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Ulasan untuk OZO George Town Penang

3.5 out of 5
OZO George Town Penang
166 Jalan Argyll, George Town, George Town

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 72 dari 149 ulasan" "
Penilaian 8 - Bagus. 47 dari 149 ulasan" "
Penilaian 6 - Cukup Baik. 16 dari 149 ulasan" "
Penilaian 4 - Buruk. 9 dari 149 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 149 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Francisco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel close to shipping and food.
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Selin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management Team pada tanggal 22 Apr 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Trung van

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 2 Apr 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

José Luis

Bepergian bersama teman
Infinity pool
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 2 Apr 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Eamon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 25 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Sik Chew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 25 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Wendy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Lim

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 Buruk

Cho ting

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Management Team pada tanggal 21 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Chak kuen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
整齊感覺良好，早餐很一般
Tanggapan dari Management Team pada tanggal 4 Mar 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Khai Yen, Portsmouth

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Cleanliness can better improve. Overall still good but can be better
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management Team pada tanggal 25 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 Buruk

Kevin

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management Team pada tanggal 22 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 8 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Marius

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 2 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Wai ping

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
泳池很好
附近有很多吃的（新世界），泳池在頂樓，很開陽舒服，房間單人床有點小，價錢便宜，總體而言不錯
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 2 Feb 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Nozomi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
・部屋が清潔 ・スタッフが親切 ・部屋、受付、朝食会場の景色が良い ・インフィニティプールがいい
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 29 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

ALISON

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 29 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

VIJAYALETCHUMI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management Team pada tanggal 15 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

ALBERTO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Buena relacion calidad/precio
Hotel bien ubicado y las habitaciones correctas. Buena relación calidad precio. Desayuno mejorable en la calidad de los productos y variedad de frutas por ejemplo.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 11 Jan 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Cassie

Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 9 Jan 2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 31 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good accommodation
Convenient and cozy area. Towels are clean. Quiet place
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Liying

Disukai: Staf & layanan
Comfortable stay.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Yuki

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Michelle

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 Bagus

Shuan

Menginap 1 malam pada bulan November 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

James H

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Management Team pada tanggal 30 Des 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Eng Hwee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Aizat Ali pada tanggal 7 Nov 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Sherly

Menginap 2 malam pada bulan September 2023
Tanggapan dari Aizat Ali pada tanggal 7 Nov 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Aizat Ali pada tanggal 29 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Corentin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Aizat Ali pada tanggal 29 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 Buruk

Erviana

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan September 2023
Tanggapan dari Aizat Ali pada tanggal 29 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 Sangat Bagus

Fathima

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
Tanggapan dari Aizat Ali pada tanggal 29 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
Menginap 2 malam pada bulan September 2023
Tanggapan dari Aizat Ali pada tanggal 8 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 Sangat Bagus

Yosuke

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Aizat Ali pada tanggal 29 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Ramon

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location near the city and good breakfast selection. Security personal at the entrance/parking was very friendly. Noisy till late at night as the windows are thin and there seem to be outdoor music nearby which can be heard till after midnight. Durian is forbidden but seems hotel people don't care to enforce it as two days in a row there was so strong smell on the whole hallway on our floor despite informing the reception.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Aizat Ali pada tanggal 8 Sep 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.Guests are strictly prohibited from bringing durian or any durian-related products into the hotel premises, including guest rooms, public areas, and dining areas.Our teams have diligently informed all of our guest of this prohibition upon check-in.A penalty charges is applicable for any guest that went against this policy.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari hema pada tanggal 19 Agu 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 Cukup Baik

Eugene, CHERMSIDE

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
Menginap 9 malam pada bulan Juli 2023
Tanggapan dari Aizat Ali pada tanggal 8 Agu 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 Bagus

Priscilla

Disukai: Staf & layanan, kondisi & fasilitas properti
Overall still fine not too good not too bad.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Aizat Ali pada tanggal 8 Agu 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Maria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel, good location.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Aizat Ali pada tanggal 8 Agu 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Elaine, Singapore

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari hema pada tanggal 19 Agu 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 Sangat Bagus

Siew Hong Irene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari hema pada tanggal 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

10/10 Sangat Bagus

Wai Keong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari hema pada tanggal 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Bagus

Amelia

Disukai: Kebersihan
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari hema pada tanggal 10 Jul 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari hema pada tanggal 8 Jun 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 Bagus

Jeff

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable , modern and convenient
A good choice of hotel in Penang town.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Aizat Ali pada tanggal 23 Mei 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

6/10 Cukup Baik

laimei

Bepergian dalam rombongan
交通不便
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Aizat Ali pada tanggal 23 Mei 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 Bagus

Yeong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is nice and comfortable. But the hotel surrounding, feeling a little unsafe during at night. Aside, when checking-in to hotel, was asked to pay an additional of RM36, so called tax without receipt, which I have not encountered before, with online hotels booking. Was this a new normal now? Overall, it’s still a nice stay & recommended…
Menginap 3 malam pada bulan April 2023
Tanggapan dari hema pada tanggal 30 Apr 2023
Dear Guest, Greetings from OZO Georgetown Penang! We would like to apologise for the service shortcomings that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. Kindly provide us more information (Date of Check-in/Check-out/ name/ room no) and email to ozo.penang@ozohotels.com We would like to conduct a thorough investigation further to determine the root cause of the issue. We assure you those associates will be reprimanded should they fail to perform their duty. We are very serious when it comes to our guest’s satisfaction and have a zero-tolerance policy in this respect. Again, our sincere apology and we look forward to receiving the details soon. Best regards, Management Team

8/10 Bagus

Wai San

Bepergian bersama keluarga
Room is okay but pool is not clean and well maintained
Menginap 4 malam pada bulan April 2023
Tanggapan dari reservation pada tanggal 21 Apr 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 Sangat Bagus

Warisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thank you James, the receptionist, who helped us on transfer arrangement for early departure
Menginap 2 malam pada bulan Maret 2023