2/10 Sangat Buruk
Lourdes
31 Des 2025
Several guests that we got there around 1AM, we found our keys can't open the room doors! The front desk guy, that looks have not any idea what was happening and how fix the issue, gave us different rooms and same issue, the cards can't open the room doors! We tried to cancel and look for another hotel and He didn't let us do it. We asked him to call the manager to find a solution to the problem. He contacted the manager and He didn't answer for about an hour. We finally can get our rooms close to 2:30 AM. I understand the front desk guy is new, but what about the manager? The hotel needs to find another manager, that available for emergencies! I hope they give our money back to compense part of the inconveniences that they caused us!
Lourdes
Menginap 1 malam pada bulan Desember 2025






























