6/10
front desk staff is pretty useless. 1st room they gave me the ac didn’t work. 2nd room the fridge didn’t work. 3rd room fridge didn’t work. Which we need the kitchen fridge because my baby’s medicine, plus hello we payed for a working kitchen in our room. But Belinda overheard me arguing with front desk about everything and she took over and was amazing , nice lady who helped us move a fridge from another room and actually gave a solution . She didn’t want to have to make us 2 adults and a 3 month old baby move again. And then front desk staff tried to say I couldn’t have late checkout with 3rd room given. Nope Belinda bought for us to have it , especially since they offered nothing for having to move us 3 times. They said there was nothing to be given. But after that our stay was great. Jordan too he fixed our bill & offered to let the GM know about our stay and for the GM to reach out to us to try to get us some kind of compensation. Jordan and Belinda could run it better than the others. Amazing help for sure.
Ariel
Menginap 2 malam pada bulan Juni 2025