Eksterior
Cek ketersediaan

Ulasan untuk Courtyard by Marriott Grand Rapids Airport

3 out of 5
Courtyard by Marriott Grand Rapids Airport
4741 28th St SE, Grand Rapids, MI

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 201 dari 416 ulasan" "
Penilaian 8 - Bagus. 123 dari 416 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 416 ulasan" "
Penilaian 4 - Buruk. 25 dari 416 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 416 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Elderberry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Megan Cortez - General Manager pada tanggal 13 Mei 2024
Thank you for staying with us!

10/10 Sangat Bagus

Keneisha

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Place to Stay Over All
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Nena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Also smelled good as walking in and through the hotel. Loved it
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Megan Cortez - General Manager pada tanggal 5 Mar 2024
Thank you for your recent stay!

10/10 Sangat Bagus

Ashley

Disukai: Staf & layanan, kenyamanan kamar
Perfect for one night
It was fine for a one night stay they were making improvements so there was wet paint signs in places
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Megan Cortez - General Manager pada tanggal 5 Mar 2024
Thank you for your recent stay!

8/10 Bagus

Faith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good nice hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Megan Cortez - General Manager pada tanggal 5 Mar 2024
Thank you for your recent stay!

10/10 Sangat Bagus

Kaitlin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The room was beautiful & clean! The staff was friendly and helpful! Will recommend & definitely return!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Megan Cortez - General Manager pada tanggal 5 Mar 2024
Thank you for your recent stay!

10/10 Sangat Bagus

Rosemary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Raymon

Traveler bisnis
Tanggapan dari Megan Cortez - General Manager pada tanggal 5 Mar 2024
Thank you for your recent stay!

10/10 Sangat Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Isabella

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Victoria

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kia at the front desk was amazingly helpful and friendly 👌
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jeanette

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is in a good area, and the staff are great.
Menginap 3 malam pada bulan Oktober 2023

8/10 Bagus

Susan

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Sergei

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Nick

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Apparently Expedia is overbooking hotels and it doesn’t update their system. I have had my hotel booked for months for my bride and I to stay in and we show up at 12:30 and they had booked our room for someone else. Extremely aggravating and hoping we get follow up and our money back. The hotel was overbooked and we did not get our room.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Ruth

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Felt unsafe
My room was beautiful and comfortable. But at around 2:30am someone was given access to my room. Their key card opened my door. I was startled awake from the whole wall shaking. The latch prevented them from coming in. I was groggy from my late flight and didn’t fuss over it. A couple days later I still felt uncomfortable and called management to make them aware of the error. As a single female traveler, I didn’t like his response and I wasn’t really given an apology, only an excuse. I would never stay there again.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Cassandra

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Teresa, Claremore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Th bathroom shower could have been cleaner, there was mold on the caulking. I was in 3 rd floor and i heard an alarm clock (full blast)going off every morning i was there that never shut off!(empty room?) the room itself was clean (other than bathroom) and air conditioner worked good.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Joshua

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice spot easy access. Staff was polite. Room was clean and the stay was quiet. Over all great experience
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

allison

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very nice and helpful
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Bob

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good. Freshners to be used in hallways
Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Kyle

Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fitness center is nice
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Daryl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was stuck because my car needed another day in the shop. The staff was nice and accommodating. I had a snaffu when booking and Samantha fixed it. The kitchen offered me free snacks and drinks.They we’re great.
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

Daryl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I had A wonderful dinner and enjoyed a movie in my room.
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

James

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Not happy
We booked a king bed room from the Hotels.com app while in the parking lot. When we went inside to check-in they informed us that “due to construction, we only have 2 queen beds available”. If I wanted 2 queen beds, I would have booked them. Doesn’t the app confirm with the location? Construction didn’t start with the 3 minutes it took to book and check-in. Any thoughts?
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Tyler

