Search Hotels Near Huacheng Tiandi General Mall, Suzhou

"The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended."

"It would be great if the hotel provided shuttle service to airport and train station."

"Breakfast had a vast variety; taste of limited vegetarian options could have been better. Was not impressed with the bakery freshness. Fruit was top notch. Rooms quite clean with standard wear and tear. Staff very friendly. Good overall location hence the price. Got given spa voucher for RMB200, turned out to be a discount on a RMB1980 massage. Wife asked for cafe for vegan cake for our anniversary; did not get much help; could not be arranged. First day we were not given special treatment for being Hilton Honours gold members at breakfast; second day they somehow remembered! Concierge was very very helpful. Food was easy to reach rooms when ordered via Mithuan app. Was charged RMB 98 each for each child’s swimming cap which was a rip off. (Had to buy 3) Toilet got blocked on first day first hour but got sorted instantly. Had connecting rooms arranged on 2nd day as there was a 2 hour wait on 1st day for connecting rooms with family of 6. Did not really get the upgrade I expected for being a Hilton’s Gold member. Paid hotel booking for breakfast although it was included in my Gold membership but was not reimbursed. Paid roughly 90£ extra for 2 days. Swimming pool not as big as it looks in pictures."

"I have stayed here many times . Its location is excellent and check in process is smoothness . A special shout to the concierge staff - they are wonderful - always helpful and polite ! "

"This hotel is indeed exceptional. Highlights are the laundry room complete with detergent, buffet breakfast and the lobby bar. We were so comfortable here. We did have a hard time getting the wifi to work. Super convenient with access to metro around the corner."

"Breakfast had variety and was room was amazing and cleaned everyday and staff very helpful"

"I really appreciated how every staff member and to name a few names that we can remember - Sabrina and every staff in the executive lounge, the new executive chef Matt, and his team of waiting staff and chefs, conceige staff Mark and his team. We had a rocky trip because my husband became unwell in the trip but their caring and personable attitude with the willingness to go the extra mile has eased the pain to some extent. A big Thank You 😊 "

"This hotel has the greatest location, which is just few steps from metro station & also within walking distance from the Jinan temple. There are lots of good restaurant choices around the area, from local food and as well as high end restaurants. With its convenient location, it made my trip much easier and enjoyful. I highly recommend it."

"Nice place "