Hotel Sonesta Hotel di Heaker

"The staff was"

"Rooms súper clean but the outside of the property leave at lot to be desired"

"The first thing that greeted us through the lobby doors was a giant cockroach that scared my young daughters. The rooms were standard and okay. But upkeep and maintenance has not been maintained. The lid of the ice bucket was broken, corner wall protector was falling off the wall. The mirror of our room was dirty and chipped on the edges. The worst was that the toilet would flush, but not drain properly. As for the pool, it had a lot of dead bugs and tree parts and leaves. The ground around the...

"It was amazing"

"Great, however, the staff had not replenished the breakfast items at all. We arrived well on time for breakfast. There was barely anything. Some lady who also arrived with us, requested for the food to be replenished, but the staff didn't seem to care. Finally, after several people complained, they brought a few slices of bread and re-filled the milk. This was the worst breakfast experience."

"They gave "