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Ulasan untuk WoodSpring Suites Holland - Grand Rapids

2.5 out of 5
WoodSpring Suites Holland - Grand Rapids
2630 Van Ommen Drive, Holland, MI

Ulasan

5,6
Penilaian 10 - Sangat Bagus. 33 dari 275 ulasan" "
Penilaian 8 - Bagus. 56 dari 275 ulasan" "
Penilaian 6 - Cukup Baik. 57 dari 275 ulasan" "
Penilaian 4 - Buruk. 56 dari 275 ulasan" "
Penilaian 2 - Sangat Buruk. 73 dari 275 ulasan" "

6,2/10

Kebersihan

6,4/10

Staf & layanan

5,2/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

5,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Savang

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Its smell and the furniture are rusty and old. There were old sock on the smoke detectors. Overall it was not a good experience for my 3 year old autism child.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lynn pada tanggal 22 Apr 2024
We hear you and apologize for your experience.Thank you for letting us know. We will learn from your review.

2/10 Sangat Buruk

Daniel

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Checked in to the hotel the outside looked great. Got to my room it was dirty it had stains on the floor and wall and had a smell. Turned the TV on didn’t work. Went downstairs to let them know said they had no maintenance on site at the time and will be fixed. Stayed 7 days and ended up buying a TV they never fixed it. Second day the toilet started leaking. They fixed it but wanted a different room but was fully booked. The only reason for staying was I was in the area for 7 days and the price was manageable. The maintenance man stands outside smokes and sells weed all day while living at the hotel. You get no help from staff. This place is a joke.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Lynn pada tanggal 28 Feb 2024
We do apologize for your experience. We were sold out and not able to move you and unfortunately our TV's are on back order. We are glad the staff was able to fix your toilet. Our rooms are being updated with new flooring and we hope you give us another try in the future.

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They went above and beyond
Tanggapan dari Lynn pada tanggal 20 Feb 2024
Thank you for staying with us! We appreciate you!

2/10 Sangat Buruk

Mirza

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Lynn pada tanggal 28 Mar 2024
We apologize we did not meet your expectations.

10/10 Sangat Bagus

Roy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place to stay quiet always clean
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lynn pada tanggal 7 Feb 2024
Thank you for letting us know about your stay! We appreciate you!

2/10 Sangat Buruk

Joshua

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible
Terrible. Elevator out of order. Non smoking room smelled like smoke. We couldn’t deal with it and had to leave. Then the GM said he wouldn’t refund the room despite our complaints.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lynn pada tanggal 6 Feb 2024
We do apologize we did not meet your expectations.

10/10 Sangat Bagus

Roy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was really good asking for help and they were there right on the spot stayed there twice and I'll do it again the kitchens are really clean
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lynn pada tanggal 30 Jan 2024
We appreciate you! Thank you for letting us know about your stay!

6/10 Cukup Baik

Melissa

Bepergian dalam rombongan
Disukai: Fasilitas
I stayed here for two weeks and they never dixed the tub other than that it was fine
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lynn pada tanggal 22 Jan 2024
Thank you for letting us know about your stay. We appreciate you.

4/10 Buruk

Melissa

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Couldn't relax in the tub. People in the room above me was being loud and i Couldn't hardly sleep for work.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lynn pada tanggal 21 Jan 2024
We do apologize we did not meet your needs. Thank you for giving us a try.

8/10 Bagus

Melissa

Bepergian dalam rombongan
Disukai: Staf & layanan
Be cleaner
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lynn pada tanggal 15 Jan 2024
Thank you for staying with us. We appreciate you!

8/10 Bagus

Melissa

Bepergian dalam rombongan
It needs to be cleaned better
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Lynn pada tanggal 15 Jan 2024
Thank you for letting us know and thank you for staying with us.

10/10 Sangat Bagus

Laura

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Lynn pada tanggal 27 Des 2023
Thank you for letting us know you enjoyed your stay with us! We appreciate you and hope to see you again!

2/10 Sangat Buruk

Edward

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No staff was at the hotel when we arrived and we had no room
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lynn pada tanggal 21 Okt 2023
We have 24 hour staff available by phone in the lobby. We will look into why you did not get assistance.

2/10 Sangat Buruk

Russell, Bonita Springs

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
No one at the front desk if you check in after 3:00, despite no smoking smelled like smoke, pets and weed.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lynn pada tanggal 21 Okt 2023
We do apologize however we have a 24 hour staff available. Staff may have been assisting other guests. Thank you for letting us know about your concerns.

