"Beautiful property with helpful and attentive staff. The hotel grounds were well kept and we even found some great walking paths (in both directions) from the beach. The beach itself is a little rocky but but very beautiful to snorkel from and we saw such beautiful fish and many sea turtles!
We also appreciated the well stocked market for coffee, snacks and gifty items. We did not use the spa, but it smelled wonderful on our way to the gym. The Goop store is an excellent touch and the hotel boutique had a great selection of mens and women's bathing suits, hats, sunglasses, totes, jewelry, dresses and purses. They had a small section for kids.
The closest mall 'nearby', where the Tommy Bahama restaurant was, is not worth going to unless you need a grocery store. Most retail stores were for rent. There was another shopping area near Waikoloa (Kings and Queens market) with lot's of options and the famous Shave Ice!
Note - we did not make restaurant reservations prior to arriving, and we paid the price. We either had zero availability at places we wanted to go, or got stuck with unfavorable time options. It all worked out fine, but we had three dinner meals at their beach bar (which does have a famous chef behind it) - the food was delicious! *Definitely make a Canoe House resy a month or few weeks out. Merriman's is another to get into."