Dear Tyrese, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our ultimate goal is to provide exceptional service and impeccable attention to detail in all areas of our property. Rest assured that we take your concerns seriously and promptly address them with the relevant team members for review and action. We hope you will allow us to serve you again and show you the outstanding experience we are known for.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear ws, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to ensuring that your next visit will be the outstanding stay we are known for. Sincerely,Hotel Management

Dear Jeffrey, We sincerely apologize for the inconvenience you experienced during your stay. This falls below our usual standards, and we are genuinely sorry for the oversight. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. If there's anything specific you would like to share or if we can assist you further, please provide more details. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Zachary, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and maintenance, and we are sorry this was not your experience. While we know no explanation for these issues can change what transpired, we will share your observations with our housekeeping team to prevent future occurrences. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear Zack, Thank you for sharing your feedback with us. We're glad to read that you found our staff to be pleasant, but we sincerely apologize for the cleanliness issues with the rooms and hallway, as well as the difficulties with the key cards. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Karen, Thank you for choosing our hotel and sharing your experience. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Moreover, we are always looking for ways to improve, and we have taken note of your comments on our night duty staff and key card system. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear Franklin, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We regret that your guest room was not serviced to the level it should have been and for the inconvenience caused to you. We will look into these matters and are grateful for your patience. We are also sorry for your disappointment regarding the charges. We hope it has been resolved to your satisfaction. If you still have any queries regarding this, please feel free to reach out to us at the hotel. We would welcome the opportunity to host you again the next time you visit.Sincerely,Hotel Management

Dear Guest, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

Dear Benjamin, Thank you for staying with us. We apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. We are also sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you for being our guest; we hope to see you again soon.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for failing to meet the high standards you should always expect from us. We always want our guests to enjoy seamless service and exceptional accommodations. Also, as an extended-stay hotel, we provide many features and amenities to make our guests feel at home at a very reasonable price. Therefore, we regret that this was not your experience. We hope you will consider giving us another opportunity to host you again, as we are committed to exceeding our guest's expectations.Sincerely,Hotel Management

Dear Ann, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all our guests safe and secure during their stay. We hope to have another chance to host you.Sincerely,Hotel Management

Dear John, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the delay in your check-in and the cleanliness not meeting your expectations. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

Dear Guest, Thank you for staying here. We apologize for the inconvenience caused due to the non-availability of the front desk on your arrival. We shall discuss this with the concerned person so that we always address this lapse in service. Also, we regret your disappointment with the functioning of your room's key card. Our maintenance team has been instructed to review the locks and keys of the entire hotel and correct them on a priority basis, so this is not the case with our future travelers. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Robert, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to host you again on your next visit to the city.Sincerely,Hotel Management

Dear Jaclyn, Thank you for staying with us. We are sorry for the concerns you had with your bathroom, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management

Dear William, Thank you for sharing your feedback about your experience. We strive to maintain high standards of quality and service for our brand, so we are sorry to hear that your recent stay did not meet your expectations, particularly your bed. We understand the importance of having a comfortable bed for a good night's sleep, and we appreciate you bringing this to our attention. Your feedback is valuable as we constantly seek ways to improve our services. We hope to welcome you back in the future.Best regards,Hotel Management

Dear JAMARCUS, Thank you for choosing Extended Stay America for your recent accommodations. It is nice to read that you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely, Hotel Management

Dear Darla, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear Crystal, Thank you for your honest comments about your stay with us. We sincerely apologize for the various issues you encountered and for disappointing you. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and it is unacceptable. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Linda, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Our front desk is staffed around the clock to make your stay comfortable, respond to requests, and resolve unexpected issues. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you.Sincerely,Hotel Management

Thank you for taking the time to review your recent stay at our hotel, Jennifer. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your time with us, Melissa. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Brian. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

We apologize that you did not enjoy your stay with us, Audra. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.