Kolam renang outdoor

Ulasan untuk The Ann Hanoi Hotel & Spa

4 out of 5
The Ann Hanoi Hotel & Spa
38A Hang Chuoi, Hai Ba Trung Dist, Hanoi

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 128 dari 228 ulasan" "
Penilaian 8 - Bagus. 85 dari 228 ulasan" "
Penilaian 6 - Cukup Baik. 12 dari 228 ulasan" "
Penilaian 4 - Buruk. 3 dari 228 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 228 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Long

Menginap 1 malam pada bulan April 2024
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 15 Apr 2024
Dear Mr. Long, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Roman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 10 Apr 2024
Dear Mr. Roman,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future.

10/10 Sangat Bagus

Riyani

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was great and the hotel was lovely. All the staff were fantastic and made our stay so memorable. Thank you ❤️
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 26 Mar 2024
Dear Ms. Riyani,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. Your aprreciation on the service provided by our colleagues is truly heart-warming and it will be definitely be shared with our whole team.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.Safe travel until then!The Ann Hanoi Hotel & Spa team,

6/10 Cukup Baik

Kevin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding staffing, professional and friendly but it took them more than 40 min to give us the clean towels that we requested. We booked an extra night, previous nights were with the Gate1 tour, and they wouldn't give us the breakfast buffer that we had with Gate 1. We could have booked at another hotel in the Old Qtr that was cheaper ($15 USD) and has better reviews. BTW, the breakfast buffer has fewer selections compared with other hotels that we stayed and the food quality was just average. I gave 3.5 stars mainly due to the outstanding staffing.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 15 Feb 2024
Dear Mr. Kevin,Thank you for choosing The Ann Hanoi for your recent visit to Hanoi and for taking the time to share this precious review.We deeply apologize that you had to wait long to received the requested clean towels and we will work internally with our team to ensure up-to-standard service quality.Regarding this booking of yours, you booked for a room-only reservation, thus daily breakfast buffet is not included.Your comments on our selections and quality of our breakfast buffet are well acknowledged and will be discussed with our management team to ensured that we can deliver better to our beloved guests.Once again, we are wholeheartedly regretful that our service did not meet your expectation. We, the team of The Ann Hanoi who always strive for excellent service delivery, solemly acknowleded our shortcomings and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team,

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy cómodo el hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 23 Jan 2024
Dear Ms. Maria,We thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.We always strive for excellent service delivery and hope to have another chance to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

6/10 Cukup Baik

Oscar

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Bra hotell men inte optimalt läge i stan.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel management pada tanggal 9 Jan 2024
Dear Mr. Oscar,Warmest greetings from The Ann Hanoi Hotel & Spa!Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share your comments with us. We are delighted to learn that you had a great experience with us. Yet we are sorry that we did not meet your expectation regarding our location. We understand that we may not be preferable to some in the Old Quarter but we pose it as a strong point to be distant from the noisy, crowded streets.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

8/10 Bagus

CHIENBANG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 2 Jan 2024
Dear Mr. Chienbang,We thank you for choosing The Ann Hanoi for your recent trip to Hanoi and for taking the time to share your feedback with us.We are delighted to hear that you are satisfied with your stay. We always strive for excellent service delivery and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
初めてのベトナム1人旅で4泊利用しました。 ハノイ市街からは少し離れてますが、 交通量が少なく静か、目の前にコンビニ有り、 広くて清潔な部屋に、バズタブ付きの風呂と、 大満足の宿でした。 宿の隣りにあるカフェとフォー屋さんも、 安くて美味しく、毎日利用したくなります。 次回のハノイ滞在でも利用します。
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 30 Des 2023
Dear Valued guest,Thank you for choosing The Ann Hanoi for your current visit to Hanoi and for taking the time to share these wonderful comments with us.We are delighted to learn that you had a great experience staying with us. We always strive for excellent service delivery and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

10/10 Sangat Bagus

Colman

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 20 Des 2023
Dear Mr. Colman, Thank you for choosing us for our stay! We are delighted to know that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Wish you all the best,The Ann Hanoi Hotel & Spa team.

