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Ulasan untuk Sofitel Hangzhou Westlake

5 out of 5
Sofitel Hangzhou Westlake
333 West Lake Avenue, Hangzhou, Zhejiang

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 159 dari 393 ulasan" "
Penilaian 8 - Bagus. 158 dari 393 ulasan" "
Penilaian 6 - Cukup Baik. 39 dari 393 ulasan" "
Penilaian 4 - Buruk. 27 dari 393 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 393 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Kim Hua

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

youngseok

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Leung Kai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Hotel
convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

Hu

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Near West lake
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

youngseok

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
酒店門口有隧道直到西湖門口，超方便
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Luwei

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Siu Wah shirley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
位置很好，幾分鐘到西湖邊。房間整體十分滿意，工作人員有禮貌，服務態度好。出入交通也方便。
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Wei

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

youngseok

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2023

10/10 Sangat Bagus

Jianlong

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Sangat Bagus

Jun Yi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Kentaro

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Bruce

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were more than accommodating. They helped make my stay enjoyable.
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Yee Man

Traveler bisnis
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Beatriz

Menginap 6 malam pada bulan Juni 2023

10/10 Sangat Bagus

Sophie

Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Huang

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Ying

Menginap 1 malam pada bulan Mei 2023

6/10 Cukup Baik

YL

Bepergian dalam rombongan
Disukai: Kebersihan
area for improvement for staff at dining room making noises while pulling the chairs during clearing
Menginap 4 malam pada bulan Mei 2023

10/10 Sangat Bagus

Masato

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
プライベートなプールで家族と遊べる
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Shun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is
Menginap 1 malam pada bulan Januari 2023

4/10 Buruk

Youzhu

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
设施过于老旧 不推荐
Menginap 1 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Sun

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
前台和房间服务员态度都非常好
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

SANGHYEON

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
서호 바로 옆에 있어서 서호를 중심으로 여행하시는 분들께는 좋습니다.(호텔 앞에 지하보도를 건너면 바로 서호) 근처에 대규모 쇼핑단지도 있고, 맛있는 먹거리도 많이 있습니다.(걸어서 약 10분가량 가면 쇼핑단지 시작, 서호쪽에서도 접근 가능) 교통편으로는 항저우 공항에서는 거리가 좀 있는 편이며, 항저우 기차역에서도 차량으로 약 30분 정도 걸립니다. (지하철 1호선이 공항 - 기차역 - 호텔 근처까지 운행하고 있습니다) 호텔 바로 앞에 버스정류장도 있긴 하나, 현금 또는 중국에서 사용할 수 있는 교통카드가 구비되어 있지 않으면 이용하시긴 어렵습니다. 근무하시는 분들도 친절하시고, 객실 내 부족한 물품도 요청하면 바로바로 가져다 주셔서 너무 좋았습니다. 객실은 서호쪽 방향이라 하더라도 나무에 가려서 바로 보이지 않을 수 있습니다. 객실은(예약한 방 기준) 넓었으며, 시설 모두 만족스러웠습니다. 주변 소음도 거의 안 들려서 편안했구요. 호텔 옥상(공중정원)에 올라가시면 서호가 보이는데, 밤에 올라가면 풍경이 괜찮습니다.
Menginap 3 malam pada bulan Oktober 2021

8/10 Bagus

LONG

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
259房间的服务员非常好
Menginap 1 malam pada bulan September 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2021

10/10 Sangat Bagus

Timothy

Menginap 4 malam pada bulan Juni 2021

10/10 Sangat Bagus

Teresa

Disukai: Staf & layanan
Menginap 2 malam pada bulan Juni 2021

8/10 Bagus

SHUJIE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
整體不錯。
感覺還不錯。
Menginap 3 malam pada bulan Mei 2021

8/10 Bagus

KAISI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
位置好，早餐丰盛，灯光偏
地理位置优越啊，很近西湖，早餐非常丰盛，床品很好，空调有点冷，灯光全开还是有点暗！电视盒子的戏很旧，如果不看电视是没所谓！
Menginap 2 malam pada bulan April 2021

8/10 Bagus

Wei

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
前台服务极差
前台服务让人无语，不是一般的差。3星都不如。除了前台，其他服务态度都很好👍 热的要命，空调没有冷风。
Menginap 2 malam pada bulan Maret 2021

10/10 Sangat Bagus

cejian

Menginap 2 malam pada bulan Maret 2021

8/10 Bagus

CHAN PONG

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2020

10/10 Sangat Bagus

Gregory

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel in great location
Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.
Menginap 2 malam pada bulan April 2020

10/10 Sangat Bagus

HOI YIN SANDY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
值得五星級評價的酒店
地點好，五分鐘行到西湖，附近得多食肆。有商場，超市。房間寬敞，設備好，服務貼心，下次去杭州必用這間
Menginap 3 malam pada bulan Januari 2020

4/10 Buruk

Ve

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Hedy Hu pada tanggal 20 Jan 2020
Dear Ve: We very much appreciate your time to review your stay at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments concerning the breakfast experience are well noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

10/10 Sangat Bagus

Siu Lee

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
值得推介的酒店
房間整潔 交通十分方便
Menginap 2 malam pada bulan Januari 2020

10/10 Sangat Bagus

Leung Kai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
值得再去下榻的洒店
房間打掃得很周到,大堂人員也很友善和有笑容
Menginap 3 malam pada bulan Januari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
穿過行人隧道就到西湖邊，非常方便。酒店有點舊但整體不錯，游泳池很小所以女兒沒興趣去。
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Mei Lee Winnie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
房間超正
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Yat Cheong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good room air conditioner on Winter. Also very silent at room.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hedy Hu pada tanggal 2 Jan 2020
Dear Yat Cheong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

8/10 Bagus

FREDDY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very good
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Hedy Hu pada tanggal 30 Des 2019
Dear FREDDY, Thank you for posting a positive review on Hotels.com. We are happy to know that your stay with us was fantastic, we hope with your recommendation, more and more guest would love Sofitel Hangzhou. We appreciate your sharing again, and looking forward to see you back. Guest Experience Manager Sofitel Hangzhou Westlake

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Hedy Hu pada tanggal 30 Des 2019
Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Hedy Hu pada tanggal 30 Des 2019
Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
Menginap 7 malam pada bulan Desember 2019
Tanggapan dari Hedy Hu pada tanggal 30 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

8/10 Bagus

Jørgen

Traveler bisnis
Disukai: Staf & layanan
Meget lille pool
Menginap 2 malam pada bulan November 2019
Tanggapan dari Hedy Hu pada tanggal 12 Des 2019
Dear Jørgen, Thank you for your posting online. It's our pleasure to invite you back to experience others facilities in hotel. Thank you for your score again, looking forward to see you soon in the future. Sincerely, Guest experience Manager Sofitel Hangzhou Westlake

10/10 Sangat Bagus

Wen Kai Jon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hedy Hu pada tanggal 10 Des 2019
Dear Wen Kai , Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake