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Ulasan untuk Gatwick Inn Hotel

3.5 out of 5
Gatwick Inn Hotel
50 Bonehurst Rd, Horley, England

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 51 dari 265 ulasan" "
Penilaian 8 - Bagus. 62 dari 265 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 265 ulasan" "
Penilaian 4 - Buruk. 50 dari 265 ulasan" "
Penilaian 2 - Sangat Buruk. 46 dari 265 ulasan" "

6,4/10

Kebersihan

7,0/10

Staf & layanan

5,6/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

5,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Emilia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The bathroom was opposite the room and was in extremely poor condition. Taps broken. Shower was very dirty. The side stands on our bedroom were falling apart. You could hear ever noise as there was a big gap in bottom of the door. Barely slept and I recommend the property gets a handyman to fix all the broken bits around. I would have spoken to someone but there was no one at reception at when we checked out.
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Richard

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Room was good. Clean and good bed. Large tv. Breakfast not great unfortunately. Good room for the price.
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

jane

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Convenient to airport . Staff lovely. But quiot cover ripped and dirty quilt . Many stains . Bathroom clean but very old and stained . Flush sounded like jet landing . Felt very unsafe and grubby
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Leslie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Philip

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Skip and go to next hotel
Big hairs on the bathroom wall, dripping shower all night, window in Bathroom didn’t shut, tv resting on top of dresser
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Robert, Wilkes Barre

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Although I arrived much later than expected and only stayed until morning it was perfect for my needs. The free continental breakfast was also the perfect thing for a traveler on a tight timeline. However, for me, the best part was after checking in rather late my bags were carried up to my room for me. I knew they didnt have an elevator and understand many old buildings in Europe dont, but after a very long day plagued by delayed flights this was very much welcomed and appreciated
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Charlene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would stay again
Wasnt sure what to expect after mixed reciews but we have a quadruple room. Was very good size Bayhroom was clean. Sheets all seemed clean and comfy beds. Taxi was £20 to airport at 3am
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

alan

Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Sheelagh

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Cody

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
We had a late check in and the staff was very helpful
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

neil

Disukai: Kebersihan, staf & layanan
To be fair our room was clean. Noise from reception was a problem for us, as we were woken up a couple of times during the night. Our room was classed as deluxe but was on the small side and had a cracked sink. Outside the view to the garden was not nice. Seemed to be a dumping ground for old items.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Thomas

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Deirdre

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dump .. NOT a Hotel.
This place is not a hotel. It is a dirty hovel. Smels of sewers in bathroom as the bath and sink are taled into sewer line. Beds are manky. I have a video to prove it. No bar. No food. It is a dump. 1/2 a chicken in box on the ground at front door.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
It’s okay
The hotel was chosen due to how close it was to Gatwick’s long term parking. Bed wasn’t that comfortable. And a couple of hygienic issues.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Lawrence

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
It was a great place to hang for a couple of nights and sleep off jet-lag. Nice little store directly across the road and an easy walk to the pleasant Horley town centre.
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Andrew

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Does exactly what it needs to do, clean, but not in the best shape, all the windows are holding on by one or 0 hinges, the sign letters are mostly missing(while not a big deal, kinda shows they dont put much if any effort into repairs)
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Albert

It was clean but the bathroom needed some upgrades
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Tracy

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Mike

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The toilet was incredibly noisy and didn't flush properly, but they refused to change our room or to cancel and give us a refund. After chatting with expedia and long discussions with the manager on the phone we eventually cancelled
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Albin

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Hassan

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Hazel

Bepergian bersama keluarga
Great for an early flight. Good pub with food within 5 mins. Did what we needed. Very clean and beds good.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Rashid pada tanggal 4 Okt 2023
Thank You for your valuable feedback.

8/10 Bagus

Leah

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very cute property with great area surrounding. The room was comfortable and lovely
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Pritiben

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We really like the hotel facilities and around the area is very close to shops. Also staff was very kind and helpful all the time. We enjoyed a lot.
Menginap 1 malam pada bulan Mei 2023

6/10 Cukup Baik

Graham

Disukai: Kebersihan, staf & layanan
A mixed Bag
Nice room but I couldn't work out how to use the shower as some of the fittings didn't seem to be working. The lamp above the bed wasn't workin. It was also very noisy in the night with people loudly going up and down stairs and in the reception area and cars going back and forth from the hotel gravel forecourt. The chap on the reception was very nice and welcoming on arrival but no-one was on duty during the night.
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

ZAHIR, OTTAWA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
For the price, it was great. Basic place convenience for one night. The rooms were clean, the shower is nice and hot and the beds are comfortable. The staff was friendly and courteous.
Menginap 1 malam pada bulan April 2023

8/10 Bagus

Carol

Menginap 1 malam pada bulan Maret 2023

6/10 Cukup Baik

Mickel

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Great location for the airport without a doubt, but not very comfortable at least the room we were in. The cupboard top hasn't been dusted, duvet sheet was ripped and revealed a very natty duvet filling in need of changing. the bed felt like it was broken in half to the point we needed to put our pillows at the foot end and sleep with our legs at a decline angle. For a quick no frills kip before an early flight, go for it, anything else, just don't.
Menginap 1 malam pada bulan Maret 2023

