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Ulasan untuk Courtyard by Marriott Jackson

3 out of 5
Courtyard by Marriott Jackson
6280 Ridgewood Court Drive, Jackson, MS

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 149 dari 451 ulasan" "
Penilaian 8 - Bagus. 145 dari 451 ulasan" "
Penilaian 6 - Cukup Baik. 60 dari 451 ulasan" "
Penilaian 4 - Buruk. 55 dari 451 ulasan" "
Penilaian 2 - Sangat Buruk. 42 dari 451 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

6,4/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

5,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Ramona, Scurry

Bepergian bersama teman
The room needed to be vacuumed and the hotel smelled of a cover up spray. Wouldn’t stay here again. Very disappointed.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Vanessa

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room we had showed mold.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kaden

Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Christopher

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The facility is horrible. The ceilings are leaky, and carpet is dirty. This place shouldn't be open. The staff was friendly otherwise I would've tried my luck booking some where else . This place is not safe

8/10 Bagus

Charles

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Coleta

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Tyler

Traveler bisnis
Disukai: Kebersihan, staf & layanan
This is an older Marriot. They are in the process of renovating though. Carpet was worn and stained but everything else was fine. Paid a bit less than I usually do for a Marriott, so it was worth it.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Molly, Fort Irwin

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The staff was all very friendly but the room felt dirty with stained carpets and a leaking bathtub faucet.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Spencer Hutchens

Good
Menginap 3 malam pada bulan Oktober 2023

4/10 Buruk

Ronald

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
gym and pool spa unavailable
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Kimberly, Hazlehurst

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Betty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The property could have a little cleaner carpet needs to be removed or shampoo.
Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

BARAJAS

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
WASTE OF MONEY!
If I could leave ZERO stars I would.. We stayed here one night on our way to Panama City. I booked a room with a king bed and pull out couch. The room was TINY. Seemed like it used to be an extra storage room that they converted to a hotel room. Our room was also HOT.. There was no AC in the hallway or the rooms on the third floor. We called the front desk at around 10 because we were crammed and HOT.. They thankfully moved us to a room on the first floor (but not without an attitude). This hotel should be ashamed… the pictures on the advertisement are misleading and this hotel is a WASTE of money!
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A disappointing stay that could have been better
my grandson and I checked in on a Sunday. The room's carpet had a large stain in the middle of the room & it smelled like mildew. i couldn't get the deadbolt to retract after it popped out so i couldn't close the door. i went downstairs to tell the manager at the desk he offered to change my room. he showed me two more rooms both with large stains on the carpets. He said they are about to do renovations so no carpets are being cleaned. he showed me another room carpet dirty but no large stains i decided to take it since he told me he didn't have time to show me another room and it looked and smelled better than the others. I left & came back later that evening and upon further inspection the room was dirty, only the beds were made, sticky stuff on the night table with cup ring stain, bathtub had ring around it and dirt in tub, dust everywhere. i stayed 3 nights asked for my room to be cleaned everyday it was finally cleaned the day before i checked out. and i only received 1 set of towels when there should have been 2. At checkout I voiced my dissatisfaction to the general manager she apologized and said they were cleaning carpets. I guess the manager, just chose to show me rooms that were in that condition. he was very rude as I spoke to the general manager making smart remarks and rolling his eyes. he was very unprofessional. don't know what i did to get on his bad side but the rest of the front desk/staff were very nice, professional and accommodating.
Menginap 3 malam pada bulan Juli 2023

8/10 Bagus

Leory

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Comforting Home Away From Home!
Considering the Hotel under renovation from old to new it was pleasant!
Menginap 6 malam pada bulan Juni 2023

10/10 Sangat Bagus

Jon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was very clean and very good customer service.
Menginap 1 malam pada bulan Juli 2023

6/10 Cukup Baik

Sherdren

Bepergian bersama keluarga
Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Sheri

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property needs to be updated. Our carpet was fraying and torn and the bathroom had mold. The staff was friendly and the beds were good.
Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

Jasmin

Menginap 4 malam pada bulan Juni 2023

10/10 Sangat Bagus

Whitney

Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

Eunice

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023

4/10 Buruk

Edward

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The rooms smells terrible like mildew or mold was in the first room we were in and when they moved us to another room you could still smell and unpleasant odor maybe from a leak in the bathroom or the air conditioner. I didn’t complain to anyone I just went and bought some Lysol Disinfectant Spray and suffered it out . I’m sorry I wasn’t pleased at all, but thankful that l had a place to stay while I was there in Jackson . Thank you for the provision and kindness !
Menginap 3 malam pada bulan Mei 2023

4/10 Buruk

Cheryl

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023

4/10 Buruk

Michelle

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
All of the reasons we chose to stay here were in fact NOT available. Some things were simply misrepresented and other things were not functioning due to renovations we did not know about. We would have picked somewhere else if we had known the hotel actually did NOT offer what we were looking for. We should have been advised as such or at least offered a discounted price.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Nicole S pada tanggal 28 Mar 2023
Michelle- I want to apologize for falling short during your stay, this is below our standard. We are doing a lot on the property currently to enhance our guests' experience and as the project moves forward some amenities are temporarily down for use. I know this is an inconvenience and we have things in place to provide alternative options for the majority of the closings. I do hope that you stay with us in the future and have the opportunity to see our finished project and give us the chance to provide you with a problem free stay. Thank you again for your feedback and I look forward to serving you in the future!!

