"Expedia reservations made at Hampton are treated with rudeness when the manager Jack says "Oh this is a 3rd party reservation and there is nothing I can do to help you with anything at all!" They made no attempt to assist us with a late (next day) arrival on a 2 night stay. We called the Hampton directly and of course the policy is a penalty of the one night but then Hampton cancelled the reservation and treated my wife very coldly when she arrived the next day. Hampton made her make a new reservation and overcharged the her compared to the original Expedia reservation. We do understand policies but when a guest calls Hampton Inn during check in on a 2 night stay and let's the hotel know that they will arrive late (next day) it seems like Hampton could hold the room for the 2nd night. I guess we expected better treatment by Hampton since we called. Expedia wasn't able to help since the reservation was not cancellable. After several calls I finally got through to someone at Expedia who tried to help by calling the Hampton hotel. Expedia says they are not charging anything and that everything is with Hampton. Maybe we should stop using Expedia? Hampton is definitely not very courteous. Good Luck!"
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