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Ulasan untuk InterContinental Sanctuary Cove Resort, an IHG Hotel

5 out of 5
InterContinental Sanctuary Cove Resort, an IHG Hotel
Manor Circle, Hope Island, QLD

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 605 dari 999 ulasan" "
Penilaian 8 - Bagus. 262 dari 999 ulasan" "
Penilaian 6 - Cukup Baik. 82 dari 999 ulasan" "
Penilaian 4 - Buruk. 35 dari 999 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 999 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

9,0/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Alexandar

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service and facilities.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Shannon Donovan pada tanggal 3 Apr 2024
Dear Alexandar,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
-
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shannon Donovan pada tanggal 21 Mar 2024
Dear Thomas,Thank you for taking the time to give us your feedback following your recent stay. We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Dennis

Tanggapan dari Shannon Donovan pada tanggal 21 Mar 2024
Dear Dennis,Thank you for taking the time to give us your feedback following your recent stay. We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Isabelle

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Beautiful property. Very quiet. Incredible nature.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shannon Donovan pada tanggal 11 Mar 2024
Dear Isabelle,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shannon Donovan pada tanggal 6 Mar 2024
Dear Michael,Thank you for taking the time to provide your feedback following your recent stay.We look forward to welcoming you in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Jaroslav

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The accommodation provided us with all our needs very well
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shannon Donovan pada tanggal 27 Feb 2024
Dear Jaroslav, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Gill

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
The staff are lovely, the property is a little run down. Very expensive for what we got. Our room Had a flood poor Maine N e air con so we had late checkout and left at 10. Coving around top Pool missing and dangerous and pool not clean, lagoon pool Poorly maintained but cracks and cracks jagged under foot. Was told that they have had issues With it lately so was closed a week. Club room Not worth the cost, we ate in Sanctuary cove restaurants not the hotel. If you charge top Price provide the facilities and service to match. Good spot but prob won’t go back.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 29 Jan 2024
Dear Gill, Thank you for taking the time to share your detailed feedback. We sincerely apologise for the inconveniences you faced during your stay. While we are pleased to hear about the positive interactions with our staff, we regret that the condition and facilities did not meet your expectations.Please be assured that your feedback will be shared with our management team for immediate review and follow up. We hope to have the opportunity to welcome you back and provide a more satisfying experience.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

james

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were greeted by an unfreidly night staff manager. Was not helpfull.. Fortunately every other staff member were above the average nationwide.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 29 Jan 2024
Dear James, Thank you for sharing your feedback following your recent stay.It was disappointing to hear about your arrival experience, please accept our sincere apologies.We hope to have the opportunity to welcome you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 29 Jan 2024
Dear Jeff,Thank you for sharing your feedback.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Tony

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Blue lagoon great for children
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 29 Jan 2024
Dear Tony,Thank you for providing your feedback following your recent. We were delighted to hear that you enjoyed our Lagoon Beach and we look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Although the experience was mostly great there were a few issues. The air conditioning in our room malfunctioning (this was fixed rather quickly) as well as issues with access to our breakfast. However the hotel is in close proximity to several excellent restaurants and the grounds were beautiful.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 29 Jan 2024
Dear Steven,Thank you for sharing your feedback with us. Please accept our apologies for the inconvenience caused during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Stephanie

Bepergian dalam rombongan
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
It is a beautiful property but the rooms were never cleaned properly & had so many mosquitos even though we never left the doors open. The cleaner left a cleaning cloth on our clean clothes. Never washed any of the cups or glasses in our room. The Adair conditioner was leaking in the fro t desk area & dining room.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 22 Jan 2024
Dear Stephanie, Thank you for sharing your experience. Please accept our sincere apologies for the inconveniences you encountered during your stay and we appreciate you bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Gulbike

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 24 Jan 2024
Dear Gulbike,Thank you for taking the time to give us your feedback following your recent stay. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Gulbike

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We booked several rooms for our family and our friends too for my 60th birthday. I received bottle of champagne with card for my birthday and make my feel so special! We live all your friendly staff, especially cleaners and at pool area service. Thank you!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 22 Jan 2024
Dear Gulbike,Thank you for choosing us to celebrate your 60th birthday! We are delighted that you and your family enjoyed your stay. It is wonderful to hear that the bottle of champagne and birthday card made your day special. We appreciate your kind words about our friendly staff and we hope to welcome you back again soon.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Lindsay

