2/10 Sangat Buruk
Amber
28 Des 2025
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This stay was disappointing from the start. The staff was not warm or welcoming and came across as nonchalant throughout the property, including the front desk and dining areas.
At check-in, I learned that beach access was closed due to erosion, which was not disclosed on the website. I was also told the spa was closed on Christmas, again not mentioned online. When I asked about spa access, I was incorrectly told it was fully booked and that access was only allowed with a service—this later turned out to be false when the spa called me back to book.
I wanted to leave immediately but was told I wouldn’t receive a refund because I booked through Expedia, which was also incorrect. Expedia ultimately secured the refund.
I stayed one night to give the property a chance. The sauna was dingy, very small, unstable, and never got hot. The hot tub was barely warm. The website advertised complimentary yoga and meditation, but in reality only one yoga class at 9:30 a.m. was available—no meditation or other listed times.
My room was sold as a forest view, but actually overlooked a parking lot, cars, and a dumpster—at best a partial forest view.
The room itself was decent, but the property felt outdated and misrepresented. Staff responses were cold and dismissive, and accountability was minimal. I would not recommend this hotel.
Amber
Menginap 3 malam pada bulan Desember 2025