K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi
Ulasan
8,6
Sangat Bagus
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 200 dari 401 ulasan" "
10 - Sangat Bagus
200
Penilaian 8 - Bagus. 143 dari 401 ulasan" "
8 - Bagus
143
Penilaian 6 - Cukup Baik. 39 dari 401 ulasan" "
6 - Cukup Baik
39
Penilaian 4 - Buruk. 12 dari 401 ulasan" "
4 - Buruk
12
Penilaian 2 - Sangat Buruk. 7 dari 401 ulasan" "
2 - Sangat Buruk
7
9,0/10
Kebersihan
9,0/10
Staf & layanan
8,8/10
Fasilitas
8,6/10
Kondisi & fasilitas properti
8,2/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Naohiro
14 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good
Naohiro
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Ly pada tanggal 22 Mar 2024
Dear Naohiro Thank you for your positive review! We look forward to welcoming you back soon. RegardsThe Hotel Management
10/10 Sangat Bagus
Sawako
14 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dear Sawado,Thank you for choosing to stay with us and for your kind review! We're thrilled that you and your family had a wonderful experience at our hotel.Your appreciation means a lot to us, and we're grateful for the opportunity to have served you and your family. Thank you for choosing our hotel, and we hope to welcome you back in the future for another exceptional experience.Warm regards,The Hotel Management
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Pankaj
Menginap 2 malam pada bulan Januari 2024
10/10 Sangat Bagus
Sreekala
26 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Sreekala
Menginap 1 malam pada bulan November 2023
10/10 Sangat Bagus
chee ming
23 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
chee ming
Menginap 1 malam pada bulan November 2023
10/10 Sangat Bagus
David
Bepergian bersama keluarga
24 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
David
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Hotel Management pada tanggal 25 Okt 2023
Dear DavidThank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional and that you enjoyed the lovely breakfast area. It was a pleasure to be a part of your son's wedding event, and we're delighted that it went brilliantly well. We look forward to welcoming you back soon!The Hotel Management
Tanggapan dari Hotel Management pada tanggal 22 Sep 2023
Dear Taeho Thank you for your review. We're glad that you are happy with your stay at Sheraton Hanoi Hotel. We can't wait to welcome you back in a near future. Regards,The Hotel Management
10/10 Sangat Bagus
Rodolfo
Bepergian bersama teman
21 Sep 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Rodolfo
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Hotel Management pada tanggal 21 Sep 2023
Dear Rodolfo Thank you for your positive feedback! We are delighted to learn that you are satisfied with your stay at Sheraton Hanoi. We look forward to serving you again in the future. The Hotel Management
10/10 Sangat Bagus
Kuang Wei
13 Sep 2023
Disukai: Staf & layanan, kondisi & fasilitas properti
Kuang Wei
Menginap 3 malam pada bulan September 2023
Tanggapan dari Hotel Management pada tanggal 21 Sep 2023
Dear Kuang Wei Thank you for the review. We are delighted to know you are happy with your stay with us. We can't wait to welcome you back in a near future. The Hotel Management
10/10 Sangat Bagus
MASAKAZU
22 Agu 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
清潔があっていいが、町が遠い
MASAKAZU
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Hotel Management pada tanggal 21 Sep 2023
Dear Masakazu Thank you for your review. We're glad that you were satisfied with the room. Event though the hotel is 20 minutes away by car from the Old Quarters but it takes only 5-10 minutes to reach popular attractions like Tran Quoc Pagoda, Quan Thanh Temple, Ho Chi Minh Mausoleum and Temple of Literature. We hope that you'll make time to visit these destinations the next time you stay with us! We look forward to welcoming you back soon. The Hotel Management.
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
June
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Giang Hoang pada tanggal 10 Mei 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Sangat Bagus
Zack
Traveler bisnis
21 Apr 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Giang Hoang pada tanggal 23 Apr 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
Tanggapan dari Giang Hoang pada tanggal 21 Apr 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
8/10 Bagus
SUREKHA
Bepergian dalam rombongan
4 Apr 2023
SUREKHA
Menginap 2 malam pada bulan April 2023
Tanggapan dari Giang Hoang pada tanggal 5 Apr 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Sangat Bagus
Jungho
20 Mar 2023
Jungho
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Giang Hoang pada tanggal 21 Mar 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
4/10 Buruk
Lisa
Traveler bisnis
17 Mar 2023
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lisa
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Giang Hoang pada tanggal 19 Mar 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
Tanggapan dari Giang Hoang pada tanggal 7 Mar 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
Everything was amazing, the team took great care of me, I could not ask for a better stay
Louisa
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Giang Hoang pada tanggal 26 Feb 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Sangat Bagus
Hyungshin
25 Jan 2023
Hyungshin
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Giang Hoang pada tanggal 30 Jan 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!Warm regards,Marketing & Communications Team
6/10 Cukup Baik
Chen Chiu
Traveler bisnis
11 Jan 2023
Disukai: Kebersihan, staf & layanan
酒店舊'早餐一般'性價比低
Chen Chiu
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Giang Hoang pada tanggal 11 Jan 2023
Dear Mr./ Ms. Chen Chiu,We appreciate you taking the time to share your experience with us at Oven D'or restaurant.We are regret to read that we did not meet your expectations. Your experience certainly does not, in any way, represent the quality of standards we strive to achieve, and indeed customarily maintain, with Sheraton Hanoi hotel.Please be assured that we fully appreciate the points you have raised.We would, once again, like to offer our sincere apology for the disappointment you have expressed and looking forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.
