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"I had booked this hotel thinking it was standard, but it was Japanese style: tatami floor, floor mattress, and no private bathroom (shower). The room did have a toilet, sink, closets, tv, electrical kettle, etc… yet despite not having my own shower was not a big deal. They offer bathhouse: very clean, spacious, with multiple pools (hot water) cold tub, sauna and even an outdoors onsen! Overlooking the river! Fall asleep sleep to a running river, and waking up to it was so soothing. The staff was friendly and helpful, overall i had a fantastic stay and would book again. "

"The extras offered were fantastic. As was the staff service. The onsen was really relaxing and using the private ones were simple enough."

"Very nice room with the view of Mount Fuji "

"Room and the attached private outdoor onsen were excellent. Breakfast also worthwhile. Only downside is that there are limited dining options nearby and dinner at the onsen is expensive (25000 yen/person)"

"In my stay of 2 nights, we met one staff only, at the front desk. We could not see one more, wherever at onsen or lobby or shop. Efficent management ?? I could not judge."

"The architecture was beautiful and sophisticated - Very Japanese and very clean. The rooms were the best we experienced in Japan. The food was impeccable. The Onsen was gorgeous. The service beyond five star. Yes go and experience this hotel it is truly amazing!"

"Tu en room was absolutely stunning with the private hot tub. Don’t bother eating there though. It s a waste of your money. The shuttle was very convenient to get to the train station and visit."

"Beautiful property. By the river. Extremely quiet and right in the centre"

"The staff was super friendly and helpful with answering any questions we had. Family of four and everyone had their own bed with robes to walk around the property. Breakfast was great! Will be coming to visit again. "