"Very nice room. The resturant and bar are excellent and have a very relaxing atmosphere overlooking the golf course. My only complaint is I requested my room be next to a traveling companion, and face the golf course, which they acknowledged would be done, and in fact I received a communication that it was in fact done.
However when I checked in, not only were the rooms not next to each other, they were on opposite sides of the hotel. I brought this up to the front desk and was assured the manager would address the issue. By the time I checked out, Is till did not receive any feed back, and as of this writing the Hotel, and, or manager has not responded to me. That I find complete;y unacceptable. It was a simple request made well in advance, and to screw it up and not acknowledge the mistake leaves a bad taste in my mouth. I just hope thi is not an indication of declining customer service."
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