"The hotel is CLEAN, and in GREAT condition. Very quiet. It is "fancier" than other hotels I have stayed in including other Holiday Inns. Highly recommend for comfort and niceties. The staff I interacted with in the morning was very professional and kind. The breakfast staff were kind and attentive.
The only reason I did not do a full 5 stars would be the front desk person who checked me in. I was totally thrown off by her telling me I had to have a different photo ID. My Hotel.com (and really every other account I have in my name) is my married name from 2019. My license was renewed in 2017 and I have not bothered to pay to have my name updated on it. To be honest, I didn't even know it was still my "maiden" name. I have checked into many motels, shown it for age, checks, credit cards, other motels, and multiple airport flights and have never been questioned. I know it is a hotel policy that the ID matches the person checking in, but this seemed extra. She said that if I had booked directly with the motel it would not have mattered but since I booked through a 3rd party she had to have it. She did end up giving us a room even thought I could not produce another photo ID. She put us in a double bed room, I had paid extra for a king. I asked for a switch and was given one but not graciously. I had also paid for 2 breakfasts and discovered in the morning I had to have vouchers. The person who I had issues with the night before had not give us any."
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