Jackson Heights hotel guide. Empire Hotel Group hotel in Jackson Heights, New York

"Fresh breakfast menu. Excellent rooftop bar."

"Victoria was very patient and helpful when we were checking in and we were VERY appreciative. We had a small maintenance issue in the room. When checking in we'd been told to call 70 on the house phone in the room if we needed assistance with anything. We called 70 and reported the maintenance issue one day before we were leaving. It was fixed by the time we returned to the room."

" Staff is great. Cleanliness great. Bars great. Ambiance great. Views amazing. The only negative were the room's fearures wasn't working. My initial room had sheer drapes that didn't open. 2nd room has lights that didn't work. 3rd room was good until a few hours in. The sheer drapes didn't close. But I understand things malfunction. The hotel was very accommodating. I will visit again. "

"Didn’t have a refrigerator, microwave or coffeemaker. Asked for fridge and they brought one pretty quickly. No microwave which I disliked as we had gone to Carmines for lunch and wanted to heat the food up. Asked for coffee maker and it was brought up in a timely fashion. View of the Chrysler building was beautiful. Very quiet room"

"Good location"

"Our room was extremely small with practically no storage space. The paint was peeling on the walls and ceiling. There were holes in the walls where a coat rack once was. The toilet was cracked and would not flush properly. The HVAC system was extremely loud and the A/C would not cool the room. The temperature went from 70 to 82 degrees. The television had no connectivity. When advised, the staff did move us to a larger room. It was bigger and slightly nicer. But, still no storage, loud HVAC and the TV was missing the electrical cord. The only saving grace was the location near Times Square and theaters. We would not go back to the Paramount."

"Amazing location, clean room despite older furniture and amenities. Advertised on Expedia with breakfast included, no breakfast available nor offered. "

"Staff very friendly and helpful "

"Good hotel. Very good neighborhood. Nice staff."