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Ulasan untuk Grand Minerva Hotel

4 out of 5
Grand Minerva Hotel
35-37 Hang Trong, Hoan Kiem, Hanoi

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 6 dari 9 ulasan" "
Penilaian 8 - Bagus. 1 dari 9 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 9 ulasan" "
Penilaian 4 - Buruk. 0 dari 9 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 9 ulasan" "

8,6/10

Kebersihan

8,0/10

Staf & layanan

10/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

Ulasan

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

tara

Menginap 20 malam pada bulan Maret 2020

2/10 Sangat Buruk

Sara

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Bad
I did book my night with Hotels.com They wanted my visa for security. After I left the hotel, they charge my two extra fees. One of 11.51$ and a other of 71.47$. So I did send a email to the hotel and I got a reply saying that they don’t take e-mail. Now I need to do long distance to fix the issue. I’m very upset.
Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

allan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fab
Great Hospitality, couldn't do enough for us during our stay, fab breakfast lots of choice.
Menginap 4 malam pada bulan Maret 2020

10/10 Sangat Bagus

Karim

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fue excelente, solo estuvimos una noche y me da tristeza no haberlo encontrado antes ya que nos trataron increíble, los chicos de la recepción muy atentos y dispuestos, nos ayudaron en todo, lo recomiendo muy ampliamente a nosotros nos fue increíble
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Lily pada tanggal 6 Mar 2020
Dear our valued guest, I would like to personally thank you for choosing Grand Minerva Hotel & Spa for your stay in Hanoi, and taking the time to write such a fantastic review about your stay with us. I am delighted to read that you enjoyed such a lovely time with us specially our breakfast . Our team works very hard to deliver exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. Our entire team thanks you for your very kind words and we look forward to welcoming you back to Hanoi very soon. Best regards, Lily Pham (Ms.) - Customer Service

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Lily pada tanggal 6 Mar 2020
Dear our valued guest, I would like to personally thank you for choosing Grand Minerva Hotel & Spa for your stay in Hanoi, and taking the time to rate 10 points on Hotel.bed. Our team works very hard to deliver exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. We look forward to welcoming you back to Hanoi very soon. Best regards, Lily Pham (Ms.) - Customer Service

10/10 Sangat Bagus

Hung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Location and Staffs
Location is perfect. Staffs is friendly.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Sarah and Grand Minerva Team pada tanggal 8 Feb 2020
Dear Mr Hung, Thanks so much for your great feeback. I am will sharing great review to all our staff !

10/10 Sangat Bagus

Annie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Location in Hanoi
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Sarah Le pada tanggal 2 Feb 2020
Thank you so much Annie. Hope you have a great time in Vietnam. Looking to seeing you back Hanoi. Pls take care and enjoy your future. Best Regards, Sarah and Grand Minerva Team