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Katherine, Raleigh

Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

Ralph

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value
The courtyard by Marriott at Grand Rapids was a nice hotel for the price. The room was very clean and bed was comfy. I did not think the refrigerator worked, I didn't really need it, and found out when leaving next day that there is a button inside to push to help it get cold. That information is valuable and needs to be placed on the fridge for future guest. I was also expecting body wash to be in the shower along with washcloths but there were 2 shampoos and 1 conditioner and no bodywash or washcloths close to the shower. The front desk attendants were super friendly and very helpful!! The elevator was a little dirty but overall the hotel was up to date and clean.
Menginap 1 malam pada bulan April 2023

2/10 Sangat Buruk

brenda

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We certainly didn’t expect nor appreciate the plumbing water from the above rooms dripping onto our luggage and gifts that we purchased. In addition the lack of sound barrier used made for a very uncomfortable experience while having to listen to very heated argument in the the adjacent room. Upon check in we requested a room if possible that would allow for as much interrupted sleep. We were assured the room we were assigned would guarantee this as the property was not going to be very full that evening. This increased our frustration and we felt that we were led to believe that this property would be comfortable and allow us the rest we so desperately needed. We previously booked for two nights as our early morning flight wouldn’t be for another day and we looked forward to not having to move our luggage until leaving Sunday morning. Had we known this would be such an issue with the water damage to our belongings as well as such an uncomfortable stay, we would have decided to venture to a destination and explore Michigan a bit more. We would not recommend this property with its current condition and lack of discernible management regarding the use of this room in its current condition.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Courtyard Staff and Mgt. pada tanggal 28 Mar 2023
Hello,We sincerely apologize for the inconveniences you encountered during your stay. Unfortunately, we never expect a leak to occur and did our best to rectify the situation by refunding your entire stay. We do hope that you will allow us another opportunity to show you a great guest experience.Sincerely.

8/10 Bagus

Alana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Amanda pada tanggal 17 Mar 2023
Thank you Alana for taking a moment to give us your 4 stars. We're thrilled you enjoyed your stay with us and look forward to serving you again.

10/10 Sangat Bagus

Earl

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I was disappointed that there wasn’t any free breakfast.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Courtyard Staff pada tanggal 24 Feb 2023
Hello,Thank you for taking time to review your stay. We understand that complimentary is generally expected when staying at hotels. Unfortunately, Courtyard by Marriott has a Bistro on property, therefore complimentary breakfast is not available. Courtyards are unique in that way. We apologize for any confusion this may have caused.Best Regards,

6/10 Cukup Baik

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Courtyard Staff pada tanggal 24 Feb 2023
Hello,We thank you for taking a moment to rate your stay. We apologize that we did not meet your or our expectations and will diligently work to improve the guest experience going forward.Thank you,

2/10 Sangat Buruk

Mark

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Courtyard Staff pada tanggal 24 Feb 2023
Hello,We sincerely apologize that your stay did not meet expectations. We are disappointed with the result and will continue to strive to improve our product for you and all future guests.Best Regards,

6/10 Cukup Baik

walter

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
No coffee available for free or purchase for early travelers
Menginap 1 malam pada bulan Oktober 2022

2/10 Sangat Buruk

CAMETRIA

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Walking into this Marriott, I immediately smelled a horrible: scent: I went to room 226 and I smelled mildew. Being a consistent client for years, I must stay it is unacceptable to have unhealthy conditions, not only to employees but customers as well. Marriott should know better considering the Brand and Values.
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Carolyn, Whitefish Bay

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable and clean hotel, excellent management and staff, great workout facility. Highly recommend.
Menginap 3 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Scott

Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Kelly

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari John, Assistant General Manager pada tanggal 17 Okt 2022
Thank you for taking the time to let us know of your experience here at the Courtyard Grand Rapids Airport. I am especially joyed to hear that you had a great time while here. We hope to see you again in the future should you visit the area again.

10/10 Sangat Bagus

john

Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2022

10/10 Sangat Bagus

john

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

April

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy to locate. Inviting. You have many restaurants and stores nearby.
Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Ellie

Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Charles

Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

matthew, Shelbyville

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff was super nice and helpful. upgrades are great. recommend.
Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Aafan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Juli 2022