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Ulasan untuk Holiday Inn London-Gatwick Airport, an IHG Hotel

4 out of 5
Holiday Inn London-Gatwick Airport, an IHG Hotel
Povey Cross Road, Horley, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 471 dari 1006 ulasan" "
Penilaian 8 - Bagus. 361 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 103 dari 1006 ulasan" "
Penilaian 4 - Buruk. 45 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 26 dari 1006 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

George

Bepergian bersama teman
Disukai: Fasilitas
Undergoing extensive remodeling and the results will be very good
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Kevin, Yellowknife

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Bella

Bepergian bersama teman
Tidak Disukai: Kebersihan
Dirty room. I dusted it myself. Great breakfast.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

robert

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

John, Northville

Tidak Disukai: Kondisi & fasilitas properti
Breakfast was very good for the price. Tiny bathroom. Broken floor tiles in the bathroom and they also looked very dirty. Construction site.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HI London Gatwick pada tanggal 30 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Sangat Bagus

ALEXANDER, orlando

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy conveniente,lo recomiendo.
Menginap 1 malam pada bulan April 2024
Tanggapan dari HI London Gatwick pada tanggal 29 Apr 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

10/10 Sangat Bagus

Gareth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 29 Apr 2024
Dear Gareth,Thank you for the lovely feedback and we appreciate that you liked the location, we look forward to welcome you back.Kind Regards,Holiday Inn London Gatwick

8/10 Bagus

John, Pickering

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Room was quiet. Friendly and helpful staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari HI London Gatwick pada tanggal 25 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

2/10 Sangat Buruk

Under

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Mold on our shower ceiling. Super gross hotel. We left and booked the Hilton and demanded our money back. Had a cough from mold inhalation for 3 days following. Will never go back
Menginap 2 malam pada bulan April 2024
Tanggapan dari HI London Gatwick pada tanggal 22 Apr 2024
Dear Under,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Rest assured we have already taken corrective actions following your feedback at the time of check out with relevant department to avoid future occurrence.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind Regards

6/10 Cukup Baik

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Okay for the price
Menginap 1 malam pada bulan April 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 21 Apr 2024
Dear Thomas,Thank you for your feedback.Kindest Regards

8/10 Bagus

Pamela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Gagik

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan April 2024
Tanggapan dari HI London Gatwick pada tanggal 11 Apr 2024
Dear Gagik,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Sangat Bagus

Gwen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfectly positioned and very comfortable.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 2 Apr 2024
Dear Gwen,Thank you for your feedback. We appreciate your time to leave your comments for us and look forward to welcome you back. Kindest Regards

8/10 Bagus

Rosemary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Stayed one night for an early morning flight. It was fine but a bit older. Only provided one towel and the hair dryer did not work. It’s fine for what we needed.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 2 Apr 2024
Dear Rosemary,Thank you for your feedback. We appreciate your time to leave your comments for us. Kindest Regards Reception team

10/10 Sangat Bagus

Pamela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were very friendly and helpful. The bath was deep, just like a British bath should be which I Love. I will say the tap in the bathroom was very close to the basin which made it difficult to wash your hands properly a bit weird but that’s just nitpicky on my part 😂 Everything was good very convenient to Gatwick to get the shuttle bus. The food in the restaurant was good and reasonable - thank you.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 2 Apr 2024
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us, we look forward to welcome you back. Kind Regards

8/10 Bagus

Ana

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Maksim pada tanggal 21 Apr 2024
Dear Ana,Thank you for your 4star review.Looking forward to welcoming you back.Kindest Regards,

6/10 Cukup Baik

Lev

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Gerard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Un gran hotel i una bona relació qualitat-preu
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 1 Apr 2024
Dear Gerard,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

6/10 Cukup Baik

Jatinder

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Ideal
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 3 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Sangat Bagus

Alex

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy and excellent stay
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 1 Apr 2024
Dear Alex,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

4/10 Buruk

Choonsoo

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Remember to bring your own water, or else you might end up paying £2.75 for a minuscule bottle—a total rip-off! Plus, the place had a sewage-like smell.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 1 Apr 2024
Dear Choonsoo,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

10/10 Sangat Bagus

Cristina

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Dana

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
The shuttle to the airport was expensive (not included) and there was nothing within walking distance.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 21 Mar 2024
Dear Dana,Thank your feedback.All our services and prices for them are specified at the moment of booking.Kindest Regards

