Menginap 1 malam pada bulan September 2022
Tanggapan dari sha pada tanggal 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Sangat Bagus

Wunvilai

Menginap 1 malam pada bulan September 2022
Tanggapan dari sha pada tanggal 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Bagus

Wunvilai

Menginap 1 malam pada bulan September 2022
Tanggapan dari sha pada tanggal 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Sangat Bagus

Yeong, Kuala Lumpur

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Noisy at night time maybe near the main road. Can’t sleep at night time
Menginap 1 malam pada bulan April 2022
Tanggapan dari INA pada tanggal 16 Jun 2022
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Cukup Baik

Yong

Disukai: Kebersihan, kenyamanan kamar
Clean and noisy
Chinese employees are not friendly at all. The room is clean but noisy.
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari sha pada tanggal 5 Jan 2023
Dear Yong,Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Bagus

Leong Sze

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2020
Tanggapan dari sha pada tanggal 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

6/10 Cukup Baik

Yu Chyan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good hotel but too noisy
Great location, good staff, but too near to main road and too noisy
Menginap 1 malam pada bulan September 2020
Tanggapan dari sha pada tanggal 5 Jan 2023
Dear Yu, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
noisy, breakfast no good
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari SHA pada tanggal 5 Jan 2023
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

4/10 Buruk

Mohd Fairuz

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Loud noisy rooms (Queen)
The hotel is clean, nice. However guests should stay away from the Queen bedrooms, they are noisy and loud from the road traffic below. Only queen bed rooms face the road side. Its so loud you may as well just sleep by the road side. Hotel should just brick up the windows or glass them up.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari FO-Le Embassy Hotel pada tanggal 3 Mar 2020
Dear Mohd Fairuz, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

8/10 Bagus

Julie, montreal

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Le service ; super !! La seule chose, le déjeuner offert est très tard ( pour moi ), et il manquait de savon / shampooing dans la chambre. Très bruyant on est sur la rue , ça prend des bouchons. Mais je personnel à tout ce fait pour m’accommoder
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari FO- Le Embassy Hotel pada tanggal 3 Mar 2020
Dear Julie Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice staff. Rooms are very clean and have a nice design. Only negative is that the rooms have very thin windows so you'll hear the traffic very loud in the nights.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari FO- Le Embassy Hotel pada tanggal 3 Mar 2020
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Bagus

Jennifer, Toronto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room is nice. Receptionist was fantastic. When the wifi was down, he used his phone to book my ferry ticket.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari FO- Le Embassy Hotel pada tanggal 3 Feb 2020
Dear Jennifer, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our wifi service was down. Thank you and look forward to seeing you soon.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good deal
great location, good value, comfy, staffs are friendly and provided useful tips.
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari FO-Le Embassy Hotel pada tanggal 3 Feb 2020
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari FO-Le Embassy Hotel pada tanggal 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Bagus

Ramlan, Singapore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location...near to Komtar.Lots of food stalls nearby...No doubt its quite noisy at times due to hotel is along main road,we enjoyed our stay here.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Front Office - Le Embassy Hotel pada tanggal 6 Jan 2020
Dear Ramlan. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari FO-Le Embassy Hotel pada tanggal 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The elevator is unique
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Front Office - Le Embassy Hotel pada tanggal 26 Des 2019
Dear Guest, Thank yuou for the review. Would like to have you in our hotel again on your next trip to Penang!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
優点： 1. 位置优越, 可步行到光大及大部份景点、食店 2. 新裝修酒店, 設施新 3. 員工笑容滿面, 樂於解答問題 缺点： 1. 3人房但只有一張凳 2. 浴室沒有浴簾, 沖完涼成地水 3. 免費早餐員得一款英式早餐, 悶 4. 沒有电梯, 雖然酒店只有兩層 5. 酒店地下有酒吧, 晚上有噪音
Menginap 6 malam pada bulan November 2019
Tanggapan dari Front Office - Le Embassy Hotel pada tanggal 9 Des 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 Bagus

Edmund

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Stay was for only 2 nights and overall experience was pleasant. Room was noisy though as it was next to the main street. Breakfast was simple and not worth eating.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Front Office - Le Embassy Hotel pada tanggal 25 Nov 2019
Dear Edmund. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Regards to the noise we will be replacing those windows with sound proof soon. We hope to welcome you back to the hotel in the near future.