Kalaoa hotel guide. Castle hotel in Kalaoa, Kailua-Kona

"We had a wonderful stay for my husband's birthday. The room was great with perfect view of golf course and mountains. The pool area was perfect for our relaxing days and all of the staff were super friendly. Will definitely stay again next visit to the Big Island 🏝 "

"“Had a wonderful stay at Pacific 19 Kona Hotel! The hotel was clean, stylish, and had such a relaxing island vibe. The staff was friendly, welcoming, and always helpful throughout our stay. The location was perfect—close to shops, restaurants, and the water, making it easy to explore Kona. The rooms were comfortable and well-kept, and the overall atmosphere made our trip even better. Would definitely stay here again and highly recommend to anyone visiting the Big Island!”"

"Great hotel, friendly staff and good pricing."

"Food was great and most of the staff was very friendly. Kalena the pool attendant was extremely kind and went above and beyond on keeping the pool area clean and helped us with any questions aswell as recommendations for things to do on the island. I had a few small issues with my room but when i addressed these concerns with the front desk they went above and beyond to accommodate us and upgrade of room. Very attentive and understanding. This hotel is ongoing renovations so there was some things that were quite outdated but the hotel staff made sure help make our trip amazing "

"Amazing"

"We just had a amazing vacation at the property. It is one of the best property for your budget. We choose to upgrade the oceanfront room with meal and valet parking. You must do it if you want to enjoy it most. Only one thing turn me down was the walls between rooms are not good enough. I could hear what other room said when they speak big at night. Other than that it was one of my best place to stay."

"Clean room. Great staff. Beautiful property"

"Family friendly. Clean."

"Save your money on the included breakfast. It’s a very limited menu from their little coffee shop that’s supposedly available until 10.00am. Good luck with that as by 8 o’clock most of the items are sold out. The wait for check-in was almost an hour, even though there were very few people. But that’s just it - super limited staff. We had to wait in line every day, as a concierge wouldn’t help you once they realized you won’t buy any packages from them and send you to the front desk. The concierge could you care less to help you with questions, the front desk staff was always super helpful and friendly, but unfortunately, usually there was only one person working. The canal boats never ran, and the tram didn’t either half of the time or did not go all the way to the end. Overall, it was somewhat disappointing. This was my second time here and they have definitely declined. "