Objek wisata

Ulasan untuk O'Gallery Majestic Hotel & Spa

5 out of 5
O'Gallery Majestic Hotel & Spa
38A Tran Phu, Hoan Kiem, Hanoi

Ulasan

9,6

Sempurna

Penilaian 10 - Sangat Bagus. 469 dari 561 ulasan" "
Penilaian 8 - Bagus. 74 dari 561 ulasan" "
Penilaian 6 - Cukup Baik. 12 dari 561 ulasan" "
Penilaian 4 - Buruk. 4 dari 561 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 561 ulasan" "

9,6/10

Kebersihan

9,8/10

Staf & layanan

9,2/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

Ulasan

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really
Your kidding
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 31 Mar 2020
Dear Sir/madam,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 23 Mar 2020
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Denise, Sydney

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We liked everything about this property and the staff were fantastic. The breakfast is excellent, the hotel really clean and comfortable.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 21 Mar 2020
Dear Mr. Denise, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 19 Mar 2020
Dear Mr. Robert,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

6/10 Cukup Baik

Malthe Gundelund

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Clean room but poor customerservice
The room was fine but the balcony was not a real balcony. You Could barely stand out there. The service was poor. They told us very little about the situation with corona. We booked a trip to nihn bihn because ha long Bay was Closed. We payed Extra to see a temple but it was Closed because of corona. We had to argue with the reception to get the refund. They didn’t belive us.
Menginap 5 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 18 Mar 2020
Dear Mr. Malthe Gundelund,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Tsvetelina

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional
Really lovely, stylish boutique hotel with incredible staff. Super comfy bed! Amazing and really helpful front desk! We arrived in Hanoi in not really good time, because of the Virus outbreak almost every tourist destination was closed or about to be close. The guys did everything to Help us have a nice stay. We couldn’t ask for more! Highly recommended.
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 15 Mar 2020
Dear Mr. Tsvetelina,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service.   Best regards Andy Vu

10/10 Sangat Bagus

MARTYN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super stay in Hanoi
Excellent hotel with great service. Super location near train street cafes The staff were particularly attentive and welcoming.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 15 Mar 2020
Dear Mr. MARTYN,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 Sangat Bagus

kennguyen, washington DC

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very friendly and polite staffs. extremely hospitable
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 14 Mar 2020
Dear Mr. Ken Nguyen,   Hope that message finds you all well! On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi.   Sincerely, Andy Vu

10/10 Sangat Bagus

ying kit

Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Freddy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Heel goed stadshotel
Goed hotel met vriendelijke bediening en mensen aan receptie die u altijd trachten te helpen. Goed ontbijd en klein zwembadje.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 13 Mar 2020
Dear Mr/Ms. Freddy,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The customer service was superb. I must give special mention to Hannah at reception. In a team of great staff she stood out as exceptional. Breakfast was good and staff did everything they could think of to make our stay fabulous. The welcome was especially lovely
Menginap 5 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 13 Mar 2020
Dear Sir/Madam,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly and helpful staff. Good breakfast and clean and spacious room
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 12 Mar 2020
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Personal war überaus freundlich und hat uns bei jeglichen Anliegen weiterhelfen können. Die Zimmer sind sehr stilvoll eingerichtet und sauber. Das Frühstück bietet eine große Auswahl, da ist für jeden was bei. Bei unserem nächsten Besuch werden wir auf jeden Fall wieder das Hotel auswählen.
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 11 Mar 2020
Dear Sir/madam, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 5 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 11 Mar 2020
Dear Sir/madam,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Schoon hotel , goede bedden en een vrij uitgebreid ontbijt . Personeel zeer vriendelijk beleefd en behulpzaam.
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 11 Mar 2020
Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 Sangat Bagus

kennistah, US

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
this place is a gem located near the heart of Hanoi city but away from all the loud noisy night life activities. It is a short distance to Tong Duy Tan street food areas and where the train track cafes are. Street food and bars/pubs are walking distance from the hotel . The setting of the hotel as well as interior designs of the room is elegant and very classy.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 11 Mar 2020
Dear Mr/Ms. Kennistah,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Never expect such a decent hotel. Staff is excellent professional like 5 star hotel, very warm welcome, polite, and direct me all the way to rooms. Let me feel like I am coming home, will definitely coming back and recommend to friends and relative. Breakfast and all facilities clean and tidy with such a budget price. Having a budget price but with a 5 star hotel service.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 11 Mar 2020
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us . We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi city. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 Sangat Bagus