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

6/10 Cukup Baik

PETER

Menginap 1 malam pada bulan Februari 2023

4/10 Buruk

Karen

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

6/10 Cukup Baik

David

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan
Place has obviously seen better days, but when looking for a cheap bed for the night (allowing for parking cost) near Redhill / Reigate / Crawley/Gatwick you could do worse. Overall good value for money, inclusive breakfast basic, but what we wanted (Corn Flakes, toast and jam and tea/coffee) Get feeling they are trying to improve / update etc, so perhaps will be better next time!
Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Sari

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari ahmed pada tanggal 20 Jan 2023
Thanks for your lovely review hope to see you again

8/10 Bagus

Melanie

Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

Bryan

Bepergian bersama keluarga
Has the basics and close to the airport and ok value for the cost.
Menginap 5 malam pada bulan Oktober 2022

4/10 Buruk

Charles

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable bed. Clean. Lots of tea and coffee. Unfortunately: - only provided with 1 towel (hand-towel) - no shampoo etc - no hair dryer - duvet was far too heavy - photos on booking showed breakfast but no breakfast - hallways and stairs very poorly decorated - like a doss-house - shower located beyond extent of shower door so water splashed everywhere. Missing tap handle. - curtains missing some hooks - when I arrived heating was full on and windows wide open - mis-matched furniture - no headboard - scaffolding covered building Would not stay again.
Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

KEIKO

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
格安だったが、格安の理由があった。設備は古く、清潔感が無い。電気も1つ付かない。場末の古く安いホテル。予約日を間違えて1日延長したが、追加料金は無しだった。
Menginap 5 malam pada bulan September 2022

10/10 Sangat Bagus

Sari

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2022

2/10 Sangat Buruk

Russell

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari New Management pada tanggal 2 Sep 2022
Good afternoon Russell,Thank you for the honest review which we appreciate. We will use this to ensure the recently panned renovations to the hotel makes a difference.Any suggestions you have that would improve your stay in the future would be greatly appreciated as the new Management Team settle in and complete the full renovation schedule.Kind regards,Reservations Team

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari New Management pada tanggal 2 Sep 2022
Thank you for your recent stay and review.As we seek to improve the service to our customers, any suggestions you have that would improve your stay in the future would be greatly appreciated.Kind regards.Reservations Team

8/10 Bagus

Eleanor

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotels.com should send a representative to see the conditions of this hotel before listing. Overall it is terrible. No A/C not even a fan, dirty, very poor service and moreover it is not a hotel at all. Somebody converted an old house to a hotel.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari New Management pada tanggal 15 Agu 2022
Thank you for your honest review. The hotel is now under new management and a well needed renovation is being planned.

6/10 Cukup Baik

Philip

Ok for a night and close to Gatwick.
I was solo and just needed somewhere to crash for an evening so this suited me fine. I doubt I would stay longer than one night though.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari New Management pada tanggal 15 Agu 2022
Thank you for your honest review. The hotel is now under new management and renovations are being planned. We look forward to welcoming you in the future.

6/10 Cukup Baik

Fatma

Bepergian bersama keluarga
It was an ok but a noisy place
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari New Management pada tanggal 2 Sep 2022
Thank you for your recent stay and review.As we seek to improve the service to our customers, any suggestions you have that would improve your stay in the future would be greatly appreciated.Kind regards.Reservations Team

2/10 Sangat Buruk

Jonathan

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disgusting
my staff was here over night as i booked it myself the stay was a disgrace, the room was disgusting plugs hanging off the wall, mould on my bed sheets, black marks on carpet, no handles on drawers, there bed had collapsed, and the window was hanging off, i now have all pictures of everything mentioned, The lads or any of our staff will not be returning. Ignore pictures they advertise on here as these are not true, its false advertising, I hope this matter gets sorted. I will be asking for a full refund, This is NOT hotels.com fault we stay in a lot of hotels with them due to work they are unaware of what's happening and this defiantly should be removed.
Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Ted

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had to stay at this property last minute due to flight changes. We are a traveling family if 4 and it is challenging to find a family room in London. We were able to obtain a family room in this inn. However the hotel is old, needs repair, the carpets are disgusting and we did not take off our socks or shoes in the room. The bed had a spider in it when I opened the covers. The covers and sheets were white but there was no mattress pad and you could see stains on the mattress. The tea kettle had mold and the refrigerator smelled of mold. When we pulled into the Inn late at night it was a little scary with the area and other people booked at the hotel. The whole experience was not good and I was glad we were only there for 7 hours and back to the airport for our flight out. Would not recommend this hotel.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari New Management pada tanggal 15 Agu 2022
Thank you for your very honest review. The hotel is now under new management and renovations are being planned. Your review will reinforce all that is being planned. We look forward to an opportunity to welcome you in the future.

2/10 Sangat Buruk

Richard

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible
Chambre 1 pas de rideau sur la fenetre de la salle de bain, des limasse sur la moquette......
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari New Management pada tanggal 2 Sep 2022
Thank you for your recent stay and honest review, which we fully appreciate.As we seek to improve the service to our customers, any suggestions you have that would improve your stay in the future would be greatly appreciated.Kind regards.Reservations Team

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Slept well
Ok place to stay while in transit. Comfortable and clean beds. Accommodating staff. Call them if you have questions/requests as messages might be overlooked.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sophia - Co owner pada tanggal 8 Sep 2022
Thank you so much for your nice comments. We look forward to welcoming you in the future