Dear Anonymous, First of all, thank you very much for staying with us during your recent trip to Guangzhou and sharing your experience. We are truly upset to learn about your concerns at our hotel and we sincerely apologize for all the inconveniences and unpleasantness caused. This is not the level of service we should be providing. We value your candid feedback on our quality of services, cleanliness and facilities, which we have already shared with concerned departments for special attention and future improvement. We do hope this would not stop you from returning to us in the future. If there is anything we can assist you, please do not hesitate to reach out to us. We look forward to be at your service next time. Warm Regards,

Dear Guest, Thank you for sharing your experience on your recent stay. We wish to thank you for taking the time to give us valuable comments about your recent stay with us. We sincerely apologize for the unpleasant experience during your visit. Please rest assured we will work hard into this to avoid it happening again. We are looking forward to your next visit. Sincerely Yours, Aloft Guangzhou Tianhe