Horse Shoe hotel guide. Hilton Hotels hotel in Horse Shoe, North Carolina

" Receptionist told me I need to pay 50 dollars for incidentals only by card. All other places give you options- card or cash and I always chose cash cause its craziness to give 50 extra dollars by card and wait up to 7 days to receive it back. I am not that expensive! So if I travel 5 days and I stay each night in different hotel of this net, I need to pay 250 extra only for that and dont get it back when I need this money for the trip! Who even created that! ??? I already had 2 situations when money NEVER returned to me and I needed to complain on hotel in my bank. Well the Receptionist told me that if i dont want to pay by card, he can make me refund for my stay. But with the smile on his face he added " By the way, this refund you will not recieve for the next 5 days too". The maid came to us at check out day 15 min befor 11 and began to knock like crazy. Then she came twice more which was very annoying. I never had in a place of this level maid to come at all and disturb me. Then she roll her huge cleaning cart to our door the way we had difficulty to move out our cart with luggage. She just stood there, interrupting me and even had a nerve to ask is everything ok. I told her it could be ok if she d be not that annoying. I LL never to stay in this net anymore. They dont care about customers. I travel much and never met this treatment. On the way out I complained to Receptionist about the maid and she wrote it in her computer or pretended she did They NEVER apologized"

"It’s really nice! The gazebo area looks great and the room was clean and comfortable. Great location and very easy parking! Really a nice place to stay!"

"Clean gray location in downtown Asheville. Great staff"

"Loved rooftop bar access and interstate access, plus in downtown. Much better than another hotel I stayed in nearby on a different trip. Everything you need"

"Very hard to navigate. Seems also the hotel was set up mostly just for bar goers and not for comfort or convenience. "

"Everything is good. Would like to come back and stay again. "

"Spa is five star; the hotel is more a 3 star."

"The staff was amazing!!! Jason was excellent in the bar and all the valets were very quick and knowledgeable! We will definitely be back."

"Beautiful hotel, lovely staff. Will definitely go back."