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Ulasan untuk Novotel Kochi Infopark

5 out of 5
Novotel Kochi Infopark
Kakkanad, Kanayannur, Kerala

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 28 dari 49 ulasan" "
Penilaian 8 - Bagus. 9 dari 49 ulasan" "
Penilaian 6 - Cukup Baik. 7 dari 49 ulasan" "
Penilaian 4 - Buruk. 3 dari 49 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 49 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Praphatsorn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel, nice and clean, Amazing food and very good service,
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

RAMESH

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Property is Good in bathroom water floating all time that hotel people has to short out.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Reeti

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Vinod

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
very disappointed with the front desk staff attended(As***ni)
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Gayatri BIST pada tanggal 10 Okt 2023
Dear Vinod,Thank you for the review. Sorry the experience did not live upto your expectations. Your feedback is very important to us and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future.Best Regards,Gayatri BISTGeneral Manager

10/10 Sangat Bagus

Rubin

Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Blesson, DES PLAINES

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti

8/10 Bagus

Are

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Decent business hotel, but could use a refresh
Decent place, but need some upgrading and refreshment. Room was good. Fitness center was not very good, no AC, some equipment not working. Bar and restaurant was decent. Overall service was good.
Menginap 5 malam pada bulan Juni 2023

10/10 Sangat Bagus

Viveak

Menginap 2 malam pada bulan April 2023
Tanggapan dari Gayatri BIST pada tanggal 7 Mei 2023
Dear Viveak,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services and amenities. Your accolades have been shared with entire team. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Best Regards,Gayatri BISTGeneral Manager

8/10 Bagus

Joby

Menginap 1 malam pada bulan April 2023

4/10 Buruk

Kartik

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a disappointing stay from check-in experience, to room allocation, to in-room dining and the staff interaction - overall was quite disappointing . I guess there is a reason why the price is chepare than a Four points sheraton
Menginap 2 malam pada bulan April 2023
Tanggapan dari Gayatri BIST pada tanggal 7 Mei 2023
Dear Kartik,Thank you for the review. Sorry the experience did not live upto your expectations. Your feedback is very important to us and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future.Sincerely,Gayatri BISTGeneral Manager

10/10 Sangat Bagus

Saurabh

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended place in Infopark
Excellent room conditions. Very friendly staff. They helped arranged backwater tour and accommodated all of our requests regarding rooms and services.
Menginap 7 malam pada bulan Februari 2023
Tanggapan dari Gayatri BIST pada tanggal 23 Mar 2023
Dear Saurabh,Thank you for taking the time to write a review about your recent experience at the Novotel Kochi Infopark. It is a pleasure to read that you enjoyed your stay with us. Your appreciation of our staff means a lot to us. I look forward to welcoming you back in the near future.Best Regards,Gayatri BISTGeneral Manager

10/10 Sangat Bagus

SAJI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Novotel Kochi
Excellent place with excellent resources and service. Courteous staff, great pool and very good food.
Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Srinivas

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
I had to repeatedly ask for towels. The bathroom was out of shower gel. TV did not work, after multiple reminders, some one came and fixed it. Overall okay service.
Menginap 2 malam pada bulan September 2022
Tanggapan dari GM pada tanggal 4 Okt 2022
Dear Srinivas, We sincerely apologize for the lapse in service which is definitely not a reflection of the hospitality that we delight our guests with. Your points have been noted and addressed with the highest importance it deserves. Please be rest assured that we would take best of care to you and your guests while you come back to stay at Novotel Kochi Infopark. Looking forward to hear from you. Sincerely, Gayatri BIST General Manager

10/10 Sangat Bagus

James, Cary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience. Courteous staff. Awesome breakfast
Menginap 1 malam pada bulan September 2022
Tanggapan dari Gayatri BIST pada tanggal 11 Sep 2022
Dear Mr.James,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services and amenities. Your accolades have been shared with entire team. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Gayatri BISTGeneral Manager

8/10 Bagus

NISHAJ

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Nishit

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was excellent and extremely helpful especialky the chef and the reception staff
Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

Oriyomi, Redhill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service from all we encountered at the hotel.
Menginap 5 malam pada bulan April 2022

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good
Menginap 1 malam pada bulan April 2022

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
There was some issues regarding the booking but they sorted it out without any problems. My guest was checked in on time and the stay was comfortable. Service was excellent
Menginap 2 malam pada bulan Maret 2022

8/10 Bagus

Kurian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad stay experience
Dirty linen were provided, rooms were not clean, poor customer service by staff
Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great
It was good, it would have been better if the pool was available but no complaints as we are in the middle of a pandemic!
Menginap 2 malam pada bulan Januari 2021

6/10 Cukup Baik

Alexander job

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Rooms but can be better at breakfast
Rooms were excellent and the overall service was good. Buffet breakfast was below par and they did not have stock of eggs during breakfast time which is not a good excuse. The restaurant service was below average but front desk was effecient.
Menginap 2 malam pada bulan November 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Chandan Thakur, General Manager pada tanggal 27 Feb 2020
Dear Guest, Thank you for rating us. we wish to see you back soon. Regards

10/10 Sangat Bagus

Michiel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful hotel
After a month traveling it was such a delight to check in here. Lovely staff, very comfy room and good breakfast. Highly recommended.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Chandan Thakur, General Manager pada tanggal 27 Feb 2020
Dear Michiel, Thank you for such nice and wonderful feedback. we wish to see you back in future. Warm Regards