2/10 Sangat Buruk

Rana

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My complaint is about the hotel only. It’s old and gross. Thankfully we only had to sleep and leave. Not a place I’d choose a second time.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Lynn pada tanggal 23 Sep 2023
We do apologize we did not meet your needs.

2/10 Sangat Buruk

Emily

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was dirty, sheets has black spots on it (bedbugs?). I did not stay and ended up finding a different hotel.
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 15 Sep 2023
thank you for feedback. GM

4/10 Buruk

Allissa, FORT WAYNE

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Unfriendly with many repairs needed.
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 15 Sep 2023
thank you for taking the time to put a review from your stay GM

10/10 Sangat Bagus

Jack

Menginap 2 malam pada bulan September 2023
Tanggapan dari Lynn pada tanggal 23 Sep 2023
Thank you for letting us know you enjoyed your stay!

2/10 Sangat Buruk

Linda, Boca Raton

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Horribly dirty. No free internet. Very snotty man at front desk. Ugh.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Lynn pada tanggal 28 Agu 2023
Our apologies you did not realize there is a "tiered" internet. There is a "free basic" that is available as well as a faster speed for a fee. When signing in to the internet; the guest has to select the internet speed. We apologize for your experience.

6/10 Cukup Baik

Loretta

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan
We liked the pet policy and kitchen but wished they had some kitchen items like coffee pot , toaster, and a few cooking eating itinsels
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Lynn pada tanggal 22 Agu 2023
Good morning, thank you for letting us know about your stay. We do have items available at the front desk. Thank you for staying with us.

4/10 Buruk

Meredith

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was the dirtiest hotel I have ever stayed in. Noise from the highway was pretty significant. It also seems to be geared more towards people looking for medium/long term housing as opposed to short stays like a typical hotel.
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Lynn pada tanggal 10 Agu 2023
Thank you for letting us know your thoughts concerning your recent stay. We are an extended stay hotel and we do have long term guests.

10/10 Sangat Bagus

Jimmie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Looked forward to coming back to the room. Close to everything we did.
Menginap 7 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 7 Agu 2023
Thank you for staying with us and letting us know you enjoyed your stay!

6/10 Cukup Baik

mathew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
my only complaints were that the walls are very thin, and that the toilet was pretty loud
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 2 Agu 2023
Thank you for staying with us. We appreciate you.

4/10 Buruk

Richard

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 1 Agu 2023
we apologize we did not meet your expectations.

2/10 Sangat Buruk

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was not clean or properly set up for our arrival. The floors were disgusting and there was no soap, and not enough towels. The refrigerator was turned off (not a huge deal). there were no batteries in the tv remote. Altogether, not the best experience.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 31 Jul 2023
Thank you for letting us know where we need to improve.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 28 Jul 2023
Thank you for staying with us.

8/10 Bagus

Scott

Disukai: Kebersihan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 31 Jul 2023
Thank you for staying with us.

2/10 Sangat Buruk

Georgya

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 27 Jul 2023
We apologize we did not meet your needs.

8/10 Bagus

Antonio

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
El internet es pésimo, no hay manera de mantener una conexión estable
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 25 Jul 2023
We thank you for staying with us and do apologize for your experience with the internet.

2/10 Sangat Buruk

andre

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 21 Jul 2023
We apologize we did not meet your needs.

4/10 Buruk

Krista

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 21 Jul 2023
We apologize we did not your expectations.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Checked in and was good, dropped bags in room and left for the day. Came back at night to find no hair dryer in room and no toilet paper was in room either, good thing I had rolls in car. It was after 10pm and front desk was closed and said to call. Could here them on other side of wall but was told they don’t give out hair dryers after hours and told I was wrong about no toilet paper. Shower was awful too.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 17 Jul 2023
We do apologize for your recent experience. Thank you for letting us know where we need to improve.

4/10 Buruk

Gregory

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The desk clerk was MIA for 30 min. Tried the call the front desk thing with no success. Called the national number and was getting close to having them call someone in charge when he showed up. His eyes were 21st century Michigan glassy (if you get my drift) The shower head had obviously been broken for some time. It was being held up with a cable tie. The tub drain was clogged. We won’t give this brand another try.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 16 Jul 2023
We do apologize for your experience. Thank you for letting us know and we hope you give us another try in the future.

