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Hotel Chocolate Carruaje

4.5 star property

Choose dates to view prices

A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as a facial, a manicure/pedicure or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is Rp856.102
Rp1.027.322 total
includes taxes & fees
28 May - 29 May
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About this property

Hotel Chocolate Carruaje

  • Luxury hotel near Alley of the Kiss
  • At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar and a free daily manager's reception. Treat yourself to spa services, such as a facial, a manicure/pedicure or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
    • Free self-parking
    • Tour/ticket information, wedding services and barbecues
    • Meeting rooms, a porter/bellboy and a front desk safe
  • Room features
  • All 50 rooms include comforts such as free WiFi and safes.
  • Extra amenities include:
  • Bathrooms with showers and shampoo

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Front of property
Hotel Castillo Santa Cecilia
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  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
7.6 out of 10, Good, 2,277 reviews
The price is Rp764.662
Rp917.591 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per pet, per day, plus a deposit of MXN 1000 per stay

Service animals are welcome, and are exempt from fees

2 total pets

Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Chocolate Carruaje?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Chocolate Carruaje on 28 May 2026 start from Rp856.102, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self-parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Checkout is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mile (2 km).

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Reviews

Reviews

7.4

Good

8.0

Cleanliness

8.0

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 69 out of 176 reviews
Rating 8 - Good. 42 out of 176 reviews
Rating 6 - Okay. 20 out of 176 reviews
Rating 4 - Poor. 26 out of 176 reviews
Rating 2 - Terrible. 19 out of 176 reviews

Reviews

Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified

8/10 Good

Jose

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Karina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified

4/10 Poor

SOONGUN

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified

6/10 Okay

Petra

Ubicación no es centrica.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento amplio y alberca aceptable para disfrutar el dia
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Jose Luis

Disliked: Property conditions & facilities
La propiedad ya es muy vieja y huele a humedad la verdad las habitaciones no son como en las foto reserve y al ver la habitación, mi familia y yo preferimos retirarnos y regresar a casa muy mala experiencia
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
La verdad, la atención fue buena, las camas incómodas, en lo personal bastantes deficiencias para mí comodidad, que para otras personas entiendo que podrían pasar por desapercibido
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jhair Jurggen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien y muy limpia
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Pedro

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Emmanuel

Disliked: Cleanliness, amenities, property conditions & facilities
No tenían servicio de alberca, lo cual fue muy molesto, ya que viene con niños pequeños para aprovechar esta amenidad. El hotel es un poco viejo y mal atendido.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

José Roberto

Disliked: Amenities
La habitación olía tremendamente a humedad, la chapa de la puerta no servía, la cama dura como piedra, el baño tremendamente incómodo.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Tomas

Liked: Cleanliness, staff & service, amenities
Mi hospedaje incluia desayuno diario y no fui notificado
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness
Estuvieron trabajando a un lado de la habitación asi que bastante ruido, instalaciones incomodas, la TV no funcionaba
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Doris

Disliked: Cleanliness, amenities, property conditions & facilities
Las paredes con mucha humedad y despintadas. Cucarachas gigantes en la regadera y clóset. Un olor espectrufacto penetrante. No pudimos terminar bien la noche aunque estábamos cansadisimos. No vale la pena. Las instalaciones de las habitaciones están pesimas, de tercer mundo.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Israel

Disliked: Property conditions & facilities, room comfort
Muy austero
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

violeta

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo ..... Solo el ruido de arriba jaja pero todo excelente
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Claudio David

Disliked: Amenities, property conditions & facilities
La habitación no era diferente al de las fotos, el colchón era una piedra, demasiado ruido del restaurante, olor a humedad, almohadas muy viejas
Stayed 3 nights in Dec 2025