10/10 Sangat Bagus

Subir

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best in Class in Kochi
Very good stay.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Chandan Thakur, General Manager pada tanggal 27 Feb 2020
Dear Subir, Thank you for such nice and wonderful feedback. we wish to see you back in future. Warm Regards

8/10 Bagus

Suresh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very pleasant and helpful staff.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Chandan Thakur pada tanggal 31 Jan 2020
Dear Suresh, Thank you for such wonderful comment and rating. Do visit us again.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Chandan Thakur, General Manager pada tanggal 31 Jan 2020
Dear Guest, Thank you for giving us valuable rating. Do visit us again. Regards

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Universally lovely staff, exceptionally clean, and fresh and modern facilities.
Menginap 4 malam pada bulan November 2019
Tanggapan dari Chandan Thakur pada tanggal 17 Des 2019
Dear Guest, Thank you for giving us your valuable feedback. Do visit us again. Kind Regards

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great modern hotel close to Kochi Airport
The hotel is only 1 year old and close to the airport which is convenient. Very modern. food and service staff are excellent. Real value for money.
Menginap 5 malam pada bulan November 2019
Tanggapan dari Chandan Thakur pada tanggal 17 Des 2019
Dear Guest, Thank you for giving us your valuable feedback and do visit us again. Kind Regards

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Oktober 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Ahmed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Juli 2019

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Great facilities and the staff are friendly. Bit hard to work out what you are being charged for and how much at times - eg. internet - sometimes I got charged twice for the day, sometimes once. Very relaxing place to stay.
Menginap 1 malam pada bulan Juli 2019

8/10 Bagus

ALIAKSEI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Sachin Maheshwary pada tanggal 15 Jul 2019
Dear Aliaksei, Thank you for reviewing us on Expedia.com. It was our pleasure to serve you while your stay with us. We look forward for your upcoming stay with us.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely clean an well kept. Modern and new finishings. Wonderful food and friendly staff.
Menginap 7 malam pada bulan Juni 2019
Tanggapan dari Sachin Maheshwary pada tanggal 15 Jul 2019
Dear Abdulrahman, Thank you for choosing Novotel Kochi Infopark as your hospitality partner and Thank you for such lovely comment, we will share your feedback with the entire team. We would look forward for your upcoming stay with us.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
The food the food the food the food the food the food
Menginap 1 malam pada bulan April 2019
Tanggapan dari Sachin Maheshwary, General Manager pada tanggal 15 Jul 2019
Dear Guest, Thank you for reviewing with us and we are happy to know that you liked our services. we look forward for your upcoming stay with us.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2019
Tanggapan dari Sachin Maheshwary, General Manager pada tanggal 15 Jul 2019
Dear Guest, Thank you for your feedback in expedia. We look forward for your future stay with us.

10/10 Sangat Bagus

shola

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan April 2019

8/10 Bagus

Ming

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I selected this hotel based on it's location - close to where I will be work for the week. Breakfast was included in the price and it was very nice. I also had diner buffet of the hotel 6 days in a roll and enjoyed it. The room was clean and spacious - the morning view was beautiful. The stuff was friendly and my requests were handled quickly. For foreigners, the only drawback is that the entrance was on a busy and narrow road with no side walk.
Menginap 6 malam pada bulan Februari 2019

6/10 Cukup Baik

Elin

Disukai: Staf & layanan
Menginap 6 malam pada bulan Februari 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
good hotel but far away from Airport earlier not knowing.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Dear Guest, It was a pleasure to have you stay at Novotel Kochi Infopark, and thank you for posting review of your stay on Expedia. I would like to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Sangat Bagus

JOYCE

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was incredibly helpful and attentive. Enjoyed my stay there immensely.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Hello Joyce, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on this platform. Your generous praise of our hospitality, the service encourages us to create great memories for our guests. The team and I, look forward to the pleasure of welcoming you back to your home in kochi. Sincerely, Sachin MAHESHWARY General Manager

10/10 Sangat Bagus

Bhavna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 8 Feb 2019
Dear Bhavna, Thank you for the time taken to write this wonderful review on your stay with us. Sincerely, Sachin MAHESHWARY General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan November 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Dear Guest, Thank you for choosing Novotel Kochi Infopark as your preferred accommodation. We look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

8/10 Bagus

Shreyas Satish

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Warm Family Stay
Had a good time at the hotel. Good staff. The hotel in a much quieter part of the city. Had a relax stay. Breakfast was included and was decent.
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Dear Shreyas, Thank you for choosing Novotel Kochi Infopark as your preferred accommodation. I am thrilled to read that you have thoroughly enjoyed all the services & our ambassadors took an excellent care of you during entire stay. I look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Sangat Bagus

Garth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great new hotel in the Carnival Infopark
Impressive from the service to the food to the design of the hotel itself. Really enjoyed the stay there. Top- notch hotel.
Menginap 2 malam pada bulan Oktober 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Hello Garth, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on Expedia. We are very happy to read that you have rated us as the “One of the best hotels in the city”. Your generous praise of our hospitality, the food, the room and the service encourages us to create great memories for our guests. I look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Sangat Bagus

Sunil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Nice experience
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Sachin MAHESHWARY pada tanggal 6 Feb 2019
Hello Sunil, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on Expedia. I wish to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager