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Ulasan untuk Mercure Penang Beach

4 out of 5
Mercure Penang Beach
505, Jalan Tanjung Bungah, George Town, Penang

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 196 dari 704 ulasan" "
Penilaian 8 - Bagus. 317 dari 704 ulasan" "
Penilaian 6 - Cukup Baik. 120 dari 704 ulasan" "
Penilaian 4 - Buruk. 40 dari 704 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 704 ulasan" "

8,0/10

Kebersihan

7,8/10

Staf & layanan

7,8/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Mohamed, Male

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GC pada tanggal 25 Mar 2024
Dear Mohamed,Thank you for kind rating, we sure hope to see you again soon.Sincerely,Gerard ChanResort Manager

6/10 Cukup Baik

Leslie Philip, Flinders

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞
Menginap 10 malam pada bulan Februari 2024
Tanggapan dari GC pada tanggal 21 Feb 2024
Dear Leslie,Thank you for your feedback and review. We apologize on the shortfall and we will share this with the team here for further improvements. We do hope to welcome you back soon.Warm regards,Gerard ChanResort Manager

4/10 Buruk

Britt

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ikke et avslappende feriested
Dette hotellet prioriterer bryllup og konferanser.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 5 Feb 2024
Dear Britt,Thank you for your feedback, we value every guests. We do apologize for the inconvenience as the hotel was busy with events during your stay. We do hope we will be given another opportunity to welcome you back again soon.Warm regards,Gerard ChanResort Manager

8/10 Bagus

Elizabeth Veronica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
my second time staying there. very convenient location, friendly staff and rooms are decently clean
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 5 Feb 2024
Dear Elizabeth,Thank you for your wonderful feedback and recommendations. We are happy to know that we are your preferred resort when in Penang. See you again soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Roland

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 22 Jan 2024
Dear Roland,Thank you for your perfect rating. We are delighted to hear that you enjoyed your stay. See you again soon.Warm regards,Gerard ChanResort Manager

8/10 Bagus

Julie

Menginap 6 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 9 Feb 2024
Dear Julie,Thank you for your rating, we sure hope it was a great stay with us and look forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager

2/10 Sangat Buruk

Christopher

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very poor would not stay with Mercure again
We had a very poor experience at this hotel and would not recommend. Upon arrival the check in staff could not locate our booking. We waited over 30 minutes until they eventually found it. There were stains on the bathrobes, sheet and towels, The bathroom flooded every time the shower was used and there were ants all over the bathroom. Despite being a non smoking room and floor there was a constant smell of fresh cigarette smoke so much so it woke me up in the middle of the night to check for fire. The service was poor, often there were no tables for breakfast and there was no cutlery available on most mornings. During the dinner service my kids waited 45 minutes after my food arrived for theirs, close to 1.5 hours for basic food and only 2 tables seaters The bar was too noisy so we left we only to be told we can’t drink alcohol in the restaurant (with our meal). I was very disappointed in the lack of service.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari GC pada tanggal 18 Jan 2024
Dear Christopher,Thank you for sharing your stay feedback with us. We appreciate the time taken and we do apologize on the shortfall experienced during your stay. We have shared this with the team here to further investigate on this, to ensure we improve on all the areas.We do hope to be given another opportunity to showcase our true service level. Please do not hesitate to contact us soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Eugene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Scenic spot from the time you enter lobby
Very scenic place. Rooms a lil dated but still comfortable. On site restaurant is ok and bar as well. The private beach is a winner all day
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 15 Jan 2024
Dear Eugene,Thank you for your perfect rating and wonderful recommendations. We are truly happy to hear from you, hope to see you again soon.Warm regards,Gerard ChanResort Manager

6/10 Cukup Baik

Chia

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GC pada tanggal 15 Jan 2024
Dear Chia,Thank you for leaving us your rating, we hope it was a good stay and looking forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager

2/10 Sangat Buruk

maysa

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room we had was very dirty, crumbs and hair were left everywhere on the floor and we asked them several times to come and clean and one showed the customer service wasn’t the best. We also had ants everywhere from the kitchen to the dining table.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GC pada tanggal 30 Des 2023
Dear Maysa,Thank you for sharing with us your recent experience, we apologize on the shortfall occurred during your stay. We will share your feedback with our team here to ensure that all rooms are checked and cleaned for all of our guests. Rest assured that this is a rare occasion which we apologize.We do hope to see you again soon to have a better experience with us.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Mohammad Firdauz

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is perfect .. just that need to improve on email replies. Took quite sometime for the staff to respond till we have to talk to the manager incharge on that day. Ordered room service, food was just okay.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari GC pada tanggal 29 Des 2023
Dear Firdauz,Thank you for sharing your experience with us. We are happy to hear that you had a overall good experience with us and we do apologize for the inconvenience caused to you on the emails. We hope to see you again soon.Warm regards,Gerard ChanResort Manager

8/10 Bagus

Kei keung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
酒店地点在沙灘旁寧靜，但出入不太方便，早餐食品豐富，泳池很多時間沒有陽光，有的涼，浴室地下濕了有点滑，小心跣倒。
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GC pada tanggal 24 Des 2023
Dear Kei Keung,Thank you for sharing your feedback and we hope you had a memorable experience as well. We have taken note on the points shared with us. Thank you for sharing the photos as well.Warm regards,Gerard ChanResort Manager

8/10 Bagus

SOON LIN, Singapore

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean rooms, some sound of the road is easily heard esp at night. Might need better sound proofing of the windows
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Gerard Chan pada tanggal 18 Des 2023
Dear Soon Lin,Thank you for your kind feedback and review. All our windows are double glazed. We have recently did a test on the sound level as well to ensure we offer a good sleep to all of our guests. We do hope this will not deter you from staying with us again.Warm regards,

6/10 Cukup Baik

SIE IEE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice view
Menginap 2 malam pada bulan November 2023
Tanggapan dari GC pada tanggal 20 Nov 2023
Dear Sie Iee,Thank you for your rating and for your feedback. We truly appreciate your time taken and we hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Ming-Hsien

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari GC pada tanggal 9 Okt 2023
Dear Ming-Hsien,Thank you for your recent stay with us. We are humbled by your perfect rating, and we do hope to see you again soon.Warm regards,Gerard ChanResort Manager

2/10 Sangat Buruk

Waichon

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GC pada tanggal 30 Agu 2023
Dear Wai Chon,Thank you for your review and we are disappointed to know that you did not have a great stay with us. We would like to know more in detail about your stay to further understand and improve.We look forward to hearing from you soon.Warm regards,Gerard ChanResort Manager

2/10 Sangat Buruk

Dhanieya

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari GC pada tanggal 17 Sep 2023
Dear Dhanieya,Thank you for leaving us your rating. We are disappointed to know that your stay was not great and we do wish to know more about it. We hope to hear from you soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Leo

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is kind and friendly
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari GC pada tanggal 27 Agu 2023
Dear Leo,We are truly happy to learn that our team was friendly & kind. Thank you for leaving us your recommendations and we hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Lynn

Disukai: Staf & layanan, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari GC pada tanggal 15 Agu 2023
Dear Lynn,Thank you for the perfect rating and for your recent stay with us. We do hope to see you again soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Enghao

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari GC pada tanggal 31 Agu 2023
Dear Enghao,Thank you for the perfect rating, we sincerely hope that you had a wonderful stay with us. We hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

8/10 Bagus

Joanna

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Staff were nice and polite. However, cleanliness needs to be improved. There were 2 times they gave dirty pillow especially when we asked for new ones due to lipstick stain and shoe prints found on the old pillows. I guess you do get what you paid for. Would advise families with young children to pay for a better hotel if affordability is a non-issue.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Gerard pada tanggal 10 Jul 2023
Dear Joanna,Thank your for your kind rating and feedback. Firstly we apologize for unpleasant experience of the pillows which is not our usual standards. Rest assured that your experience has been shared to the team to ensure this is not recurring to any of our guests.We do hope to welcome you back again and do let us know your future stay with us.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

SAORI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Another review mentioned weak Wi-Fi connectivity, but we had no problems at all and were comfortable. Good staff , service and easy access to many places. It was a nice hotel, not too expensive.
Menginap 12 malam pada bulan Mei 2023
Tanggapan dari GC pada tanggal 23 Jun 2023
Dear Saori,Thank you for your recent stay with us. We are delighted to read about it and we will share your experience with the team here.Warm regards,Gerard ChanResort ManagerWe hope we will be your preferred resort when visiting Penang again.

6/10 Cukup Baik

Traveler terverifikasi

Disappointed with Mercure
We were there at noon (check in time 2.00) and the hotel was practically empty yet they refused to check us in. We’ve been staying in hotels since Jan 2023 and most hotels would check us in so long as they had rooms. Guests were jumping into swimming pool fully clothed, looked like some crummy no-star hotel. ☹️
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari GC pada tanggal 23 Jun 2023
Dear Valued Guest,We are dissappointed to read about your experience and we apologize on the issues raised. We will surely share your feedback to the team here as part of our continuous efforts in exceeding our guests expectations.We do hope to have you back to experience the changes that has been implemented to ensure all our guests have a memorable experience.We do look forward to hearing from you again. Stay safe.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Marla

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Mercure is a good quality joel! Lived up to my expectations after visiting others in the chain!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari GC pada tanggal 23 Jun 2023
Dear Marla,We are thrilled to read about your experience with us. Thank you for your recommendations and positive feedback. We will surely share this with the team here.We do hope to see you again soon.Warm regards,Gerard ChanResort Manager

8/10 Bagus

Keith

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2023
Tanggapan dari GC pada tanggal 23 Jun 2023
Dear Keith,Thank you for leaving us a great rating. We do hope it was a memorable stay with us.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

Dilek

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Schönes Hotel mit Pool und Strand. Sehr sauber und freundlich. Gutes Frühstück. Auf Auto angewiesen, da Zentrum nicht Fußläufig erreichbar.
Menginap 4 malam pada bulan Januari 2023
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Dilek,Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Cukup Baik

Khaled

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great location, stunning ocean views, clean and comfortable rooms. But really disappointed in how some people would think it's ok to smoke inside the hotel. We had to request the staff to get a different room after they couldn't locate whoever was smoking. The smell would carry through the vents on and off. Definitely a big inconvenience with a 1.5 year old. Staff had to be nudged a few times before they could accommodate us. Parking is free but limited, with more free parking available at the underground parking at the plaza next door.
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Khaled, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Apologies for the inconveniences.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Cukup Baik

Tommy

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Slidt hotel
Dét ér ét noget slidt hotel. Morgenmaden var uspiselig. God syrand men pas på brandmændene i vandet
Menginap 8 malam pada bulan Desember 2022
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Tommy, Thank you for the review of our hotel! Your comments are well noted and we shall look into ways to improvise and hope to see you again very soon.

10/10 Sangat Bagus

Erni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Alles Bestens.
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Erni,Thank you for sharing your experience. We look forward to welcome you again soon.

10/10 Sangat Bagus

Taina

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Taina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,IzzaMarcom & Admin

2/10 Sangat Buruk

Takao

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
清掃が行き届いていない。
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Takao,Thank you for your review of our hotel! Apologies for inconvenience and hope you have a much pleasant stay in the near future.

10/10 Sangat Bagus

Taina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Taina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Sangat Buruk

Iván

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Their WIFI connection was amazingly useless. Called the front desk and their answer was "it is what it is."
Tanggapan dari Izza, Marcom & Admin pada tanggal 31 Jan 2023
Dear Ivan,Thank you for your feedback. Apologies for the inconveniences. We have highlighted this with the team to improvise.

10/10 Sangat Bagus

ELAINE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Relaxing with vitaminSea
Menginap 1 malam pada bulan November 2022
Tanggapan dari GC pada tanggal 7 Nov 2023
Dear Elaine,Thank you for the lovely rating and recommendation. We hope to welcome you back again soon.Warm regards,Gerard ChanResort Manager

10/10 Sangat Bagus

FirdausAb

Disukai: Staf & layanan, kondisi & fasilitas properti
The staff were all friendly and helpful. I enjoyed my stay

10/10 Sangat Bagus

FOONG LAIN

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
we booked a suits that comes with big refrigerator, a microwave and utensils. A nice beach-front resort hotel and kids friendly place to stay. ample parking (free) space for driver.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Marcom & Admin pada tanggal 28 Sep 2022
Dear Foong Lain,We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Izza

6/10 Cukup Baik

Choon Tiong

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Off site parking is not free and no proper guide from hotel staff . With this rental rate .. hotel should give free parking .
Menginap 1 malam pada bulan September 2022

2/10 Sangat Buruk

Siew li

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bed bugs
There are bed bugs,which cause myself and my Kids bitten by it.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Marcom & Admin pada tanggal 28 Sep 2022
Dear Siew Li,Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences.Please rest assured that we are taking the appropriate measures to address the problem with the respective department to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Izza

10/10 Sangat Bagus

Peh

Menginap 1 malam pada bulan Mei 2022

2/10 Sangat Buruk

Hulaimat

Menginap 2 malam pada bulan April 2022

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lot of defects
The hotel does not provide sun umbrellas. They do not provide complimentary bottled water. The bathroom has a noisy fan that cannot be switched off. Breakfast and dinner have limited choice. No fruit was available. Some construction works ongoing. The beach is tiny and somehow dirty. Not comparable with Batu Ferringhi
Menginap 3 malam pada bulan April 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staycation
1.The hotel didnt accept debit card even is visa master debit card. 2. Receiptionist can be more friendly.
Menginap 2 malam pada bulan Februari 2022

8/10 Bagus

SOO HWA

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The room cleanliness need to improve as there is dust on the table.
Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

John

Disukai: Kenyamanan kamar
4 Star??? Maybe in 1983
If you are used to 4 and 5-star resorts, you can probably see the value for the price is lacking. There are competitive resorts nearby offering better value for the price. Google reviews had several negative comments, but the service has improved since then. However, senior management may not supervise the day-to-day running in the hotel and staff at times are stretched. Noon checkout had only one poor employee trying to deal with way too much on the day before we checked out. The line was way too long to be acceptable. Management should ensure their staff are not overburdened as the cleaners were rushed to do their job effectively and certainly did not do a top-class clean even though the COVID cleaning signs stated otherwise. The most significant selling point is the beach out the front with the pool and gym next to the beach. The beach location is their winning ticket but the hotel needs senior managers to be on the ground with the staff and start looking closer at the finer details that are meant for 4-star resorts.
Menginap 3 malam pada bulan Desember 2021

4/10 Buruk

Herman

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2021

2/10 Sangat Buruk

Abu Hasan Bin Abu Nasir

Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

Afiffuddin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best
Menginap 2 malam pada bulan Oktober 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Check in process was too slow. Had to wait for almost 2 hours for that and for the room to be ready. The television is not functioning. For a short stay is fine.
Menginap 1 malam pada bulan Oktober 2021

10/10 Sangat Bagus

KHAIRUL AZLI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021