Bagian depan properti - sore/malam

Ulasan untuk Canopy by Hilton Grand Rapids Downtown

4 out of 5
Canopy by Hilton Grand Rapids Downtown
131 Ionia Avenue SW, Grand Rapids, MI

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 360 dari 473 ulasan" "
Penilaian 8 - Bagus. 64 dari 473 ulasan" "
Penilaian 6 - Cukup Baik. 21 dari 473 ulasan" "
Penilaian 4 - Buruk. 18 dari 473 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 473 ulasan" "

9,6/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 15 Mei 2024
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future!

6/10 Cukup Baik

Alyssa

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The property was very updated with a modern look, rooms were spacious and clean. The staff at check in were so nice, but we were there for a wedding, one of our friends had a larger room with a balcony and we had a very rude older staff member come to the room twice, to quite down. We respectfully did after the first warning. The second time he knocked (banged) on our door there were only 5 in the room and we were outside on the balcony, not yelling or anything. He threatened to kick us all out of the hotel. Very unprofessional. We were also not aware that the parking was $30 a day, so not happy about finding that out upon check in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 14 Mei 2024
Thank you for sharing your feedback, Alyssa. We're glad to hear that you appreciated the updated and modern look of the property, as well as the spacious and clean rooms. It's also great to know that your check-in experience was pleasant.We apologize for the negative experience you had with the staff member who addressed the noise concerns. We strive to maintain a respectful and professional atmosphere, and we regret that this was not your experience. Your feedback will be addressed with our team to ensure better handling of such situations in the future.Additionally, we apologize for the lack of transparency regarding the parking fee. We will work on improving communication to ensure all guests are fully informed of any additional charges prior to their stay.Your feedback is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

8/10 Bagus

Ronald, Ypsilanti

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stayed with this hotel many times! One of the reasons is for the huge balcony. This past booking I was forced to take the small balcony due to the picture being different on the website. Very disappointed, could not upgrade.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 14 Mei 2024
Thank you for your loyalty and for choosing to stay with us multiple times. We're glad to hear that you usually enjoy our hotel, especially the spacious balconies. We apologize for the disappointment you experienced during your recent stay regarding the balcony size. Misleading pictures on the website can be frustrating, and we're sorry for any inconvenience this caused.We'll work on ensuring that our online photos accurately represent our room options to prevent similar issues in the future. Your feedback is valuable to us, and we hope to provide you with the experience you expect and deserve on your next visit.If there's anything else you'd like to share or any further assistance you need, please feel free to let us know.

10/10 Sangat Bagus

Timothy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bartenders at Knoop were exceptional!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 14 Mei 2024
Thank you for your positive feedback! We're delighted to hear that you had an exceptional experience with the bartenders at Knoop. Providing excellent service is what we strive for, and we're glad that our bartenders exceeded your expectations. Your kind words will be passed along to them, and we appreciate you taking the time to acknowledge their exceptional service. We look forward to welcoming you back for another great experience in the future!

10/10 Sangat Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was close to concert we were attending.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 12 Mei 2024
So glad our hotel could was convenient for your concert! We are so happy to hear you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 12 Mei 2024
Thank you for your positive review! We look forward to seeing you again!

10/10 Sangat Bagus

Nigel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was extremely polite and helpful, parking was a little confusing but was explained very clearly. On site gym was well equipped for a hotel Discounts at nearby restaurant aswell which was nice and walking distance to the intersection venue
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 10 Mei 2024
So glad to hear you enjoyed your stay with us! We love hearing from our guests that they had a pleasant experience! We look forward to seeing you again!

10/10 Sangat Bagus

Yetta, New York

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First time staying here for a business trip & will def stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 8 Mei 2024
So glad our hotel could be your home away from home while you do business. We are happy we could be a part of your stay. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Jaclyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 29 Apr 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Sangat Bagus

Lacie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here to attend a concert at The Intersection, which was a very short walk, very convenient and would absolutely stay again!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 24 Apr 2024
So happy to hear our hotel was convenient for your visit. Thank you for your review! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love the rooftop
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 24 Apr 2024
So happy to hear you enjoyed our rooftop during your stay! Thank you for the review. We look forward to seeing you again!

10/10 Sangat Bagus

Shelby

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean & inviting! Would definitely stay again!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 21 Apr 2024
We are so happy to hear you enjoyed your stay with us. We look forward to seeing you again in the future!

10/10 Sangat Bagus

Jamie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was clean, hotel is conveniently located and felt safe at all times.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
So happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great modern vibe and our room was great! Comfy bed, and we loved the rooftop bar!! Super minor but we wished their coffee would have been better!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 15 Apr 2024
Thank you for your positive review. We're so glad you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Elvida, Canton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 14 Apr 2024
We are so happy to hear you enjoyed your stay with us! Thank you for leaving a positive review. We look forward to seeing you again in the future!

2/10 Sangat Buruk

Gloria

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not a great experience
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kyle pada tanggal 9 Apr 2024
Good afternoon Gloria,I'm sorry to hear that you didn't have a great experience with us at the Canopy. I would love to hear more about this so we can try to tailor a better approach for our upcoming guests. Hope to talk to you soon.