8/10 Bagus

Sally

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari The Ann Hanoi Hotel & Spa team pada tanggal 19 Des 2023
Dear Ms. Sally,We are delighted to hear that you are satisfied with your stay at The Ann.Our team always strives for exceptional guest experience and we hope that we hope to have another opportunity to serve you in the near future.Best regards,The Ann Hanoi Hotel & Spa.

10/10 Sangat Bagus

Peter, New Canaan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value for money with a very nice spa. Extremely helpful and attentive service.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 6 Des 2023
Dear Mr. Peter Bro, Thank you for choosing us for our stay!We are delighted to know that you are satisfied with our service. Looking forward to welcoming you back in the near future. Wish you all the best,The Ann Hanoi Hotel & Spa team.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We definitely recommend the Ann Hanoi
Our room was very nice. The staff very friendly and helpful during checkin, dining and checkout. Professional and curteous throughout our stay. Convenient location for sightseeing.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Ann Hanoi pada tanggal 1 Nov 2023
Dear Mr. Michael, Thank you for your very generous comment regarding your recent stay with us. We are happy to hear that you are satisfied with our service and do hope to have chance to welcome you back in the near furture.Best regards,

8/10 Bagus

Caroline

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
First I want to say that it’s a really nice hotel to stay at. It’s beautiful and spacious. The staff is also nice. BUT I don have to say that they are currently doing some renovations and it’s VERY loud. They even start at 8h45 am this morning. Renovation can be inevitable but they should tell us upon arrival. Not even a comment about it. Plus we had the room at the 10th floor as they do the construction at floor 11.. For compensation, they could offer a happy hour or discount at the restaurant.. nope. Nothing. They even make me pay my btl of water as I was checking out en mention that with all the trouble it would have been a minimum. Hopefully it will be finish soon cause otherwise I really like the hotel and I recommend it. Maybe just ask to be put on a lower floor or ask when they are working / or if it’s finish
Menginap 2 malam pada bulan September 2023
Tanggapan dari The Ann Hanoi pada tanggal 15 Sep 2023
Dear Ms. Carreau,Thank you for your precious comment regarding the recent stay with us. Please be rest assure that the maintenance is temporal and will end soon. This maintenance is necessary with our expect to bring valued guests with better services. Once again, thank you for your support us so far and please accept our most sincere apology for any inconvenience caused. We look forward to welcoming you back in the near future. Best regards,

10/10 Sangat Bagus

Debra

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel undergoing some renovations Safe and clean. Nice staff.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari The Ann Hanoi pada tanggal 8 Sep 2023
Dear Ms. Debra,Thank you for choosing us for your stay. We are glad that you are satisfied with our services and staff and look forward to welcoming you back int he near futher. Many thanks and best regards,

10/10 Sangat Bagus

Hiroshi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
予定の変更があり1日早いチェックアウトになりましたが迅速に対応して頂きました。 スケジュールの変更で慌てたので部屋に忘れ物をしたのですが、スタッフの方がきちんとチェックして見つけてくれました。助かりました。
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Trang Dang pada tanggal 21 Mei 2023
Dear Mr. Hiroshi, Thank you for choosing us for your stay. We are pleased that our services have met your expectation. and are looking forward to welcoming you back in the near future.Best regards

10/10 Sangat Bagus

LAURIE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Trang Dang pada tanggal 23 Mar 2023
Dear Valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Many thanks & Best regards,

10/10 Sangat Bagus

Jon, Woodside

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Mai

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice area.
Tanggapan dari The Ann Hanoi pada tanggal 27 Des 2022
Dear Ms. Mai,Thank you for choosing us for your stay and for taking time to give us a precious comment. We look forward to welcoming you back in the near future.

8/10 Bagus

Ramachandran, Porter Ranch

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2022

8/10 Bagus

YU JIN

Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Trang Dang pada tanggal 29 Jul 2022
Dear Ms. Yu Jin, Thank you for choosing us for your stay. We highly appreciate your feedback to improve our service day by day. We hope to have you back in not too far furture. Best regards,

6/10 Cukup Baik

DAE GEUN

Tidak Disukai: Kenyamanan kamar
There was no heating so it was very cold
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Trang Dang|E-commerce Executive pada tanggal 28 Feb 2022
Dear Mr. Dae Geun, Thank you for choosing us for your stay. As we have checked with our Engineering, the heating mode of Air-conditioner is still on during your stay period. There maybe some technical issue with your room. In this case, we always recommend guests to dial "0" to our 24/7 front desk for prompt assistance. We hope to have other oppotunity to welcome you in not to far future. Once again, thank you for taking your time to review us. We highly appreciate your contributive comments. Best regards,

8/10 Bagus

Victoria, Saigon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was fine, clean, simple, only 2 dishes on room service due to Covid. A good business style hotel. The pool area had a terrible view and was a little neglected but the gym looked good. For some reason when I was there, every time I was in reception (including check in and check out) there were probably 20 screaming kids playing there.
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Thu Pham (Ms) - Reservation Managers pada tanggal 20 Jul 2020
Dear Ms Victoria, Thank you so much for your support to The Ann Hanoi! We highly appreciate your feedback and well noted the shortcoming to improve. We do hope to have a chance to serve you better in the future. Have a nice week ahead!

10/10 Sangat Bagus

Kappei

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
快適なホテル
全ての面で大変快適でした。
Menginap 6 malam pada bulan Maret 2020
Tanggapan dari Dang Thuy Trang (Ms.) | E-commerce Executive pada tanggal 13 Mar 2020
Dear Mr. Kappei, Thank you so much for your great feedback. We're all very happy to know that you have had an enjoyable stay with us. Looking forward to welcoming you back in the near future. Wish you all the best,

10/10 Sangat Bagus

Tupac

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Dang Thuy Trang (Ms.) pada tanggal 13 Feb 2020
Dear Sir/Madame, Thank you so much for your nice review about our hotel. We're really glad to know that you have had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi in the near future.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
ハノイ滞在のたびに利用してますが、コスパが最高なホテルです。観光には不向きですが、ビジネス滞在には適していると思います。
Menginap 5 malam pada bulan Februari 2020
Tanggapan dari Dang Thuy Trang (Ms.) pada tanggal 11 Feb 2020
Dear Valued guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you on your next trip. Best regards,

10/10 Sangat Bagus

Minahil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good service, comfortable accommodation and really helpful management. Totally loved my experience. Location of the hotel is also good, since many major locations are mins away.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Thu Pham (Ms) - Reservation Dept. pada tanggal 4 Jan 2020
Dear Sir/Madame, Thank you so much for your nice review about our hotel. We're really glad to know that you have had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi in the near future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Thu Pham (Ms) - Reservation Dept. pada tanggal 23 Des 2019
Dear Sir/Madame, We highly appreciate your nice review with thanks. Looking forward to welcoming you back to The Ann Hanoi soon. Best regards,

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
まずまず
コストパフォーマンスは高いかな?朝食はイマイチでした。
Menginap 2 malam pada bulan November 2019
Tanggapan dari Thu Pham (Ms) - Reservation Dept. pada tanggal 4 Des 2019
Dear Sir/Madame, We highly appreciate your feedback, and noted to improve our service day by day. Should you need any further assistance, please feel free to contact tus. Thank you and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
清潔でとてもよかったです
Menginap 2 malam pada bulan November 2019
Tanggapan dari Thu Pham (Ms) - Reservation Dept. pada tanggal 22 Nov 2019
Dear Sir/Madame, Thank you so much for your nice feedback. Have a nice day and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 4 Nov 2019
Dear Sir/Madame, We highly appreciate your nice review. Should you need any further assistance, please feel free to contact us at any time. Thank you and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Kuntokeskus ja uima-allas olivat mukava lisä kivalle hotellille. Sijainti oli hyvä ja huoneet hiljaisia
Menginap 5 malam pada bulan Oktober 2019
Tanggapan dari Thu Pham (Ms) pada tanggal 28 Okt 2019
Dear Sir/Madame, Thank you for choosing The Ann Hanoi! We highly appreciate your feedback with much thanks. Looking forward to welcoming you back soon. Best regards,

