Suite, 1 kamar tidur | Pemandangan dari properti

Ulasan untuk Phoenix All Suites West Hotel

3.5 out of 5
Phoenix All Suites West Hotel
533 W. Beach Blvd., Gulf Shores, AL

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 240 dari 484 ulasan" "
Penilaian 8 - Bagus. 152 dari 484 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 484 ulasan" "
Penilaian 4 - Buruk. 20 dari 484 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 484 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Sanjuana

Disukai: Kebersihan, kondisi & fasilitas properti
Clean and quiet.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 2 Mei 2024
We're glad to hear that you found our property clean and quiet! Providing a peaceful and comfortable environment for our guests is important to us. If there's anything else we can do to enhance your experience or if you have any feedback, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 Sangat Bagus

Edgar

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Loved it!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 2 Mei 2024
We're thrilled to hear that you loved your stay! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Tony

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 2 Mei 2024
Thank you for the perfect rating! We're delighted that you had such a wonderful experience. If there's anything we can do to maintain or even exceed this level of satisfaction in the future, please don't hesitate to reach out. We look forward to hosting you again!

8/10 Bagus

Katherine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
The room was exactly as described, beautiful ocean front balcony view, comfy king bed. The only bad thing was the door code didn’t work when we checked in for either suite & took multiple resets to open one, however the staff was diligent to get it reset & apologize multiple times.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 26 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that the room met your expectations with its beautiful oceanfront balcony view and comfy king bed. However, we apologize for the inconvenience you experienced with the door code not working upon check-in. We appreciate your understanding and patience as our staff worked diligently to resolve the issue and ensure you gained access to your suite. Your feedback is valuable to us, and we'll take steps to address the door code issue to prevent similar occurrences in the future. We hope that this experience didn't detract too much from your overall enjoyment, and we look forward to the opportunity to welcome you back for a seamless stay next time. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know.

6/10 Cukup Baik

Yajaira

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
No nos dieron acceso al cable ni al wifi, cuando lo solicité me dijeron que yo dejaba el hotel a la mañana siguiente que era la razón por la cual no me daban acceso, fue una respuesta tonta, osea que si mi hospedaje es de una noche no podemos ver la TV ni usar el wifi? Mi hospedaje fue de dos noches. Otra observación fue que no van a hacer limpieza.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 26 Apr 2024
Gracias por traer esto a nuestra atención. Nos disculpamos sinceramente por la falta de comunicación con respecto al Wi-Fi durante su estancia. Proporcionar información clara y precisa sobre nuestras comodidades es esencial, y lamentamos cualquier inconveniente que esto pueda haberle causado. Tenga la seguridad de que revisaremos nuestros procedimientos de comunicación para evitar que ocurran problemas similares en el futuro. Nos alegra saber que, a pesar de este contratiempo, disfrutó de su estadía en nuestra propiedad. Sus comentarios son invaluables para nosotros y apreciamos su comprensión. Esperamos tener la oportunidad de darle la bienvenida nuevamente para una experiencia sin contratiempos en su próxima estadía. Si hay algo más en lo que podamos ayudarlo, no dude en hacérnoslo saber. Gracias por elegir quedarse con nosotros.

8/10 Bagus

Robert

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My wife and kids really had no complaints about the trip. The weather shaped up, the property was clean and quiet, and I would love to come back again
Menginap 3 malam pada bulan April 2024
Tanggapan dari Brett-Robinson pada tanggal 26 Apr 2024
We're delighted to hear that your wife and kids enjoyed the trip and had no complaints. It's great that the weather turned out well and that you found the property clean and quiet. We would be thrilled to welcome you back again in the future for another enjoyable stay. If there's anything specific you loved about your stay or if there are any ways we can make your next visit even better, please feel free to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Sangat Bagus

Ashleigh

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Amazing property!!! We will definitely stay again!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Brett-Robinson pada tanggal 26 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found the property amazing and that you had a great experience during your stay. We're delighted that you plan to stay with us again in the future, and we look forward to welcoming you back! If there's anything specific you loved about your stay or if there are any ways we can make your next visit even better, please feel free to let us know. We're here to ensure you have an unforgettable experience every time you stay with us!

8/10 Bagus

Dedy

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We enjoyed the convenience of being close to everything and being on the beach
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Laura

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Drove over 1.1k miles for spring breaks with the kids was so much fun. Staff was great and friendly. Planning on coming back.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Bagus

Terry

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The Unit that we stayed in was clean with great views of the gulf and quite. Beaches were clean, people were friendly. Shops and restaurants were in safe walkable distances.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Kimberly

Disukai: Kebersihan, kenyamanan kamar
THAT VIEW
We first booked this property several years ago for the view and beach access. It is the absolute best! As always the property was top notch! Everything is clean and tidy, housekeeping was prompt and the room is complete with everything needed for a comfortable stay. The pillows are amazing!!! Have stayed here several times and plan to continue booking this property.
Morning view from the balcony.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Katie pada tanggal 25 Jan 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Gary

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Sangat Buruk

Gregory

Tidak Disukai: Kebersihan, kenyamanan kamar
My room was double booked got moved somewhere half the price, door knob fell off the door, room was just dingy
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for bringing these concerns to our attention, and we apologize for any negative impact on your stay. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues. We understand your loss of trust and hope that you will give us another opportunity in the future to provide a better experience. If there's anything else you would like to discuss or if there's anything we can do to address your concerns further, please let us know.

10/10 Sangat Bagus

Nghia

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
The price was affordable. Cleaned rooms. Only thing, elevator was so hot inside, need to set up air conditioning for elevators
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Cukup Baik

Nathan

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The room itself is clean and nice. Nothing fancy but serves its purpose. It sleeps 6 but the bunk beds are kid sized. No adult over 5’8” can use those. The other bed is a sofa sleeper so mostly for kids. The pool is small and very warm this time of year. The exterior is a little dated and needs some love. Views are great and so is the beach area!
Menginap 7 malam pada bulan Juli 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for taking the time to provide your feedback. We value your input, and it will help us improve our services and address areas of concern. If there's anything else we can do to assist you or if you have any further comments, please let us know. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Sangat Bagus

Amanda

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Bagus

Karina

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Amanda

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I love how close to the beach this resort is!
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Great condo.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Bagus

Benita

Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Sangat Buruk

Heather

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for bringing these concerns to our attention, and we apologize for any negative impact on your stay. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues. We understand your loss of trust and hope that you will give us another opportunity in the future to provide a better experience. If there's anything else you would like to discuss or if there's anything we can do to address your concerns further, please let us know.

8/10 Bagus

Ashley

Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is a hotel so less expensive than condos and doesn't have a three night minimum. It has a full kitchen and is very clean and comfortable.
Menginap 2 malam pada bulan November 2022
Tanggapan dari pm pada tanggal 18 Nov 2022
Hi John. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating. We hope to welcome you back again soon!

10/10 Sangat Bagus

lisa

Menginap 2 malam pada bulan November 2022
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 18 Nov 2022
Hi John. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Malana

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
It was a great place. Very clean place to stay.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 18 Nov 2022
Hi Malana. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

6/10 Cukup Baik

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
I did not like the change to a central wash room instead of the washer/dryer in the unit that we have had in the past. The property has gotten run down since then also. We couldn’t spend much time on the balcony because there was cigarette smoke smell and at times, weed. Overall, I would not choose to stay there in the future, nor would I recommend it to anyone. One of the only bright spots was Rach, the girl who checked us in and helped us with some issues was amazing! She did her best to accommodate us and address our issues. All with a smile and a great attitude!
Menginap 6 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 31 Okt 2022
Hi Lisa. Thank you so much for your rating! However, it sounds like though it was an overall positive trip, there were still some issues during your stay. We set high standards here at Brett/Robinson and highly value your choice to vacation with us. Reviews like these help us to adjust and work hard to improve guests' experience. We hope to welcome you back again soon!

8/10 Bagus

Mary, Raceland

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is a really nice place to stay. Easy access to the beach. You can walk to the souvenir shops,ice cream shops. And of coarse Lamberts is a must to go eat.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 31 Okt 2022
Hi Mary. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Jörg

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Best view to the beach and
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 26 Okt 2022
Hi Jorg. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

6/10 Cukup Baik

Vernon

We didn’t get to check in to the last minute and the last couple days it was really loud with shower drain stopped up.
Menginap 5 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 26 Okt 2022
Hi Vernon. We appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again. -pm

8/10 Bagus

Walter

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great location. Good value.
Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 24 Okt 2022
Hi Walter. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

10/10 Sangat Bagus

Norma Jane

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
We had a handicap room which we did not request and it did not have an area to hang up clothes. Also, there was no vanity in bathroom. Staff was excellent and very helpful. We had trouble with TV connection and internet connection and they were prompt and helpful.
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 24 Okt 2022
Hi Norma. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Joyce