6/10 Cukup Baik

Sarah

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 11 Apr 2024
Sorry to hear that your stay did not meet all your expectations. We would love to hear from you to see what we can do to make it right.

10/10 Sangat Bagus

Madeleine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing experience!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 8 Apr 2024
I'm delighted to hear that you had an amazing experience! If you'd like to share more details about what made your stay special, feel free to let me know. We appreciate your positive feedback and hope to welcome you back again soon for another great stay. Thank you for choosing our hotel!

10/10 Sangat Bagus

Aaron

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the location, the rooms were very modern and clean, and staff were extremely friendly.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 8 Apr 2024
It sounds like you had a wonderful experience at our hotel! We're thrilled to hear that you loved the location, found the rooms modern and clean, and encountered friendly staff during your stay. Providing exceptional service and a comfortable atmosphere are top priorities for us, so your positive feedback means a lot. We look forward to welcoming you back for another enjoyable visit in the future. Thank you for choosing us!

10/10 Sangat Bagus

cecilia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very accommodating
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kyle pada tanggal 6 Apr 2024
Thank you for your 5 star review Cecilia! We love hearing it when our guests love their stay. Hope to see you again the next time you visit Grand Rapids.

10/10 Sangat Bagus

Donald

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 4 Apr 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Adreanna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Restaurant wasn’t open after concert and we wish the toilet area had a separate door but other than that it was a great stay. Also I felt for the price of the room parking should of been included
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was great!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Sangat Bagus

Madison

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay at the canopy hotel. Having stayed in a lot of hotels, we would 10/10 recommend staying here. It is clean, the staff is very friendly and helpful, and it is close to so many key locations in GR (the market, van andel arena, super trendy and fantastic restaurants).
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Sangat Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 18 Mar 2024
Thank you for sharing your positive thoughts about your recent stay. We're delighted that you found our hotel to be a great choice. Your kind words motivate us to continue delivering exceptional service.

10/10 Sangat Bagus

Ashley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 18 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Sangat Bagus

Traci

Disukai: Kebersihan, kondisi & fasilitas properti
Great room!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 18 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Sangat Bagus

Tricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 13 Mar 2024
Thank you for the positive review! We are happy to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Kaitlin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved it and would stay again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 11 Mar 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Sangat Bagus

Heath

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 10 Mar 2024
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

travis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stay was goo.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 8 Mar 2024
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Beth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to our activities and we like the safety features!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 26 Feb 2024
We're delighted to hear that our hotel's location suited your needs and that you appreciated our safety features. Thank you for choosing us for your stay, and we hope to welcome you back soon!

10/10 Sangat Bagus

Jonah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 20 Feb 2024
Thank you for your positive review! We are so glad to hear you enjoyed your stay with us! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Bryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 19 Feb 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Sangat Bagus

Jon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 13 Feb 2024
We're so glad to hear that you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Eric

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 13 Feb 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Sangat Bagus

Alma

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 12 Feb 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Mike

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at the Hilton Canopy was by far the nicest I’ve ever encountered at a hotel.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 12 Feb 2024
So glad to hear you had a positive experience with our wonderful staff! We aim to please! Thank you for your positive review and we look forward to welcoming you back in the future!

2/10 Sangat Buruk

Hans

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
We are sorry to hear that your stay was not up to expectations. If you would like to reach out to the hotel directly, we may be able to assist further.

10/10 Sangat Bagus

Tammy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place tobstay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Bobbi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Feb 2024
Thank you for your positive response! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Rebecca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One of the nicest hotels we have stayed at! All the employees were super friendly and the hotel was modern and clean.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 3 Feb 2024
We are so happy to hear you enjoyed your stay with us! Thank you for you positive review! We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Joshua

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 20 Mar 2024
We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 3 Feb 2024
We're so glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Gina

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I've stayed at this property a few times now. Staff is excellent. Parking is easy. Everything I need to get to downtown is walkable.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 30 Jan 2024
Thank you for choosing to stay with us repeatedly, and we appreciate your loyalty to our property. We're delighted to hear that you've had positive experiences during your visits, and we're especially pleased that our staff has provided you with excellent service.It's great to know that our convenient parking and location have contributed to your overall satisfaction. We strive to make our guests feel welcome and comfortable, and your positive feedback is a testament to our team's efforts.Should you have any specific suggestions or if there's anything more we can do to enhance your future stays, please don't hesitate to share your thoughts. We look forward to welcoming you back on your next visit to the area.

10/10 Sangat Bagus

Sarah

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 12 Feb 2024
So glad to hear you enjoyed your stay with us! Thank you for your positive review. We look forward to seeing you again in the future!

8/10 Bagus

Erica

Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 15 Jan 2024
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Bagus

Sean

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Canopy Ionia
I would like to see closer access to an ice machine, other than that small inconvenience, the place is GREAT!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 8 Jan 2024
Thank you for your positive feedback! We're glad to hear that you found our place to be great. We appreciate your suggestion regarding closer access to an ice machine, and we will certainly consider ways to improve the convenience for our guests.Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.

10/10 Sangat Bagus

Ryan

Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 3 Feb 2024
So glad to hear you enjoyed your stay with us! We look forward to seeing you again!

10/10 Sangat Bagus

Jeffery

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Joshua McVay/Marketing Manager pada tanggal 2 Jan 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!