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 12 Feb 2024
Dear Lindsay, Thank you for taking the time to give us your feedback following your recent stay. I was delighted to hear that you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Buruk

gemma

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
not great value for money. The hotel outdoor area is meant to be the biggest selling point at the height of Aussie summer and is in great need of upkeep and renovation around the pool areas. Food at the lagoon pool bar is double the price of normal costs and pretty underwhelming taste and presentation. Whole interior lobby and decor is a bit dated - carpets need to be replaced in rooms.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 22 Jan 2024
Dear gemma, Thank you for taking the time to provide us with your feedback following your recent stay at InterContinental Sanctuary Cove Resort. It was very disappointing to read that your experience did not meet your expectations during your most recent stay and we would like to extend our sincere apologies for the inconveniences caused. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thank you again for your feedback, it is greatly appreciated. I certainly hope we may have the opportunity of welcoming you back to the Resort, so we may have the opportunity to show you our True Hospitality. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

lisa gaye

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and family loved the lagoon bar staff there was helpfull and brillant hospitality 10 out of 10
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Shannon Donovan pada tanggal 5 Jan 2024
Dear lisa gaye,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

antoine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is simply fantastic with its lagoon pool and outstanding facilities. Give a feel of ultimate vacation.rooms are huge breakfast is great.i would simply recommend it to anyone visiting gold cost
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 5 Jan 2024
Dear antoine, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Joel

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Ok but needs some attention
We stayed for 5 nights over the Christmas/New Year period. Overall a good start but there were some issues - staff generally we're unfriendly - our room was invested with mosquitoes (we couldn't leave doors open any time of the day) - the air conditioning unit in the room was loud - even when the fan was set to low. Finally, although breakfast was included, at check-in the didn't explain that it was only for the adults. We were presented the bill for our child's breakfast on checkout.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 4 Jan 2024
Dear Joel,Thank you for taking the time to share your feedback with us regarding your recent stay at InterContinental Sanctuary Cove Resort. We appreciate your honest review and would like to extend our sincere apologies for any inconveniences you encountered. We will address the issues you have highlighted with our team to ensure a better experience for future stays. Your insights are valuable to us, and we hope to welcome you back in the future. Best Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Dianne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort in a beautiful location. Facilities are great, room was exceptional and the grounds are gorgeous. Walking distance to the marina with endless dining choices, supermarket and chemist. Nothing to fault - not much to do locally it’s definitely a place to just relax and do nothing by the pool all day
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Dianne,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Satomi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Satomi,Thank you for taking the time to give us your feedback following your recent stay. Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Lap Ching

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Lap,Thank you for taking the time to give us your feedback following your recent stay. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Kenneth Ka Ho

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Kenneth,Thank you for taking the time to give us your feedback following your recent stay. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Alan

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay - would come back anytime. Great swimming facilities.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Alan,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Sarah

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 22 Jan 2024
Dear Sarah,Thank you for providing your feedback following your recent stay. We look forward to welcoming you back again soon. Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good. The Great House is looking like it needs some attention but not an issue. Thanks
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Jan 2024
Dear Anthony,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Juanita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely love the tranquility and cleanliness, staff helpfulness and polite. Restaurant food/service fabulous. Spot on in every way.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shannon Donovan pada tanggal 11 Des 2023
Dear Juanita,Thank you for providing your feedback following your recent stay. We were delighted to hear that you enjoyed your stay and our Staff were helpful and polite.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 11 Des 2023
Dear Paul,Thank you for providing your feedback following your recent stay.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Deepak

Bepergian bersama keluarga
The staff was courteous and friendly.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 11 Des 2023
Dear Deepak,Thank you for providing your feedback following your recent stay.We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great as usual
Menginap 3 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 30 Nov 2023
Dear Peter,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Mohammad EBRAHIMI

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Amazing, beautiful place. Just the service could be better. I guess they were a bit under staffed at the time of our visit.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 30 Nov 2023
Dear Mohammad EBRAHIMI,Thank you for taking the time to provide us with your feedback following your recent stay at InterContinental Sanctuary Cove Resort. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I certainly hope we may have the opportunity of welcoming you back to the Resort in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Diane

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool is amazing, staff friendly and yummy food selections.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 28 Nov 2023
Dear Diane,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

Stuart

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 20 Nov 2023
Dear Stuart,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We look forward to welcoming you back in the future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Donesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan November 2023
Tanggapan dari Shannon Donovan pada tanggal 14 Nov 2023
Thank you for taking the time to give us your feedback following your recent stay. We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Paul

Disukai: Kebersihan, fasilitas
Main entry building fantastic we had ground floor room facing pond pool grass looked dead the room extremely dated more like a motel very young staff I asked if we could get a drink outside this is at 3:00pm front desk lady said she thinks there closed not true had dinner there when going to pay one person at bar serving waited 10 minutes to pay
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shannon Donovan pada tanggal 31 Okt 2023
Dear Paul,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Andres

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is very friendly and amenities are second to none
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Shannon Donovan pada tanggal 30 Okt 2023
Dear Lee,Thank you for taking the time to provide your feedback following your recent stay at InterContinental Sanctuary Cove Resort.We are delighted to hear that you found our Staff to be friendly and you enjoyed our wonderful facilities. We look forward to welcoming you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Shannon Donovan pada tanggal 30 Okt 2023
Dear Lee,Thank you for taking the time to provide your feedback following your recent stay at InterContinental Sanctuary Cove Resort.We look forward to welcoming you again in the future. Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Darren, Horsley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay was amazing. The staff were great, the amenities were great and the location is fantastic. Would definitely recommend and will definitely be back to stay here.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shannon Donovan pada tanggal 23 Okt 2023
Dear Darren, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

Ling

Disukai: Kebersihan
Menginap 4 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 16 Okt 2023
Dear Ling,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

8/10 Bagus

jing

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
酒店位置比较偏，服务还可以，有个会中文的服务员wong很好。
Menginap 2 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 4 Okt 2023
Dear jing, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Arsho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 9 Okt 2023
Dear Arsho,Thank you for taking the time to give us your feedback following your recent stay. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Anna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a fantastic resort! Room was wonderful, staff are lovely and facilities are great.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Okt 2023
Dear Anna,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Slavica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The overall experience,very family friendly
Menginap 4 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Okt 2023
Dear Slavica, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and we shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

4/10 Buruk

Vernon

Menginap 4 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 23 Okt 2023
Dear Vernon,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary.We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Gareth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Okt 2023
Thank you for taking the time to provide your feedback regarding your recent stay at InterContinental Sanctuary Cove Resort. We look forward to welcoming you back in the future. Kind Regards,Shannon DonovanBusiness Support Executive

2/10 Sangat Buruk

Troy

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Wasn’t very impress. Late check in meant to check in at 3 l. Had to wait to 4pm because it wasn’t ready. Also was meant to have a marina view room and we got pretty much no view at all
Menginap 1 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Okt 2023
Dear Troy,Thank you for taking the time to tell us about your recent experience at InterContinental Sanctuary Cove Resort. We would like to extend our sincere apologies for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we appreciate you brining this to our attention.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a beautiful place to stay. From the spacious clean room to the amazing breakfast everything was perfect. Fabulous pools! Gorgeous grounds. Location was so nice especially being able to stroll to the marina to view the luxury boats plus lots of shops and restaurants walking distance. Kangaroos hopping about the grounds was a bonus. Just wish we could have stayed longer
Menginap 2 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 3 Okt 2023
Dear Lisa, Thank you for your lovely feedback! We are thrilled to hear that you had such a wonderful experience during your stay with us. It is fantastic to know that you enjoyed our spacious and clean rooms, amazing breakfast, and our fabulous facilities. Our beautiful grounds and convenient location make for a perfect stay, and we are delighted you got to see some kangaroos as well!We hope to have the pleasure of welcoming you back in the future. Warm Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Lorinda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff are amazing property a little dated but extremely clean
Menginap 1 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 21 Sep 2023
Dear Lorinda,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team.Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

10/10 Sangat Bagus

Yoko

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
数回目の訪問です。 スタッフも親切で対応が良いです。 アメニティがないのが残念ですので持って行くことをお勧めします。 ホテル近くのお食事は種類が豊富で美味しいです。
Menginap 4 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 21 Sep 2023
Dear Yoko,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. We look forward to welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive

6/10 Cukup Baik

KYOKO

Menginap 3 malam pada bulan September 2023
Tanggapan dari Shannon Donovan pada tanggal 14 Sep 2023
Dear KYOKO,Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. We shall look forward to having the pleasure of welcoming you back in the near future.Kind Regards,Shannon DonovanBusiness Support Executive