Disukai: Kebersihan, kenyamanan kamar
I had an awesome time. Staff was very friendly and helpful. Loved receiving text when room was ready for check in
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 24 Okt 2022
Hi Joyce. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 12 Okt 2022
Hi Michael. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

LaShonda

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari pm pada tanggal 10 Okt 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Doug

Bepergian bersama keluarga
Disukai: Kebersihan
Menginap 2 malam pada bulan September 2022
Tanggapan dari pm pada tanggal 10 Okt 2022
Hi Doug. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Shannon

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Check in was a little rough lady said our room wasnt ready anf it be 2 hours and she woukd call us amd never did , the next lady on shift didnt even know we was waiting on our room and it had been ready for a while !! Hotel room was nice and clean view of the beach was amazing , would definitely stay here again !!
Menginap 2 malam pada bulan September 2022
Tanggapan dari pm pada tanggal 10 Okt 2022
Hi Shannon. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Mitchell

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan September 2022
Tanggapan dari pm pada tanggal 10 Okt 2022
Hi Mitchell. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Cullen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2022
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Bagus

Linda, Little Rock

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The king bed was very comfortable. The blackout curtains made sleeping late very easy. The room was fairly quiet. Nice view of the beach and short walk.
Menginap 5 malam pada bulan September 2022
Tanggapan dari pm pada tanggal 14 Sep 2022
Hi Linda. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

ERIC

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Cukup Baik

Stephanie

Menginap 3 malam pada bulan September 2022
Tanggapan dari pm pada tanggal 14 Sep 2022
Hi Stephanie. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Wonderful accommodations for the price
Had a fantastic vacation!! Rooms were clean and well stocked with needed essentials. WONDERFUL staff!!! Enough linens and towels for a large group. Needs updating a little but staff said those begin next month, after summer season. We will be back!!!!
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari pm pada tanggal 14 Sep 2022
Hi Michael. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

10/10 Sangat Bagus

Brandon

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Not smoking or vaping friendly.
Over all my stay was excellent. We had one problem with the lady that worked at the front desk that works the daytime shift. There was a guest that was staying in a room somewhere near my room that was smoking weed out on the balcony quite a bit. Me and my wife have a 4 y/o and i had some friends over that day that have a 2y/o little girl. We were all vaping out on the balcony on saturday afternoon. To be fair, the hotel makes it clear that you arent supposed to vape or smoke out on the balcony for whatever reason, i have no idea. I guess i just cant believe that they actually try to enforce it like this lady was doing. Anyways, so i saw the lady that worked at the front desk down by the boardwalk entrance looking up at the balconies while we were outside. She then came and knocked on our door and said she has had "numerous complaints" about our vaping. I seriously doubt that the complaints were about our vaping. If anything im sure it was about the weed smoke. I told her that we were only vaping and she said that we were not allowed to vape on the balcony. So what the hell do they think, that we are really going to leave the room, go all the way down stairs (we were on the 12th floor) just to hit the vape? I mean, come on! There Was no designated smoking/vaping area that i noticed anywhere either. So, if you smoke or vape, you will have problems at this hotel. Other than that, i give it a 4.5 out of 5.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

4/10 Buruk

Tonya

Bepergian bersama teman
Tidak Disukai: Fasilitas
On the beach with balcony. Noisy area. Deck hose area green and slippery. Sofa filthy in room. No in hotel restaurant. Check in/out issues, could be more organized/professional.
Menginap 2 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Layla

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari pm pada tanggal 7 Sep 2022
Hi Layla. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

6/10 Cukup Baik

Nancy

Bepergian bersama keluarga
The condo was older in much need of a deep cleaning. It was nice to have such a large balcony with a beautiful view. Unfortunately the cost of stay is not a good value based on the condition of the condo and property. Upon arrival the water was not working because there was a leak which triggered a shut off. Staff immediately came to fix the leak and got the water on, we appreciated the quick response.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Brett/Robinson pada tanggal 18 Agu 2022
Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. Thanks again and be well! -kc

10/10 Sangat Bagus

Chris

Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari . pada tanggal 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari pm pada tanggal 12 Agu 2022
Hi Robert. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Check in was easy. Staff super polite. Beautiful place.
Menginap 3 malam pada bulan Juli 2022
Tanggapan dari pm pada tanggal 12 Agu 2022
Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again!