10/10 Sangat Bagus

Carole

perfect for a pre-flight stopover. Bed was comfortable, room was spotlessly clean, and a short ride from the airport on the Hoppa. Felt perfectly comfortable sitting in the bar as a solo traveller too.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 21 Mar 2024
Dear Carole,Thank you for your 5 star review.We are delighted to see that your stay was enjoyable and comfortable.Looking forward to welcoming you back soon.Regards

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 21 Mar 2024
Dear James,Thank you for your 4 star review.Looking forward to welcoming you back soon.Regards

8/10 Bagus

Keith

Wanted a nice coffee early morning NOT the room instant stuff! All close till 06:30… this is an airport hotel with very early departures Really!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 23 Mar 2024
Dear Keith,Thank you for your review. We appreciate your time to leave your feedback for us.Regards

6/10 Cukup Baik

Kunzhang

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Michal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
There was no toilet paper in the room! There as only 1 cup when rhere were two of us.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HI London Gatwick pada tanggal 5 Mar 2024
Dear Michal,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to Gatwick north and south terminals. that's why we stay
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 5 Mar 2024
Dear Paul,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

6/10 Cukup Baik

Ken

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Tired, noisy, frenetic
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 1 Mar 2024
Dear Ken,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Bagus

EDUARDO

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It has been a good stay, no major complain. I had an issue with the adaptor and even the front desk agent tried to help me at the end it could not be resolved and i could not work with urgent matters and that was very frustrated. I understand it is not hotel fault but that prevent me to appreciate and enjoy the stay. Staff very kind, dinner eventually is not worthy but no other options and breakfast just average. It could be a good idea to have a kind of gift shop to be able to buy adaptors for example. The supermarket just walking distance is great! Thanks, all was good
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 29 Feb 2024
Dear EDUARDO,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Bagus

ALDRIE

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 21 Mar 2024
Dear ALDRIE,Thank you for your feedback and 4 star review.Looking forward to welcoming you back againKindest Regards

6/10 Cukup Baik

philippe

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Some rooms sem to be ready for remodeling... rug a bit crappy, personel really good and pro though.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 16 Feb 2024
Dear philippe,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Pamela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, clean room and good service
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HI London Gatwick pada tanggal 15 Feb 2024
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

2/10 Sangat Buruk

Raj

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Super poor - would like to complain.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 12 Feb 2024
Dear Raj,Thank you for your feedback. We appreciate your time to leave your comments for us. Rest assured your feedback will help us improve our services and will be shared with relevant department, We hope to see you hopefully in near future to make it right for you.Kind Regards,Holiday Inn London Gatwick

4/10 Buruk

Alhagie

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, fasilitas
Restaurant and receptionist are great, however the room is dirty. The toilet is not the best especially when you flush it appears blocked .
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HI London Gatwick pada tanggal 12 Feb 2024
Dear Alhagie,Thank you for your feedback. We appreciate your time to leave your comments for us. Rest assured your feedback will help us improve our services and will be shared with relevant department, We hope to see you hopefully in near future to make it right for you.Kind Regards,Holiday Inn London Gatwick

6/10 Cukup Baik

Edward

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 3 Feb 2024
Dear Edward, Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Bagus

Tamara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Decor a little tired but very convenient.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari HI London Gatwick pada tanggal 31 Jan 2024
Dear Tamara,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 3 Feb 2024
Dear Keith,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

4/10 Buruk

Melanie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 3 Feb 2024
Dear Melanie,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Bagus

Adolfo

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Functional. Good deal for 24H business trip.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 27 Jan 2024
Dear Adolfo,Thank you for your feedback. We appreciate your time to leave your comments for us.Looking forward to welcoming you back soon. Kindest Regards

8/10 Bagus

adele

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fine, but pricey
I didn’t eat in the hotel as I thought the prices were excessive.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari HI London Gatwick pada tanggal 26 Jan 2024
Dear adele,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Kevon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 3 Feb 2024
Dear Kevon,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Rodrigo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Holiday Inn Management Team pada tanggal 3 Feb 2024
Dear Rodrigo,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Carl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay in.
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari HI London Gatwick pada tanggal 2 Feb 2024
Dear Carl,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dejlig oplevelse
Dejligt ophold, lækker mad og venligt personale
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari HI London Gatwick pada tanggal 12 Jan 2024
Dear Dejlig,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Sangat Bagus

Frederick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Joelle

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Francis

Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Tania

Menginap 1 malam pada bulan Januari 2024