4/10 Buruk
ALEXANDER
Bepergian bersama teman
25 Apr 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
A very poor experience saved only by very nice staff and a great location. Lots of extra costs, parking and breakfast both well overpriced, and to have to pay £10 for 1 hour in a very disappointing spa was a shame. Multiple toenails, fake eyelashes and various grime surrounds both the jacuzzi and the plunge pool, and worst of all, when visiting the sauna there was a huge pile of drain worms crawling around the floor. When we alerted the staff to it, whilst they were very nice and apologetic, we had to ask for a refund for the spa after we would no longer use the services, which they then gave.
The rooms were very outdated, we had some very dubious looking stains covering the wall in out first room, which we then asked to change. The second room was without the stains, but still rather outdated (apart from the bathrooms which were nice).
As mentioned the only good thing about this hotel was the staff, who were very accommodating and cannot be blamed for these issues. With the cost of the room, parking and breakfast youre paying well over £200 a night for a hotel when ultimately you would have a similar sized and equipped room in a travelodge or premier inn for half the price.
Until the huge cleanliness and hygiene issues are fixed in the spa, and the rooms are updated, i would recommend spending your money elsewhere.
ALEXANDER
Menginap 1 malam pada bulan April 2024