Search Hotels in Hanalei Palms, Hanalei

"I was extremely disappointed in the condition of the property based on the ratings on hotels.com. Very misleading. The pool area is like a motel off some deserted highway, the buildings are old and smelly. Room was very small and run down. We immediately moved hotels after a horrible experience with hotels.com customer support. I finally found one agent willing to help and actually do their job. The hotel people were amazing about providing us a refund. Hotels.com agents are the kind that hang up on you if they need to do any type of work. But thankful finally one of the hotels.com agents called the hotel to confirm we can do the refund. The staff at the hotel are great and super nice. It just wasn't the place for our family. "

"Rooms were VERY ran down. I asked to be moved to another room because my room was full of rust and I have a crawling baby. I had to keep her in a pack and play 90% of the time in the room. They never followed up with moving me rooms. VERY overpriced for such a ran down community. Staff was decent. I did feel very rural to a lot of areas. "

"No"

"Pretty clean but dated. No kitchen. Small fridge. Cafes nearby. Good enough for a late night arrival. Bring ear plugs! "

"The roomwas fantastic and the staff were were very friendly and always willing to help. The view from the room was outstanding. "

"Ocean view was beautiful, pool was beautiful, but there were so many leaks, and construction going on for the amount of money they charge for resort fees. You also have to basically park inside a swimming pool if it has rained"

"The property was well kept, except there was an odor of stale smoke in the condo for the duration of our stay. Also the property was quite a bit removed from any store or restaurant (we needed to use a car to get to and from Princeville, the nearest town). The staff was great and the location meant that the only noises were the crows of the roosters and calls of the birdlife."

"Property was nice, the view to whale watch was nice, room was not near the water"

"It was a good clean room"