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Thu Pham (Ms) pada tanggal 26 Okt 2019
Dear Sir/Madame, We highly appreciate your feedback with much thanks. Looking forward to welcoming you back to The Ann Hanoi soon! Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Couldn't fault the property, very clean, great facilities , nice hotel.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 7 Okt 2019
Dear Sir/Madame, Thank you so much for choosing The Ann Hanoi for your recent stay! We highly appreciated your nice feed back. Looking forward to welcoming you back to our hotel in the near future.

10/10 Sangat Bagus

yasuO, 東京

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
8月に家族旅行で宿泊しました。ホアンキエム湖から少し距離ありますが、目の前にサークルKもあり、とても便利でした。スタッフがとても親切でタクシーとのトラブルもスタッフが間に入ってくれて無事解決しました(ぼったくりといっても500円位でしたが^^;)。日本語がしゃべれるスタッフが数人いますのでとても安心です。毎日プールとジムを利用させてもらいました。またハノイに来る時はここを使いたいと思います。
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 29 Agu 2019
Dear Mr. Yasuo, We highly appreciate your kind feedback with so much thanks. Looking forward to welcoming you back to The Ann Hanoi soon. Have a nice day and best regards,

6/10 Cukup Baik

O

Traveler bisnis
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
コーヒーなどの追加がなかった
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 19 Agu 2019
Dear Sir/Madam, Thank you very much for your feedback about our service. Could you please share more information for our further investigation for improvement? We look forward to hearing from you. Best regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 13 Agu 2019
Dear Sir/Madam, We highly appreciate your feedback and look forward to welcoming you back to The Ann Hanoi soon! Thank you and best regards,

10/10 Sangat Bagus

Latte

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
最高でした。ありがとうございます。
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 13 Agu 2019
Dear Sir/Madam, We highly appreciated your feedback and look forward to welcoming you back to our hotel soon! Thank you and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
4박 숙박 후기
이 곳에서 4박 묵었습니다. 첫째날은 밤비행기라 늦게 도착했는데 24시간 프론트라 편하게 체크인할 수 있었습니다. 방과 시설 모두 쾌적했고 에어컨과 온수 모두 잘 나왔습니다. 옥상에는 사우나와 헬스장 수영장이 있었지만 사우나 내 스파시설은 어떻게 이용하는지 몰라 이용하지 않았습니다. 수영장은 그리 크지 않으며 베드도 2개만 있었습니다. 수심은 꽤 깊은 편(1.4m)이었지만 나름의 야경을 볼 수 있어서 좋았습니다. 위치는 구시가지에서 다소 떨어진 곳이지만 구시가지나 맥주거리 주변은 상당히 시끄러웠기 때문에 차라리 그게 나은 선택이었다고 생각이 들었습니다. 그렇다고 접근성이 떨어지는 것도 아니었습니다. 호텔 주변에 오바마 분짜도 있고 택시도 쉽게 잡을 수 있었습니다. 택시는 꼭 Grab을 다운받아 사용하시길 추천드립니다. 그리고 호텔 바로 앞에 편의점이 있어서 아주 좋았습니다. 직원들 모두가 친절하며 도움을 주려고 노력합니다. 흡연은 흡연 객실이 따로 있는 것 같았고 금연 객실에서는 층에 있는 테라스에 나가서 흡연을 할 수 있는 것 같았습니다.
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 5 Agu 2019
Dear valued guest, Thank you so much for your kind review. We highly appreciate your feedback and look forward to welcoming you back to The Ann Hanoi soon. Have a nice day and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 22 Jul 2019
Dear valued customer, Thank you for choosing our hotel! We are very to know that you have enjoyed your stay with us and look forward to welcoming you back soon. Have a nice day and best regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 19 Jul 2019
Dear valued customer, We're very happy to know that you have enjoyed your recent stay at our hotel. Thank you so much for your kind review and look forward to welcoming you back to The Ann Hanoi soon! Best regards,

10/10 Sangat Bagus

Jorge, California

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was actually quite happy with our stay at the Ann Hanoi. This place felt fancy and the staff was extremely nice. They allowed me to break big bills (Vietnamese dong) just about every morning so I had easy walking around money. The bar was small but the staff their was accommodating and the drinks were quite good. Only two complaints I had were that the bed was a little too firm for my liking (but that’s just preference). The other was the breakfast. It was quite expensive for Vietnam standards at about $15 USD and it wasn’t very good. The breakfast buffet opened at 630am so it did make it very convenient to eat there prior to starting a tour or heading out for a long day. Just wish some of the options were as good as the food just outside the doors. My overall opinion, I’d definitely stay here again, I may just pass on the breakfast. Overall still, 5/5. The food at the bar was pretty good. It was just breakfast that I didn’t care for. Just lacked a little flavor and variety.
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Thu Pham - Reservation Manager pada tanggal 15 Jul 2019
Dear Mr. Jorge, Thank you so much for sharing us your nice and constructive comment. We noted all the points that you mentioned to improve our service day by day. Looking forward to welcoming you back to The Ann Hanoi soon! Have a nice day and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
직원분들이 진짜 친절하세요 ㅎㅎㅎ 깨끗하구 좋아요 에어컨이 좀 약하긴해도 가성비 최고예요!
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Many thanks and best regards, Bui Van Anh (Ms.) | pada tanggal 5 Jul 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 29 Jun 2019
Dear Sir/Madame, Thank you so much for your kind review about our hotel! We always try our best to maintain our service and look forward to welcoming you back to The Ann Hanoi soon!

10/10 Sangat Bagus

Valley, Sydney

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great and Affordable Hotel. Approx $3 AUD for a Taxi to Old Quarter. (2km away) Staff are very helpful and speak good English. Can not fault this hotel, except for the Breakfast Buffet, not the best, but plenty of places to eat around the hotel.
Menginap 7 malam pada bulan Juni 2019
Tanggapan dari Bui Van Anh (Ms.) | Ecommerce Sales Executive pada tanggal 17 Jun 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer. Many thanks and best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staffs are very helpful and friendly , clean room , good facilities , near with shopping area .Overall very good
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Bui Van Anh (Ms.) | Ecommerce Sales Executive pada tanggal 21 Mei 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas
quite neighborhood, convenient store right across the road.
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Many thanks and best regards, Bui Van Anh (Ms.) | pada tanggal 20 Mei 2019
Thank you for sharing the wonderful review about your last visit to The Ann Hanoi. All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Thank you and we shall look forward to creating another experience on your future visit.

8/10 Bagus

Young Mi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Mei 2019
Tanggapan dari Bui Van Anh (Ms.) | Ecommerce Sales Executive pada tanggal 20 Mei 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Sangat Bagus

Chloë

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were so friendly and they made sure that we had everything we needed. The room was so clean and spacious and we loved how light the room felt with the glass walls in the bathroom. The only downside was that there were only 4 sunloungers around the poolside so one couple had to give the pool a miss
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Bui Van Anh (Ms.) | Ecommerce Sales Executive pada tanggal 20 Mei 2019
Dear Mr/Ms Chloe, Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good price to be able to get a little bit of luxury in Hanoi!
Menginap 1 malam pada bulan April 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 4 Mei 2019
Dear Sir/Madame, We highly appreciated your feedback with much thanks Looking forward to welcoming you back to The Ann Hanoi soon. Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely, clean rooms. Reception and door staff are very helpful and friendly. It is a little bit out of the centre (which was nice for us to be out of the real hustle bustle!) and will take about 25-50 minutes to walk to the main attractions, but you can get a taxi for around 60,000 dong. The pool was lovely when it got really hot and humid in the afternoons.
Menginap 4 malam pada bulan April 2019
Tanggapan dari Thu Pham (Ms) - Reservation Manager pada tanggal 30 Apr 2019
Dear Sir/Madame, Thank you so much for your nice feedback! We're really happy to know that you've had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi soon. Kind regards,