10/10 Sangat Bagus

brenda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The best hotel i have ever stayed in i love it
My sister and i stayed the weekend here and we both highly recommend this hotel it was roomy clean everything worked as it should the price was great i will be coming back again
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 9 Jul 2023
Thank you for letting us know you enjoyed your stay! We appreciate you!

6/10 Cukup Baik

Gerald

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Not the place to extrnded stay.
The beds were like sleeping on a pull out couch. They were metal framed with no box spring there was nothing to cook with, no utensils, no pots, no pans, and this was the kitchennet. And what they said was they had no way to disaffect it. So they didn't have nothing for you to use. But it really makes no sense, considering it's just like being at home, but obviously not.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Lynn pada tanggal 9 Jul 2023
Thank you for letting us know your thoughts. We do not have dish washers in our rooms to adequately sterilize items. We do offer them for purchase or you are welcome to bring your own.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Very disappointing
Arrived at 3:25 to check in, no one around. Called phone number provided multiple times, no answers. Left after 35 min. came back 30 min. later and finally had people at the front desk. Not overly happy when we said we had already waited over 30 min to check in. 1st room we got had greasy stove, dirt on the floor, something smeared on the wall and part of the blinds broken off. Second room was better. Very generic, no dishes/pans provided for kitchen. TV buttons didn't have batteries, night desk clerk was very polite when changing them and apologized for rude people on earlier shift.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Lynn pada tanggal 6 Jul 2023
We do apologize for what happened. We are an extended stay hotel without dishwashers therefore dishware and cookware isn't provided. It can be purchased at the front desk. We will address the staff with your concerns. We are happy to hear Justin was pleasant. Thank you for letting us know.

8/10 Bagus

Jerry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Lynn pada tanggal 4 Jul 2023
Thank you for staying with us. We appreciate you.

8/10 Bagus

Richard

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan
Full kitchen but no dishes, pots, silverware, or coffeemaker. Staff was welcoming and attentive.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 1 Jul 2023
We do have them for sell at the front desk thank you for your positive feedback

4/10 Buruk

Jeremy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Lynn pada tanggal 28 Jun 2023
We apologize we did not meet your needs.

2/10 Sangat Buruk

Kristian

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not what the pictures show. It was very dirty, beds are horrible, and we took a loss on money to find another hotel.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Lynn pada tanggal 26 Jun 2023
We do apologize we did not meet your expectations.

2/10 Sangat Buruk

Yee Man

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unsafe room
the doorlock was not working, people from outside can open the door from your room. It will not lock at all when you leave the room. Unsafe and the staff did not reponse.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari GM pada tanggal 19 Jun 2023
we are sorry we did not meet expectations GM

8/10 Bagus

Yujin

Bepergian bersama keluarga
Disukai: Staf & layanan
The parking lot looked dangerous late at night. The mattress was too small and uncomfortable. but The staff was so kind.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Lynn pada tanggal 13 Jun 2023
thank you for staying with us!

2/10 Sangat Buruk

Thomas

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
At checkin the clerk seemed to have a date in the back - came out with her shirt open and a breast half out after a long delay. Kitchen area coated with grease and sticky. No chairs…cheapest pull out style bed.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 31 Mei 2023
We do apologize and thank you for letting us know so we can address your concerns.

4/10 Buruk

Kristen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unfriendly staff. Beds were basically cots. Stove top very dirty and smelly. Bathroom doorknob falling off. Very small tv.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 29 Mei 2023
We apologize we did not meet your expectations.

4/10 Buruk

Marco

Tidak Disukai: Kebersihan
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 18 Mei 2023
thank you for your feedback

6/10 Cukup Baik

Julianna, Plano

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Great location and price. Rooms had nice kitchen but it and the bathroom were not clean/well functioning. The kitchen fridge was dirty/unclean and the batgroom shower didnt turn off all the way, which resulted in rust/dirty looking tub. Also, there was damage around the air/heat unit from mositure.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 16 Mei 2023
Thank you for letting us know.Thank you for staying with us

8/10 Bagus

Basim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kitchen with big fridge
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 16 Mei 2023
Thank you for staying with us!

8/10 Bagus

Anuja

Disukai: Kondisi & fasilitas properti
Rooms were good. Had some issues with bathtub shower and draining, informed desk , but no maintenance came to check on it.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 15 Mei 2023
Thank you for staying with us.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 16 Mei 2023
Thank you for staying with us.

2/10 Sangat Buruk

karen

Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Lynn pada tanggal 8 Jun 2023
we do apologize we did not meet your needs. Thank you for letting us know.