"We had a little mixup when we checked in. Our code for the room we were assigned didn’t work, was given a 2nd code. However, the room was either not turned or was currently occupied (luckily there was no one there at the time) We were helped by a service agent over the phone. He stayed on the line with us until our situation was solved. He reassigned us a different room & a new code. It worked fine. The furnishings were on the cheaper side, the room was cute, clean, the beds & linens were comfortable. However, the regular price of $250-300+ is too much for this hotel. We got a much lower off-season rate of under $100 per night which was appropriate for this caliber property. The easy & quick access to our family was perfect. The added touch of a single use Kureg was nice, but it took some figuring out to operate as there was no on/off button, the K-cups were too low to be punctured & there was no directions. It turned out that it was ready to operate just by plugging it in. We just removed the coffee from the pods & put it in the basket for each cup. It was the 1st time we stayed at a hotel that was all virtual with no front desk attendant. However the over the phone service agent did a great job for us. If we can get a similar rate we would definitely stay there again."
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