We apologize our housekeepers missed that. We have staff on duty that could have tended to that right away had you told us while you were here.

Thank you Jessica! We appreciate the awesome review, we love our happy guests :)

Thank you for the review Alonzo :)

Thank you for the review Deb. We hope to have you visit with us again :)

Dear Bernie and Jill, you were in the smallest, cutest apartment we have. If you were unhappy you should have told us while here. The floors are new just 3 months ago and there is a brand new refrigerator. Stove not dirty just getting old. Yes, all rooms in this unit are small and therefore there is not enough room for much, but it's cozy and quaint. You stayed with us on 9/9, too early to put the heat on. You could have asked for extra blankets. May I suggest next time you book one of the new condos 400-500 per night. Our rentals reflect the nostalgia that most people love about Hampton Beach. By the way, enjoy life :)

Thank you for staying with us Lisa! We hope to see you again :)

Thank you Heather! We appreciate the great review and we look forward to seeing you on your next visit!

Thank you Stephanie! We love happy people and you are!! :)

4 out of 5 isn't bad! :) Always room for improvement in any business. We appreciate your review.

Thank you Jina! We appreciate your review! :)

This is cute 3 bedroom cottage with a new kitchen cabinets and granite countertop. Is it an older cottage? Yes, like most places here, but it's clean. Clearly someone walked by and their dog pooped without picking it up. We are happy to take care of it. We care about our guests and our business. Thank you.

Thank you for the great review Jeff! Many of our rentals have been updated. It takes time. We look forward to your next visit!

This following was sent to Expedia... Dear Rep: It was requested that I write you after speaking with a representative from Expedia. We had a customer that wrote a review that the owner says is defamation of the character of our business and is requesting that it is removed. We been with you many years and have not made such a request. This woman spent one night with us and wrote a nasty review. We are not a Hilton which she was expecting. We are a beach motel. We may be old but we are clean. We fix up as we go along as the money allows. There was nothing that was going to please and her review is unfounded. She stayed in a room that has new flooring and new paint. All rooms have new bedding and exterior doors. Very minor water damage under window. It bubbled the paint. We can't please everyone on bed softness and it is not slanted. We have 16 extra remotes for our tv's. She is not allowed to say she does not recommend any of our properties! She stayed in one! Please remove this from our reviews. Her name is Constance *****. She stayed 9/6.

Dear James, I am sorry that you one of the rooms that has yet to be remodeled but we are working on it. We have a lot of rooms that have been updated and we continue to update. It takes time. With a 2 1/2 month season and 12 months mortgages it is impossible to do all updates now. Our beds are not old, some like soft some hard, can't please everyone there. You rented a motel room, not an apt or house, so yes the walls are not as thick. A lot of people love Wally's and it does close at 1am not 4;30. Your review is your opinion and we are happy we have many, many happy customers. Thank you. We wish you well.

Thank you for the review Paul! Please know we are updating on continuous basis as money allows us to do so. I would not say "severe" but yes, updates. Many of our rentals have been updated. It's a process. Hope you visit us again! :)

Thank you Katelyn! We appreciate your review and we look forward to your next visit! :)

Thank-you for taking the time to leave us a review and for staying with us.

Hello, thank-you for taking the time to leave a response. If you can make it back next year we have some renovations that will be made in the off season. Thanks again!

Thank you for the awesome review! We appreciate it :)

Thank-you for the great review! We hope to see you again soon.

Hi Bernand, Thanks for giving us a review. If there is anything we can do to improve your experience next time please let us know!

Thank you Gary, we appreciate your feedback!

Thank you for the good review Brian. We appreciate it as we continue to update a bit every year. We look forward to your next visit!

Hi Patricia, Thanks for the outstanding review. I can see that our staff wasn't ranked has high so if there is anything we can do in the future to improve your stay please let us know! We hope to see you again.

Hi Lisa, we appreciate the good review and we are sorry you were uncomfortable. Some like the bed hard, some like the bed soft, and well, you know. Guests can call the office 8 am to 2 am regarding any disturbances on our rental property. We apologize we did not hear it. We hope you will be back. Thank you. -Nautical Staff

Thank you for your review Brendan. As a small family owned business we are doing our best to update our properties. We have a great housekeeping staff and we hope to have you visit us again.

Thank you for the great review Bonnie! We appreciate you taking the time to do so! We look forward to your next visit! :)

Our motel does not come with ovens, but we did get you a counter top oven to use. We did our best to accommodate you. Next time you may want to book an apartment that has a kitchen. Thank you

Thank you for the great review Shelly! We look forward to your next visit! :)

Well, we can't fix it if you don't tell us.

Thank you Amanda!! We strive to ensure our guests have a pleasant stay! Hope to see you soon! :)

Thank you Tracy! It was a pleasure having you stay with us! We look forward to your next visit :)

Thank you! We appreciate your review!

Hello, Thanks for the great review and we will be sure to pass along your kind words to the staff!

Hello, Thanks for the great review! We also appreciate some positive feedback. We would love to see you again this season and certainly next! -Nautical Staff

Dear Christina, Equipment fails. Our staff gave you another fridge to utilize. You know when I came to your room this morning that I turned the cold indicator and it started to run. Our guests are told at check-in if anything is out of sorts or you feel our housekeeper missed to let us know. You failed to do that. As we continue to update this old motel we hope people can realize we cannot do everything at once. Its is old but not dirty. We have a great team. Let's talk about the new doors and carpet on the stairs at the motel! We continue updating...it's a process. We are thankful we have many, many happy guests that understand that.

We appreciate the great review! Thank you and we hope you will visit us again soon.

Hello, Thank you for the positive rating, if there is anything we can do to make your next experience a 5 star please let us know!

Hello, Thank-you for the feedback! We are working on updating rooms and giving the motel a face lift so be sure to check us out again!

Wow! Thank you so much James! It was a pleasure having you stay with us!! See you next time :)

Thank you! We appreciate your review.

Dear "Anonymous", (we know who posted this). We had not received any complaints prior to yours as that bed was purchased 1 year ago. We double checked it and find no springs out of sorts. We do not put shades in our windows, we have blinds and curtains. Thanks for posting this egregious review! Please, enjoy life.

Yes our motel is aging. However, we have been painting, updating the floors and new doors are planned before the summer season begins. We love when people complain that the bed was uncomfortable....some like it hard, some like it soft and some say it's just right :)