Tanggapan dari Giang Hoang pada tanggal 15 Des 2022
Dear yangcheolho,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
Tanggapan dari Giang Hoang pada tanggal 9 Des 2022
Dear Mr Dave,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
10/10 Sangat Bagus
Taku
14 Nov 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the room and staffs' hospitality are excellent.
next time we will be staying longer.
Taku
Menginap 1 malam pada bulan November 2022
Tanggapan dari Giang Hoang pada tanggal 14 Nov 2022
Dear Mr./Ms. Taku,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
Tanggapan dari Giang Hoang pada tanggal 12 Nov 2022
直木様シェラトン ハノイ ホテルでのご滞在を共有していただき、ありがとうございます。 私たちのサービスの期待に応えられなかったと聞いて申し訳ありません。シェラトン ハノイ ホテルでは、すべてのお客様に高品質の製品と最高のサービスを提供するため、改善を最高に目指しています。ご指摘いただきましたご指摘を真摯に受け止め、サービス向上に努めてまいりますので、何卒ご了承くださいますようお願い申し上げます。もう一度、お客さまの表明した失望を心からお詫びし、私たちのホテルに再びお迎えできることを楽しみにしています。敬具、マーケティング & コミュニケーション チーム。----Dear Mr Naoki,Thank you for taking your time to share with us your stay at Sheraton Hanoi Hotel. We are sorry to hear that our service was not up to your expectation.At Sheraton Hanoi Hotel, we are always aiming for improvements in providing high quality products and top service to all of our customers.Please be assured that we fully appreciate the points you have raised to the Reception team and we will take serious to enhance our services. We would, once again, like to offer our sincere apology for the disappointment you have expressed and look forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.
10/10 Sangat Bagus
Hajime
Traveler bisnis
9 Nov 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Giang Hoang pada tanggal 6 Nov 2022
Dear Mr./Ms. Hisako,Thank you for sharing your past experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your feedback and recommendation to the Housekeeping Team for better improvement in the upcoming times.I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Sangat Bagus
chee ming
17 Okt 2022
chee ming
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Giang Hoang pada tanggal 19 Okt 2022
Dear Mr./Ms. Chee Ming,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Sangat Bagus
David, Arcadia
Bepergian bersama teman
12 Okt 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Top level hotel in Hanoi.
David
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Giang Hoang pada tanggal 14 Okt 2022
Dear Mr. David,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team.
10/10 Sangat Bagus
Fausta
Bepergian bersama keluarga
11 Okt 2022
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great Stuff and good food and accommodation
Fausta
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari Giang Hoang pada tanggal 12 Okt 2022
Dear Mr./ Ms. Fausta, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are truly impressed to know that you had an enjoyable and memorable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Sangat Bagus
JUN
9 Okt 2022
JUN
Menginap 2 malam pada bulan Oktober 2022
8/10 Bagus
YOUNG KI
3 Sep 2022
YOUNG KI
Menginap 1 malam pada bulan September 2022
Tanggapan dari Giang Hoang pada tanggal 9 Okt 2022
Dear Mr. Young KI, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are happy to know that you had an enjoyable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
8/10 Bagus
Mandy
26 Agu 2022
Mandy
Menginap 6 malam pada bulan Agustus 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Mandy, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bagus
SHOICHI
21 Jul 2022
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
スタッフがみんな親切で誠実だった。
SHOICHI
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear SHOICHI, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bagus
Hiroko
Bepergian bersama keluarga
6 Jun 2022
Disukai: Staf & layanan
空港から比較的近い。スタッフはフレンドリー且つ丁寧で、好感が持てます。
Hiroko
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Hiroko, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Sangat Bagus
T
30 Mei 2022
T
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear T, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Laurence, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Sangat Bagus
Dan
23 Apr 2022
Dan
Menginap 5 malam pada bulan April 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Dan, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Thomas, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bagus
HIROSHI
16 Apr 2022
HIROSHI
Menginap 2 malam pada bulan April 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear Hiroshi, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Traveler terverifikasi
Menginap 3 malam pada bulan Maret 2022
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Tanggapan dari Sheraton Hanoi Hotel pada tanggal 30 Agu 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
Tanggapan dari Sheraton Hanoi Team pada tanggal 20 Jul 2020
Dear Mr. Nam, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours.
10/10 Sangat Bagus
HOSOKAWA, 大阪市、日本
Bepergian dalam rombongan, Traveler bisnis
9 Mar 2020
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Sheraton Hanoi Team pada tanggal 9 Mar 2020
Dear Hosokawa, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours.