Bagian depan properti

Ulasan untuk Hotel Santika BSD City Serpong

3 out of 5
Hotel Santika BSD City Serpong
Teraskota Entertainment Center, Jl.Pahlawan Seribu, CBD Lot VII-B, South Tangerang, West Java

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 18 dari 90 ulasan" "
Penilaian 8 - Bagus. 42 dari 90 ulasan" "
Penilaian 6 - Cukup Baik. 22 dari 90 ulasan" "
Penilaian 4 - Buruk. 5 dari 90 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 90 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

7,8/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ronally

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Achmad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menu sarapan ang lezat.
Hotel Santika Depok memiliki menu sarapan yang sangat enak dan beragam.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 27 Jan 2020
Kepada Yth. Bapak Achmad, Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Anda selama menginap bersama kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Hormat kami, Management Hotel Santika BSD City – Serpong

6/10 Cukup Baik

Ferry martin

Disukai: Kebersihan, staf & layanan
Saya mengikuti seminar selama 3hr dan bertepatan ada acara bazar dan musik yg cukup keras suaranya hingga menjelang tidur juga terdengar sampai ke kamar. agak terganggu.
Tanggapan dari HSBSD pada tanggal 21 Mei 2018
Kepada Yth Bapak Ferry Martin, Salam hangat dari Hotel Santika BSD City - Serpong Terima kasih telah memberikan ulasan untuk pengalaman Anda selama menginap bersama kami di Hotel Santika BSD City. Sungguh menyenangkan bagi Kami mengetahui bahwa masa tinggal Anda sangat berkesan dan menyenangkan. Komentar positif Anda ini akan menjadi umpan balik dan motivasi bagi kami untuk terus meningkatkan kualitas pelayanan dan fasilitas kami. Kami atas nama Manajemen Hotel Santika BSD City, kami memohon maaf dengan tulus atas ketidaknyamanan yang telah Anda rasakan selama Anda tinggal bersama kami. Kami memohon maaf jika adanya fasilitas kami yang masih kurang, saran Anda dengan senantiasa akan kami terima sebagai masukan untuk kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Saya bersama tim akan memastikan Anda kembali mendapatkan pengalaman yang berkesan. Hormat kami, Management Hotel Santika BSD City - Serpong

6/10 Cukup Baik

K Robinson JT

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Kamarnya tidak kedap suara. Sangat noisy.
Kamar kecil. Grill AC penuh dengan sarang lebah dan kotor banyak flek bekas tangan engineer pada bagian luar grill. Makanan banyak variasi tapi kualitasnya rendah. Roti nya kayak roti kampung. Kopi lumayan baik.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

2/10 Sangat Buruk

Philip, bandung

TIDAK SESUAI DESKRIPSI
Baik, hanya saja temoat tidur bukan ukuran King seperti yang tertulis.

6/10 Cukup Baik

Paul Antonius, Bandung

Disukai: Staf & layanan
Great business hotel in bsd
Menyenangkan untuk bisnis travel

8/10 Bagus

herli, indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
hanya untuk tidur saja karena urusan pekerjaan yang padat, overall ok lah nyaman dan bersih

10/10 Sangat Bagus

Great & Confident, Strategis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan Memuaskan
Lokasi yang tidak terlalu jauh dr bandara dan cuma selangkah kalo ke Mall membuat kami nyaman & breakfast nya beraneka macam,

6/10 Cukup Baik

agus, jakarta

suasana hotel
suasana tenang dan nyaman untuk istirahat. Dekat dg pusat perbelanjaan sehingga bisa merupakan pelengkap kenyamanan.. Hanya saja kekurangannya adalah blm memiliki area parkir tersendiri masih campur dg mall teraskota menyulitkan tamu jika tidak bawa sopir.

8/10 Bagus

Randy, Tangerang

Disukai: Kebersihan, staf & layanan
Liburan yang menyenangkan
Hotel yang bagus dengan standar hotel Santika yang terjamin. Proses check in dan check out yang cepat. Kamar bersih dan nyaman, kamar mandi yang bersih, hanya saja sayang kurang hair dryer. Makan pagi memiliki cukup banyak variasi makanan tradisional Indonesia dan Amerika. Hotel juga terintegrasi dengan mal Teras Kota, sehingga bila ingin belanja/menonton bioskop tinggal jalan kaki. Overall, pengalaman menginap yang menyenangkan.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi Strategis
Hotelnya ada di lokasi yang strategis dimana kalo untuk cari kebutuhan mendadak ada supermaket, butuuh makanan ringan or berat lengkap jajanannya

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar

8/10 Bagus

Henry

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Big Thumb to Eki
Overall is good. I need to give special award to one of check in counter staff name Eki. he made my stay very comfortable. Very helpful staff.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Santika BSD City Serpong pada tanggal 2 Mar 2023
Dear Mr. Henry,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Wanda Arief MahmudGeneral Manager

4/10 Buruk

windy

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel tidak dimaintain kebersihannya. Fasilitas tidak dirawat, kamar mandi bau selokan. Pada saat check out, resepsionis meminta 5 star review dan akan difoto. Saya menolak untuk berbohong. Tapi bukan salah staff karena itu permintaan boss atau management nya

8/10 Bagus

Justin

Menginap 4 malam pada bulan Desember 2022

10/10 Sangat Bagus

STEEVE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. The staff was very welcoming and the buffet breakfast was incredible.
Menginap 2 malam pada bulan September 2022

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Santika is always great. The staff goes above and beyond to make sure you are welcomed and comfortable.
Menginap 4 malam pada bulan Juli 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan
Closed to mall and a bit noise at night. Sheet not change as requested
Menginap 13 malam pada bulan Desember 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 14 Jan 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Prima accomodatie. Goede prijs-kwaliteit verhouding.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 8 Jan 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Expedia from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and clean hotel
Menginap 4 malam pada bulan November 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 8 Jan 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Adzuhri

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel Near BSD City and Teras Kota Shopping Centre
Good hotel near BSD City and teras kota shopping centre. Nice place to stay or transit for a while
Menginap 2 malam pada bulan November 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 8 Jan 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and clean hotel and very closed to the mall.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hotel Santika BSD City pada tanggal 8 Jan 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Samad

Menginap 1 malam pada bulan November 2019

8/10 Bagus

Amir

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Ok hotel next to a mall
The towels, sheets, restroom need to be cleaned properly.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 18 Nov 2019
Dear Mr. Amir, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Management Hotel Santika BSD City – Serpong pada tanggal 20 Sep 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Naiwen

Disukai: Staf & layanan, kondisi & fasilitas properti
Nice for business
Nice for business
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari HSBSD pada tanggal 8 Jul 2019
Dear Mr./Ms. Naiwen On, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Expedia. We are trying our best to fulfill every guest’s satisfaction. Thank you very much for being our guest and sharing your positive experience and feedback. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari HSBSD pada tanggal 8 Jul 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your rating. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Menginap 4 malam pada bulan April 2019
Tanggapan dari HSBSD pada tanggal 22 Apr 2019
Kepada Tamu Kami yang Terhormat, Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Anda pada hotels.com selama menginap bersama kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Hormat kami, Manajemen Hotel Santika BSD City – Serpong

