Hinckley hotel guide. Marriott Hotels & Resorts hotel in Hinckley, Cleveland

"Sheila was suppose to be a manager; but couldn't do anything. Useless. Another lady before us was yelling at her about roaches in her room & Shelia just stood there. And the Spanish girl who checked us in was soooo hard to understand also. The room was great (cept the dirty towels in the closet left from previous guests) OH & the fire alarms in the hallway going off, SO LOUD.. once at 8:40p & another at 12:30 midnight (got it all recorded) had to go sit in our cold cars till the building was clear by the FD. The FD said they come out to this hotel a lot due to guests smoking in their rooms. We went to complain & the dude at the front desk said to speak with Sheila or Brooke, & when coming into contact with Sheila, she sounded as dumb as she looked, saying sometimes guest spray body mist & that could’ve set it off, like WHAT?! & how could a manager not hear about the FD coming out to their hotel?? So now I have to call Brooke & hopefully we can get a discount or something, cause even though the staff sucked, the room & location was ideal. Just very upsetting to be woken up TWICE in the middle of the night cause this hotel can’t get their stuff together. & having very poor front desk staff to deal with doesn’t help either. And seriously, label yalls rooms/buildings better!! Had us circling twice to find our suite. Overall we will never stay here here"

"Perfect location!"

"The air conditioning doesn’t seem to be working properly. Although the heating is on, the room is very cold."

"yes"

"Good"

"very clean. very nice staff"

"As a housekeeper myself, this place was dirty. I had to clean my own room. It was rose petals in my room under the room in the couch bed. Sauce on the wall. Hallways dirty, rails in the elevator came off when my mom held it. Dog poop in the hallway. It was terrible. The staff was good tho. I told them to hire me and I’ll show them how to detail clean and more."

"Perfect location, spacious"

"This was the most lovely hotel I've ever stayed at. Loved those 1920's vibes. The bee's knees. The cat's meow. Etc. I could've lived in my room forever. They keep everything clean, friendly and safe. AND it was the most quiet hotel! Absolutely loved that too. I enjoyed some of the fun extras in the room. Would definitely stay again. 10/10 highly recommend."