Ilse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Great hotel, very friendly staff. Especially Sunny helped me a lot with the organization of some trips
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 9 Mar 2020
Dear Ms. Ilse,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 Sangat Bagus

Alain

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mycket bra!
Allt var tipptopp under den veckan jag bodde här. Mycket vänlig och hjälpsam personal. Mycket bra frukost. Överlag engagerat, rent och skön atmosfär. Ligger nära gamla stan och resten av Hanoi når man med Grab till mycket låg kostnad.
Menginap 6 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 8 Mar 2020
Dear Mr. Alain,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Fleur

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comme a la maison
Boutique hotel très bien situé. Chambres au calme. Personnel aux petits soins, tres attentionné. C'est vrai qu'au Vietnam, c'est la norme mais au O gallery, nous nous sommes sentis particulièrement chouchoutés. Petit déjeuner très varie et copieux
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 8 Mar 2020
Dear Sir/madam,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sensationell!!! Erwartungen übertroffen
Der Service eines 6-Sterne-Hotels für einen Drittel des Preises. Sehr schönes kleines Hotel!
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 7 Mar 2020
Dear Mr. John,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 Sangat Bagus

Andreas

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
perfect stay
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 6 Mar 2020
Dear Mr. Andreas, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
とにかくスタッフが親切だった
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Andy Vu pada tanggal 6 Mar 2020
Dear Sir/Madam,   On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future.   Best regards, Andy Vu

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 5 Mar 2020
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fühlt sich sehr Willkommen
Sehr freundlich und hilfsbereite Empfangsdame!
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 4 Mar 2020
Dear Ms. Stephanie,   Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

carole

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 4 Mar 2020
Dear Ms. Carole, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfy and lovely staff
I returned to this hotel as I had a good experience previously and the price was very competitive this time round. Pity it was only for one night, but I am sure to stay in one of the group's hotels again in the near future.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 2 Mar 2020
Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 Sangat Bagus

Philippe

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent séjour
Hotel situé dans un quartier calme et confortable. Personnel souriant et bilingue, prêt à aider. De bons services et un petit déjeuner exquis.
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 2 Mar 2020
Dear Mr. Philippe, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Caroline Greve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastisk hotel, personale og beliggenhed
Virkelig dejligt sted. Servicen og personalet var helt i top. Vil med glæde komme igen
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 2 Mar 2020
Dear Ms. Caroline Greve,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 Sangat Bagus

Benjamin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 2 Mar 2020
Dear Mr. Benjamin,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service.   Best regards Andy Vu

10/10 Sangat Bagus

Javier

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 29 Feb 2020
Dear Mr. Javier,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service.   Best regards Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel, staff friendly and gave us plenty of tips and advise on things to do. Food great
Menginap 5 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 26 Feb 2020
Dear Sir/Madam,   Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service.   Best regards Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good staffs
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 26 Feb 2020
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 25 Feb 2020
Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

10/10 Sangat Bagus

Brenda, Vancouver

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing staff that went above and beyond. They helped me arrange a walking food tour. They organized a taxi to take our luggage to another hotel when we had to check out. And they didn’t charge us. Great value. Great place.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 24 Feb 2020
Dear Ms. Brenda, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

Kwanyoung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
직원친절 최고
직원들이 너무 친절했어요.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 24 Feb 2020
Dear Mr. Kwanyoung,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

10/10 Sangat Bagus

JOOAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
choose this hotel
best hotel ever.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 24 Feb 2020
Dear Mr/Ms. JOOAN, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time. Sincerely, Andy Vu

10/10 Sangat Bagus

laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I can not speak well enough about the service at this hotel - probably the best I've had! Beautiful facility. Do yourself a favor and book a room here!
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 21 Feb 2020
Dear Ms Laura, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

Mai, 日本

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
帰りの飛行機が深夜便だったのでチェックイン後にシャワーを貸していただいたり、腹痛が酷かったので近所の薬局を案内していただいたりと本当にお世話になりました。スタッフの方々も皆親切でとても快適に過ごすことができました。またハノイに来たときは利用したいと思います。本当にありがとうございました!
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 21 Feb 2020
Dear Ms Mai, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy to know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

JOOAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
greatest hotel in hanoi ever
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 21 Feb 2020
Dear Mr Jooan, Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely. Best regards, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Charming hotel!!
This is hotel that knows how to look after their guests! For us, it ticked every box from the lovely, colonial era style of decor to the amazing service from all the team, as well as a great breakfast, amazing spa and perfect location. Here’s some detailed info to help you make your decision... - Location - it’s fairly central and if you exit the hotel and turn left then the old town is a 15 min walk, or turn right and you’ll find the new town around 15 mins too. Train street (worth a visit!) is 5 mins away and locally there are some lovely restaurants (try Old Hanoi, 5 min walk away). - The service - Just perfect, from the welcome with sit down drinks to every member of staff giving a sincere greeting. One example of the proactive service is that we had an overnight boat trip for Ha Long bay planned. Upon checkin they asked us which company we had booked with, and a day later when we enquired at reception how to get there they had already phoned the tour company, confirmed everything and arranged a taxi pick up for the exact time we needed! - Facilities - There’s a rooftop pool plus a gym with 2 treadmills, 2 bikes and a rack of weights. The spa is excellent and popular, although we got same day evening appointments twice. Prices are very reasonable (we had 2 facials, 2 massage so a total of 2 hours for 2 people for £85). - The rooms - Well appointed and modern, with a lovely bathroom. This hotel is just lovely and you won’t regret staying here :)
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 18 Feb 2020
Dear Mr/Ms. Lee, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

Jenna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
a perfect place for luxury, style
it was a wonderful stay. Enjoyed the location, helpful staff and the delicious breakfast!! Will definitely come back!
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 18 Feb 2020
Dear Ms Jenna, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service. Best regards Andy Vu Director of Sales & Marketing

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
香港人
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Andy Vu pada tanggal 15 Feb 2020
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 Sangat Bagus

Annette, Queensland Australia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel good location good breakfast beautiful rooms
Menginap 5 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 13 Feb 2020
Dear Ms Annette, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service. Best regards Andy Vu Director of Sales & Marketing

2/10 Sangat Buruk

TAKASHI

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 15 Feb 2020
Dear Mr. TAKASHI,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 Sangat Bagus

Xiao ji

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
a must try
The hotel was quite new, the room and the bathroom were bigger than expected! The staff at the reception was very helpful and kind. The breakfast had various types of food and a selection of fresh hot food from the menu. At check out we were greeted by the hotel manager who was very kind to us, and explained the new hotel story. The location was great!
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 12 Feb 2020
Dear Mr/Ms. Xiao Ji, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Best regards, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

EIICHI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
スタッフの方々の、おもてなしの気持ちが伝わってくるホテルです。
チェックインの際の対応が凄く良かったです。手続きしている間に、ハーブティーを出してくれたり、とてもおもてなしの気持ちが伝わってきました。チェックイン後も、常に、我々に気遣ってくれて、とても良い印象を持ちました。場所も、とても便利で、中心部の観光スポットには、充分徒歩で行けますし、ハノイの中心部に泊まるならば、とてもお勧めです。レストランお食事も美味しかったです。ソフトシェルクラブのハンバーガーは美味しかったです。次回は、是非、スパも利用してみたいと思います。
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 12 Feb 2020
Dear Mr Eiichi, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards, Andy Vu Director of Sales & Marketing

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
호텔 스태프의 친절함이 오래도록 남는 곳입니다. 호텔은 작지만 서비스가 다시 오도록 만드는것 같아요
Menginap 3 malam pada bulan September 2019
Tanggapan dari Andy Vu pada tanggal 11 Feb 2020
Dear Sir/Madam, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. Our hotel is designed in boutique style so the room is not too large, but is still convenient enough for customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service. Best regards, Andy Vu Director of Sales & Marketing

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Andy Vu pada tanggal 10 Feb 2020
Dear Sir/Madam, Thank you for your stay at our hotel. We would like to thank you for your great review rate. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feelings and service. Best regards, Andy Vu Director of Sales & Marketing

10/10 Sangat Bagus

ILUN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
친절하고 편안한 호텔(Kind staffs and comfortable room)
스텝들이 매우 친절하고, 각종 요청에 잘 응대해 줍니다. 또한 하노이 관광 정보도 주고, 그렙 택시 잡는 법도 물어보면 알려주는 등 여러 형태로 도와줍니다. 아침식사도 맛있고, 호텔시설도 전체적으로 깨끗하고 편안합니다. 호텔 위치도 주요 관광지 근처라서 여러모로 편리합니다. 하노이에 또 간다면 다시 선택할 듯 합니다!
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Andy Vu pada tanggal 10 Feb 2020
Dear Mr/Ms. ILUN, On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Best regards, Andy Vu Director of Sales & Marketing