8/10 Bagus

Haryati

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari HSBSD pada tanggal 16 Apr 2019
Dear Ms. Haryati, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
フロントの対応がとにかく最悪でした。 ・担当者によって回答内容が変わる ・他の宿泊者の部屋に案内される。 ・チェックイン・アウトの手続きが時間がかかる。 ・カードキーが何度も使えなくなる 文句を伝えても、「よくあることです」と言われて、反省する素振りもありませんでした。 もう二度と使わないと思います。
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari HSBSD pada tanggal 8 Apr 2019
大切なお客様へ Hotel Santika BSD City - Serpongからの暖かい挨拶。 この機会に、最近のご滞在中にご迷惑をおかけしましたことをお詫び申し上げます。あなたの考えをグーグルで共有したいというあなたの意欲は非常に高く評価されています。 Santika Hotel BSDは当ホテルで一貫したレベルの高いサービス基準を達成するよう努めており、私たちはこれをチームと共有し議論しました。あなたの経験は明らかに私たちにはがっかりします。私たちはこの場合私たちの目標を下回ったことを心から後悔しています。 私たちはすべてのお客様の満足を満たすために最善を尽くしているので、これらがさらなる行動のために注意を払われたことを安心してください。 私達の改善のために私達の注意に問題をもたらしてくれてありがとう。 Santika BSD Cityで皆様をお迎えする機会があることを願っています。 宜しくお願いします、 ルリー・イルハム ゼネラルマネージャー

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Breakfast menu of the same dry boney chicken in different sauces over 7 days needs attention.
Menginap 7 malam pada bulan Januari 2019
Tanggapan dari HSBSD pada tanggal 7 Feb 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. First of all on behalf of Management Hotel Santika BSD City, please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Rury Ilham General Manager

10/10 Sangat Bagus

Jemmi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari HSBSD pada tanggal 11 Okt 2018
Dear Mr.Jemmi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and clean hotel
Menginap 5 malam pada bulan September 2018
Tanggapan dari HSBSD pada tanggal 13 Sep 2018
Dear our valued guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

Scott

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Overall - Great Value
Hotel staff were attentive and lobby staff were always hospitable. The hot buffet breakfast included a large assortment of food and beverage options with dedicated staff to prepare made-to-order eggs, omelets, and pancakes. For afternoon and evening eating options the hotel connects directly to the TerasKota Mall which includes both cafes and restaurants (Western and Asian) and a medium-sized grocery. Overall this is a clean hotel and I would definitely stay here again. Be aware that the Superior Room does not include a mini-fridge. For those who like to charge their phone during the night, I also didn't find a wall electrical outlet near the bed night stand.
Menginap 4 malam pada bulan Agustus 2018
Tanggapan dari HSBSD pada tanggal 28 Agu 2018
Dear Mr. Scott, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to review our property, your comment are very useful and much valued, we apologize for the problems that you encountered during your last stay, and we assure you that we will be looking into each point that you have made, so that we might learn more about how to improve our property and services for the future. We are always proud with of our associates as we count on them to create a memorable experience for our guests. Having said so, I will definitely take your concerns to our cleanness in the room , and we will communicated with our team to have an improvement very soon. therefore, I do hope that we could host you again in the future, and show you the improvements made. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

Low, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient as next to a mall
I checked in almost midnight. Did not get a chance to really enjoy the facilities. In the room there is boiling flask, sugar, cream but I am surprise there is no coffee / tea bags provided. Overall the stay is fine and the reception staff is friendly.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari HSBSD pada tanggal 3 Agu 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Expedia. We are thrilled your stay with us enjoyable such the convenience of our room. We are also glad to find that our staff always give the warm and sincere services for our beloved guests. We will improve on a few point you have raised on which we can do better. We are trying our best to fulfill every guest’s satisfaction. Thank you very much for being our guest and sharing your positive experience and feedback. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

DANNY

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari HSBSD pada tanggal 30 Jul 2018
Dear Mr. Danny, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Night At Santika Hotel
Quite good experience.. but the noise from outside could be heard till the room that made quite diffiicult to sleep well. Service is awesome.
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari HSBSD pada tanggal 17 Jul 2018
Dear our valued guest, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow me this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on hotels.com is highly appreciated. Santika Hotel BSD City is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We look forward to be able to welcoming you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

6/10 Cukup Baik

Andrew

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Downgraded facilities yet good service
This hotel is right in the centre of Tangerang area and opposite to the Teres Kota Shopping Centre which is very convenient for meals. The hotel itself is already downgraded, the facilities are old and the worst thing is ALL the bed sheets and blankets get mouldy (because upon arrival, seeing the moulds on the sheet, I requested the housekeeping to change the sheet but the new one was still mouldy). In return, the staff here is friendly and helpful.
Menginap 7 malam pada bulan April 2018
Tanggapan dari HSBSD pada tanggal 4 Jun 2018
Dear Mr. Andrew, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow us this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on hotels.com is highly appreciated. Santika Hotel BSD strive to achieve a consistent level of high service standards at our Hotel and We have shared and discussed this with the team. Your experience is clearly disappointing for us. We sincerely regret we fell short of our goal in this instance. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We do hope we have the opportunity to welcome you back here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pretty nice stay with a mall next to it and easily find food
Menginap 3 malam pada bulan Mei 2018
Tanggapan dari HSBSD pada tanggal 21 Mei 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your nice review on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very not recommended
Very dirty and disgusting They provide a used slipper and bed sheet and towel was no longer white.
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari HSBSD pada tanggal 21 Mei 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

Li Koon Raymond

Disukai: Staf & layanan
Menginap 4 malam pada bulan Maret 2018
Tanggapan dari HS BSD pada tanggal 19 Mar 2018
Dear Mr. Li Koon Raymond, Warmest Greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 Bagus

ROBERT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short stay nothing flashy.
Room was clean, but toilet design including flushing bowl system could be better. Breakfast was great variety, and the mall has many local food choices - it is food galore.
Menginap 2 malam pada bulan Februari 2018
Tanggapan dari Fahmi pada tanggal 15 Feb 2018
Dear Mr. ROBERT, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Expedia (hotel.com) from your recent visit in BSD City. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the varieties of breakfast served from our food & beverages met your expectation. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Rury Ilham General Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
エアコンの騒音がうるさいので部屋を替えてもらった。近くにshopping moleがあり便利である。
Menginap 2 malam pada bulan November 2017
Tanggapan dari Fahmi pada tanggal 15 Nov 2017
Dear Our Valued Guest, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. As other guests also have same opinion for our Hotel’s location which is close to the market and shopping centers. Your valuable comments regarding the air conditioner noisy definitely will be taken care for further action and we will ensure it will not happen again in the future. We hope we will have the pleasure of greeting you again here in the nearest future. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 Bagus

General, Serpong Indonesia

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Basic Stay
Good Hospitality & Friend Hotel Staff... Key Card not so good. Best is the link way to shopping mall.
Menginap 4 malam pada bulan September 2017
Dear Our Valued Guest , Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in hotels.com from your recent visit in BSD City. We are glad to know that you enjoyed your overall experience with us especially whereas our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the variety of breakfast served from our food & beverages met your expectation. We have taken seriously your valuable comments for the facilities that did not work properly and rest assured that we have taken preventive actions. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

6/10 Cukup Baik

Ashok Nath

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value for money but too noisy
Good value for money. Breakfast spread is good with lot of local varieties and western options. Too noisy in the night specially road facing rooms.
Menginap 3 malam pada bulan September 2017

8/10 Bagus

Adel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2017
Dear Mr./Ms. Adel, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

10/10 Sangat Bagus

A Yudhi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2017
Dear Mr. A Yudhi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
對於出差旅客的建議
房間整體整潔來說還不錯,附近也有一間MALL可以逛,不過很可惜的是沒有小冰箱跟沒有吹風機。 不過房間隔音就有點不好,晚上外面酒吧唱歌到將近12點,大馬路晚上聽得到路上引擎聲,早上會聽到不遠處的遊樂園的麥克風聲音。對於要商務出差的旅客很不建議
Menginap 12 malam pada bulan Agustus 2017

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar