Search Hotels in Heritage Woods, Hilton Head Island

"Every thing from the friendly and informative front staff to the perfect room with a balcony, our stay was 5 star!!"

"Be prepared to save some bucks and deal with a musty room care of the musty curtains part of which may or may not be partly off the track. You might also only have one working elevator accompanied by waits of anywhere from a a minute to who knows. Be sure to wear slippers in the room if you don’t want black feet soles in bed. If the sink or tub aren’t draining they may or may not be able to fix it. Otherwise, the bed is comfy, though possibly squeaky, and the sheets are lovely. Enjoy. "

"I stayed at the Hyatt in Savannah during a quick overnight stop while traveling to Florida. This was a last-minute booking with a late check-in around 9:00 PM after a long day on the road. My main concern was being charged the destination fee despite arriving after most amenities were already closed. The fee includes things like happy hour participation and a welcome drink, but by the time I arrived those options were no longer available. I’m not opposed to the fee itself — the offerings actually seem like they would be great — but it was disappointing to be charged for perks that were not accessible due to the late arrival. Unfortunately, my room also had a very strong odor of urine near the bed area. It was quite unpleasant. I did ask if a room change was possible, but I was told the hotel was full and none were available. On a positive note, the staff throughout the hotel were incredibly kind and welcoming. The front desk team was polite and professional even when addressing my concerns. I also had breakfast before leaving the next morning, and the restaurant staff who opened at 6:30 AM were wonderful — very warm, attentive, and a great start to the morning before getting back on the road. Overall, the customer service from the staff was excellent, but the room condition and the destination fee situation made the stay less comfortable than expected."

"We were extremely disappointed in the check-in experience. We arrived at 2:00 and we were told our room would be available in about an hour. Three hours later, our room was ready, but then it took another hour before they would inspect it. I had to complain 2 more times before a nice staff member, Madison, finally got it done, and we finally got in our room after 6:00, which is unacceptable. "

"Good"

"Initial check in by unfriendly front desk receptionist .Valet brought out the wrong car. Everything else was very good. Bartender was terrific!"

"Ocean view was good. I thought it was going to be a bigger balcony. There was no laundry service."

"Charming hotel. Great valet service, and breakfast was very good! "

"Friendly staff, and comfortable stay. Menu and restaurants a bit challenging to navigate as they did not align with in room on screen menus offered. Pool was busy and filled with kids so maybe not a good fit if trying to avoid that atmosphere. 15-20% gratuity added to everything and $40/day resort fee which basically covered WiFi and pool towel. Everything else was an additional charge. "