2 bar/lounge
Cek ketersediaan

Ulasan untuk The Park Lane Hong Kong, a Pullman Hotel

5 out of 5
The Park Lane Hong Kong, a Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 442 dari 1000 ulasan" "
Penilaian 8 - Bagus. 361 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 111 dari 1000 ulasan" "
Penilaian 4 - Buruk. 53 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 33 dari 1000 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ferry yanto

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Ferry yanto,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Micha D

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel bersih dan nyaman. Lokasi sangat strategis, berada di keramaian Causeway Bay dan dekat dengat stasiun MTR
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Happy Leung pada tanggal 31 Jan 2020
Dear Micha D, Glad to hear that you enjoyed your stay and made the most out of our strategic location. We thank you for your kind review and look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

8/10 Bagus

Ivan, Surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good hotel in a superb location .
Really good hotel in a superb location . All within walking distance . Surrounding with restaurants & shopping malls.
Tanggapan dari Manager pada tanggal 9 Mei 2017
Dear Ivan, Thank you very much for giving us a good comment. We are glad you liked our location and enjoyed the dining and shopping options around the hotel. We look forward to welcoming you to the heart of the cosmopolitan Hong Kong again soon.

10/10 Sangat Bagus

YIHUA

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and location. Spacious room in Hong Kong. Will definitely stay here if we come back
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

MICHEL

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
hôtel très bien placé en pleine zone commerciale de causeway bay et donnant sur le victoria park; accès faciles des transports en commun. mais mal entretenu, pas très propre. pas un 5*, plutôt 4*-. finalement ne vaut pas le novotel.
Menginap 10 malam pada bulan Maret 2024
Tanggapan dari Happy Leung pada tanggal 6 Apr 2024
Dear Michel,Thank you for your kind review. We are glad you enjoyed our prime location. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Yanlei, seattle

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked it
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Happy Leung pada tanggal 6 Apr 2024
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

catherine

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Nice location
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Happy Leung pada tanggal 26 Mar 2024
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Marc, Radlett

Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Dexter

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Happy Leung pada tanggal 20 Mar 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Happy Leung pada tanggal 15 Mar 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

jay

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
bad experience
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 15 Mar 2024
Dear Jay,Thank you for your review. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Jose

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
A lot of shopping in the area.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 15 Mar 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

MIYUKI

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
バスタブの排水が悪いなど､バスルームが使いづらい感じありました。
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 15 Mar 2024
Dear Miyuki,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconvenience and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Ginger

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was wonderful and a perfect added touch
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 15 Mar 2024
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Sangat Buruk

MEI LAN

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zero Vip amenities accorded, no point reserving vip access hotels in future.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 23 Feb 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Adrienne

Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 26 Mar 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

Raymond

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 15 Feb 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Jun

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really good location. Very close to Victria Harbour and I could enjoyed CNY fireworks. It was great.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 14 Feb 2024
Dear Jun,Thank you for the positive review of our hotel! We are glad to know that you enjoyed your stay and the CNY fireworks. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Bernard, Calgary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Did not receive VIP upgrade and services
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 15 Feb 2024
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

Trevor

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Happy Leung pada tanggal 15 Feb 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Bernard, Calgary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Menginap 11 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 14 Feb 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Oi yuen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 14 Feb 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

JUNKO

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Dear Junko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

li yun

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Daer li yun,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Kyung Jae

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
생수병 대신 정수기가 설치되어 있어 살짝 당황했습니다.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Dear Kyung Jae,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Ta Chou

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Dear Ta Chou,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Eunice

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location! Many dining options & shops nearby.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Tien

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Janet

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Janet,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

averil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Location No 1
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

Agnes

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

WING TING JENNY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 11 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Jenny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Kelvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

TATSUYA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Tatsuya,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

Woon Choon

Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Buruk

MISEON

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Miseon,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Sangat Buruk

Yoyo

Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 21 Jan 2024
Dear Yoyo,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Luke

Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 1 Feb 2024
Dear Luke,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Kumudini

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stayed five nights. From the arrival to departure the concierge and other members of staff have been extremely helpful. The room gets cleaned very well daily.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 31 Des 2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Peter

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 31 Des 2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Phoebe

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 31 Des 2023
Dear Phoebe,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Sangat Buruk

Yukari

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Happy Leung pada tanggal 31 Des 2023
Dear Yukari,Thank you for your kind review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Kuan Yee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient location by Victoria Park ( huge and interesting) and 100m from Causeway Bay MTR and 8 min walk to Times SQ. Overall good except hotel is a bit aged.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 13 Des 2023
Dear Kuan Yee,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Buruk

Dirk, New Canaan

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Amenities were fine, nice location, but all four experiences with the reception staff were off-putting. Fairly hard upsell at check-in to get a more expensive room (when I already paid for a better room). Had a question about the reservation, both people I spoke with were condescending. Tried to check out 7:45 AM on a Friday morning, there was one person working the check-out desk and six people in line waiting to check out - on a business morning.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 13 Des 2023
Dear Dirk,Thank you for taking the time to share your review with us. Please accept our sincere apologies for your experience. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely,Guest Experience Manager

6/10 Cukup Baik

Joyce

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property is conveniently located. However, rooms are outdated and definitely need renovation. I also booked a room for my son who stayed there for 5 nights and he told me they did not provide any water in the room. He was told he had to ask for it. I think hotels should not skim on essential items like water, body lotions in the name of being environmentally friendly. Last thing any traveler want to do is having to rush out to buy thge essential stuff!!
Menginap 15 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 30 Nov 2023
Dear Joyce,Thank you for your review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

Suen

Menginap 1 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 31 Des 2023
Dear Suen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

Yuko

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
最初に案内された部屋はビルの裏側のひどい眺望だったので、差額を支払いグレードアップしてもらいました。 水の勢いも排水も問題なく、広さも充分でリネン類も清潔、廊下が冷え過ぎていた以外、とても快適に過ごせました。 空港へのアクセスも、近くからA11のバスがあり、便利。 メトロのコーズウェイベイとトラムの駅も近く、スーパーもすぐ近くにあって、買い物、外食には最高のロケーションでした。 オススメです。
Menginap 4 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 30 Nov 2023
Dear Yuko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We appreciate your recommendation and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Bagus

TAK YAN

Disukai: Kebersihan, staf & layanan
Menginap 12 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 30 Nov 2023
Dear Tak Yan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful view and spacious area around the hotel, but near MTR.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Happy Leung pada tanggal 30 Nov 2023
Dear John,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager