Dear Valued Guest, thank you for taking time to share your recent experience with us. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Furthermore, we have the Lobby Service Desk, you can ask for help over there, our colleagues will be very glad to assist you. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Furthermore, we have the Lobby Service Desk, you can ask for help over there, our colleagues will be very glad to assist you. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Thank you for your review. Wishing you a happy life.

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Shangri-La Guangzhou is adjacent to the Canton Fair Complex and the hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor free-form pool and child-oriented facilities, this luxury hotel provides a tranquil oasis in the heart of the city. Thank you for your compliments and looking forward to welcoming you back soon!

Dear Valued Guest, Thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We strive to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Our hotel is located on the scenic Pearl River, with floor-to-ceiling windows offering views of the Pearl River and the city. Nestled amidst 5,800 square metres of landscaped gardens with a 1,000-square-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. The hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Thank you for taking time to share your recent experience with us. We are glad to know that you are satisfied with the hotel location and facilities. At the same time, we apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains ture to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with the Front Office team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Shangri-La Guangzhou is adjacent to the Canton Fair Complex and the hotel is just a 3-minute walk away to Pazhou Ferry Terminal and the tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor free-form pool and child-oriented facilities, this luxury hotel provides a tranquil oasis in the heart of the city. Thank you for your compliments and looking forward to welcoming you back soon!

Dear Mr. Li, Thank you very much for your time to share your stay experience with us, we are sorry to hear the inconveniences that caused you and certain aspects didn’t meet your expectations. Your suggestions on hotel facilities and restaurant booking process are much appreciated, we have shared your comments and your suggestions with concerned departments to constantly improve our service quality and deliver the Shangri-La experience each and every time. We look forward to welcoming you back soon for a new and totally different experience.

감사합니다. 고객님의 이용 후기를 읽고 무척 걱정했습니다. 제가 충분히 이해하고 적절한 조치를 취할 수 있도록으로 직접 연락을 주신다면 대단히 감사하겠습니다. 고객님의 의견에 깊은 감사를 드리며 조속한 회신을 기대합니다. 감사합니다.

Dear Guest, Thank you for your feedback. We are glad that you are satisfied with your stay and we have shared your compliments with our team. I am sure they will be happy to hear your feedback and be motivated.We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. We are looking forward to welcoming you back soon!

ゲストの皆様 シャングリ・ラ ホテル 広州をお選びいただき、そして、コメントをシェアいただきありがとうございます。 ご宿泊にご満足いただき、嬉しく思います。お客様による評価は、心からのおもてなしを引き続きご提供する大きな意欲となります。ホテルのスタッフ全員にお客様のコメントをシェアさせていただきます。 お客様の次回のお越しを心よりお待ちしております。 敬具

Dear Deborah, Warmest greetings from Shangri-La Hotel, Guangzhou. Thank you for choosing Shangri-la. We are pleased to hear from you and we look forward to welcoming you back to Shangri-La in the not too distant future. Should you require further assistance, please do not hesitate to contact me. Yours sincerely, Simon Guo Customer Sales Executive Shangri-La Hotel, Guangzhou

고객님께 샹그릴라 호텔 광저우를 선택해 주시고 최근 저희 호텔을 이용하신 후기를 남겨 주셔서 감사합니다. 저희 호텔에서 즐거운 시간을 보내셨다니 기쁩니다. 고객님의 칭찬은 저희가 계속해서 진심 어린 서비스를 제공하는 데 큰 격려가 되기에 저희는 모든 직원들과 함께 칭찬의 기쁨을 나누고 있습니다. 다음에 또 고객님을 맞이할 수 있기를 기대하겠습니다. 감사합니다.

고객님께 샹그릴라 호텔 광저우를 선택해 주시고 최근 저희 호텔을 이용하신 후기를 남겨 주셔서 감사합니다. 저희 호텔에서 즐거운 시간을 보내셨다니 기쁩니다. 고객님의 칭찬은 저희가 계속해서 진심 어린 서비스를 제공하는 데 큰 격려가 되기에 저희는 모든 직원들과 함께 칭찬의 기쁨을 나누고 있습니다. 다음에 또 고객님을 맞이할 수 있기를 기대하겠습니다. 감사합니다.

Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. Looking forward to welcoming you back soon!

尊敬的YIU ， 感谢您选择广州香格里拉大酒店，十分高兴的得知您对酒店整体感到满意。期待您再次光临并给予我们更加详细的反馈，我们确保让宾客每次入住香格里拉酒店记忆犹新的是，能感受到香格里拉非同寻常的热情好客和体贴入微，一种发自内心的殷勤待客之道。

Dear Guest, 感谢您选择广州香格里拉大酒店，十分高兴的得知您对酒店整体感到满意。期待您下一次光临并给我们更加详细的反馈，我们确保让宾客每次入住香格里拉酒店记忆犹新的是，能感受到香格里拉非同寻常的热情好客和体贴入微，一种发自内心的殷勤待客之道。