4/10 Buruk

William

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Don’t stay here unless you like to stay in the ghetto! Homeless living in the trees all around the property! We completely unloaded for a Florida trip and carried everything to our room for our safety! Dirty soap in the shower! Carpet stained! Noisy! Under construction too! First thing I did the next day was to get to our Florida condo and take a bath! Made me feel grungy staying there!
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Nicole S pada tanggal 28 Mar 2023
Mr. William- Thank you for your feedback. I want to apologize for the experience that you had during your stay. The housekeeping issues will definitely be discussed with our Housekeeping leadership team to ensure that it is an isolated incident. The issue with the homeless people across the street has been discussed with local law enforcement to try and combat that from interfering with our guest's experience. We are in the process of a full renovation and we look forward to providing our guests with a great stay in the future. Again I apologize for the issues you experienced, cleanliness issues are absolutely a priority for us and as mentioned this will be addressed. I wish you safe travels and hope for the opportunity to serve you again in the future.

10/10 Sangat Bagus

FELICIA

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Property was clean and literally within 2 minutes from my event. No matter what time I got there, I always had a close park to the door which since I was by myself and coming to the propery around 2 am, it was safe for me to do so.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Nicole S pada tanggal 28 Mar 2023
Ms Felicia- Thank you so much for your feedback. We look forward to serving you in the future when your travels bring us back to the area.

4/10 Buruk

Amy

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pick another hotel down the road. Old and Dirty. Front door under construction. Side doors not locked.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Nicole S pada tanggal 28 Mar 2023
Ms Amy- Thank you for your feedback, we did have the side doors accessible for our guests since the front entrance was under construction, however we also do provide security to ensure the safety of our guests. I apologize for the negative experience you had. We are so excited about our renovation and look forward to the project being completed and providing our guests with the experience they have come to love from Marriott properties. I wish you safe travels and hope that you give us a chance to serve you in the future!

2/10 Sangat Buruk

Megan

Bepergian dalam rombongan
Very unprofessional at check in and confusion at check in
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Nicole S pada tanggal 28 Mar 2023
Ms. Megan- I wanted to apologize to you for the experience you had during check in. I hope that the remainder of your stay turned out well. We have made some employment adjustments and look forward to future experiences being positive for our guests with interaction with our staff as it is our standard to provide this.

10/10 Sangat Bagus

Kris

Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

andrew

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2022

2/10 Sangat Buruk

Catherine

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disgusted
We did not stay- it was loud and filthy We need a refund - we had to stay elsewhere Will never use hotels.com again Marriot should be ashamed Requesting a FULL refund
Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved everything. My favorite hotel to stay at when in Jackson ms
Menginap 1 malam pada bulan Agustus 2022

4/10 Buruk

Latonya

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2022

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at the hotel were friendly and the service was good. The hotel itself is dated but clean.
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

JOSUE, San Diego

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan April 2022

4/10 Buruk

Jennifer

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
The staff was great and the property was fine but the phones didn’t work. All the buttons were cut out of the phone. The tub continuously drips. The TV signal didn’t work. I don’t recommend this property.
Menginap 1 malam pada bulan April 2022

6/10 Cukup Baik

Kay

Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The room was adequate but the TV was not in working condition and maintenance had to come up. The phone never worked. Elevator is extremely slow and does not sound safe, needs inspection. The bistro downstairs served me wine in a champagne flute and for the guest who would not know better that would be okay however I know better. I was charged $13 for what would've been a 6 ounce pour in a wine glass for about a 4 ounce pour champagne flute. Total rip off and a poor reflection of a Marriott a restaurant/bistro that has no wine glasses but yet has a bar
Menginap 1 malam pada bulan Maret 2022

8/10 Bagus

SARAH

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were the most polite I have seen and I travel a lot. Would definitely stay here again.
Menginap 2 malam pada bulan Februari 2022

10/10 Sangat Bagus

JOSHUA

Menginap 1 malam pada bulan Desember 2021

2/10 Sangat Buruk

Perry

Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Rashetta

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan November 2021

8/10 Bagus

Rashetta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Oktober 2021

8/10 Bagus

LeVar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Jackson Madison
Good
Menginap 1 malam pada bulan September 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Very disappointing
The hotel was not very clean and looked very run down. I expected better from a Courtyard. Would not stay there again.
Menginap 2 malam pada bulan September 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
There was a hole in the wall, one drawer was broken & hanging crooked on the dresser, the chair was dirty, there was a huge stain on the comforter & the bathroom was dirty. There wasnt even the tiniest piece of grass for our dogs to potty even though this was advertised as a dog friendly hotel. The only saving grace was the nice employees working the desk.
Menginap 1 malam pada bulan Agustus 2021

2/10 Sangat Buruk

Wendy

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Jackson Courtyard Marriott a disaster
Terrible management and front seat service. Allowed a loud pool party
Menginap 2 malam pada bulan September 2021

2/10 Sangat Buruk

Haley

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan
We made a reservation because we were evacuating from New Orleans due to Hurricane Ida. They gave away our room and told us it was “first come, first serve” even though we made a reservation the day before. No one even had the courtesy to call and tell us that we no longer had a room, so we had to drive back to New Orleans at 1:00 in the morning on the day of the storm with our 2 children and 2 dogs and figure out a new plan. By that time, all hotels were booked. We ended up having to drive through the outer rain bands of the storm with our scared kids and dogs, landing in Alabama and sitting in our car for 12 hours until something opened up.
Menginap 2 malam pada bulan Agustus 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I did not like anything about this property. I felt unsafe. I moved my car 3 times. I felt the hotel was unclean. The carpet was filthy. The air conditioning started leaking on the carpet the day I was checking out. Restroom doors and walls had dirt on them and was missing wood. An over all AWFUL experience. I had to stay an extra night and checked in to a better hotel. Extremely disappointing and I am a Bonvoy member.
Menginap 2 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and staff are so nice love staying there
Menginap 1 malam pada bulan Agustus 2021