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Ulasan untuk The Watermill Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Watermill Hotel, Sure Hotel Collection by Best Western
London Road, Bourne End, Hemel Hempstead, England

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 34 dari 237 ulasan" "
Penilaian 8 - Bagus. 78 dari 237 ulasan" "
Penilaian 6 - Cukup Baik. 64 dari 237 ulasan" "
Penilaian 4 - Buruk. 34 dari 237 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 237 ulasan" "

7,4/10

Kebersihan

7,0/10

Staf & layanan

6,8/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
Menginap 3 malam pada bulan Februari 2020

2/10 Sangat Buruk

A

Traveler bisnis
Tidak Disukai: Staf & layanan
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari . pada tanggal 21 Feb 2020
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of structure refurbishments and would like to assure you that we are further training our staff in order to provide you with the service and warm welcome that you deserve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari . pada tanggal 21 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Sangat Bagus

Kenneth, Orlando, Florida

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari . pada tanggal 21 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Thomas

Traveler bisnis
Disukai: Staf & layanan
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2019

8/10 Bagus

Malcolm

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good comfortable quite hotel
Menginap 1 malam pada bulan Oktober 2019

2/10 Sangat Buruk

Doug

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
Menginap 1 malam pada bulan Oktober 2019

6/10 Cukup Baik

Sarah

Menginap 1 malam pada bulan September 2019

4/10 Buruk

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
Menginap 2 malam pada bulan September 2019
Tanggapan dari Alisha pada tanggal 17 Okt 2019
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards,

8/10 Bagus

Marcus

Disukai: Kebersihan, kenyamanan kamar
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
Menginap 3 malam pada bulan September 2019

8/10 Bagus

Melissa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Alisha pada tanggal 17 Okt 2019
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

4/10 Buruk

Andrew

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
Menginap 1 malam pada bulan September 2019
Tanggapan dari The Watermill Hotel pada tanggal 29 Sep 2019
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955. Kind Regards, Alisha

10/10 Sangat Bagus

Julia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019
Tanggapan dari Alisha pada tanggal 17 Okt 2019
Dear Julia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

10/10 Sangat Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Alisha pada tanggal 23 Agu 2019
Dear Paul, Thank you for taking time to review our property.Your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 Buruk

N, London

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken
Menginap 1 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Alisha pada tanggal 8 Agu 2019
Hi, Thank you for taking time to review to review our property,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari The Watermill Hotel pada tanggal 8 Agu 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Thank you once again. Kind Regards,

2/10 Sangat Buruk

Christine

Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Matt

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A good all-rounder
The stay itself was great, the shower was grotty and didn’t drain away properly, but other than that top show.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari The Watermill Hotel pada tanggal 8 Agu 2019
Dear Matt, Thank you for taking time to review our property,your feedback is very important to us.we hope you will come back and see us again soon. Kind Regards,

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan
Restauarant never open when it is food cold can’t eat it managers customer service needs reviewing
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 9 Agu 2019
Hi, Thank you for your feedback.We would like apologise for the inconvenience caused and we do hope that you will back to see us again soon,so that we can get another chance to provide you with a comfortable stay with us.Thank you once again for your review. Kind Regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 9 Agu 2019
Hi, Thank you for taking time to review our property ,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful setting - bitcdated but very clean & comfortable
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 8 Agu 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 8 Agu 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back ad see again soon. Kind Regards,

4/10 Buruk

Steven

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 9 Agu 2019
Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Kind Regards,

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Room was large but the bed had seen better days and the pressure in the shower was pathetic.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari The Watermill Hotel pada tanggal 9 Agu 2019
Hi, Thank you for your feedback we really do appreciate it.We would would like to assure you that we are currently in the process of structure refurbishments and we do hope that you will come back and see us again soon. Kind Regards,

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The lovely thing about this hotel is the location, with the river running under the main hotel and the watermill itself. Unfortunately the whole place is very tired and needs a complete refurb. We couldn't use the shower as the head was completely filthy. The evening dinner was okay, but the full English breakfast was pretty cold!
Menginap 1 malam pada bulan Mei 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Mattress was very soft and was difficult to get good nights sleep
Menginap 1 malam pada bulan Mei 2019

6/10 Cukup Baik

Paul

Disukai: Kebersihan, kenyamanan kamar
Average hotel at best.
Menginap 2 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Beds are a small double and not as comfortable as the other nearby hotel but it is a convenient location with plenty of parking and it’s in the middle of the village.
Menginap 1 malam pada bulan April 2019

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It’s lovely to see the TLC the hotel needs taking place. This work didn’t impact on this lovely cosy hotel. Wonderfully warm and clean.
Menginap 1 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2019

8/10 Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A very nice stay.
Great room for the price. Only thing I would say is the mattress wasn’t firm enough and dipped in the middle.
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Watermill Hotel pada tanggal 30 Apr 2019
Thank you for your visit and thank you for letting us know, we apologise for any inconvenience. We hope that you will visit us again. Kind Regards Watermill Hotel Team

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Maret 2019

8/10 Bagus

Rob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recent stay and suggestion
May I suggest that you sign up to Defense Discount Card scheme and also, Blue Light Card scheme. These are the official government endorsed discount schemes for armed services and emergency service worker. Paramedics and soldiers like me, who work for the NHS, don’t earn a huge sum so the comfort of nice hotels like yours is often denied us due to cost. Thank you for a very pleasant 2 nights during my somewhat unpleasant 3 NHS shifts.
Menginap 2 malam pada bulan Maret 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 4 malam pada bulan Maret 2019

10/10 Sangat Bagus

WILLIAM

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
SUPER PLACE
LOVELY PLACE TO STAY VERY CLEAN AND COMFORTABLE
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Watermill Hotel pada tanggal 30 Apr 2019
Thank You for your visit, we are glad that you enjoy your stay at our hotel. Waiting for your next visit. Kind Regards Watermill Hotel Team

4/10 Buruk

Julie

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2019

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Review
Very good
Menginap 1 malam pada bulan Januari 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent location for business in the West Herts area
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Ioli Mazgaltzidou- Guest Service Executive pada tanggal 31 Jan 2019
Thank you for taking the time to review our property. We are very glad to hear that our location best matched your needs and we look forward to welcoming you back in the near future.

10/10 Sangat Bagus

Akber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2019

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan
Birthday Trip 2018
We only stayed one night, so it’s difficult to assess the hotel properly. The room itself was very comfortable, but the bed sagged slightly.
Menginap 1 malam pada bulan Desember 2018

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2018

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel was in need of a good cleaning. The rooms should have been cleaner.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Ioli Mazgaltzidou- Guest Service Executive pada tanggal 20 Des 2018
Thank you very much for taking the time to review our property. Your feedback is important to us and we will be using it to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team we would like to apologise for your recent experience with us, we have forwarded your feedback to the housekeeping team and we will ensure that we provide the highest standards of cleanliness in our hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards

6/10 Cukup Baik

Valerie L

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
It was ok but it was marred by a Wedding Party with very antisocial guests ! Noise and language terrible . It did not stop until 5.30 am . Reception called in-house Security but should have called the police . If Nest Western are providing Wedding Srvivr they must have recourse to dealing more effectively with truly awful anti social behaviour.
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari Ioli Mazgaltzidou- Guest Service Executive pada tanggal 17 Des 2018
Dear Valerie, Thank you so much for taking the time to review our property. We are very sorry to hear that you did not have a comfortable stay with us and we would like to assure you that our staff is doing the best possible to ensure a pleasant stay for all of our guests. On this occasion, we would like apologise for the inconvenience caused and we do hope that you will come back and give us another chance to provide you with a superior experience. Regards