Search Beach Resorts & Hotels in Kantenah

"Kids club is the best! "

"it was one of the best hotels i have been"

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"We had amazing vacation "

"Très bel hôtel, idéalement situé, offrant un excellent équilibre entre animation et tranquillité. Selon l’emplacement de la chambre, l’ambiance peut être un peu bruyante en soirée, principalement avant 23 h (ou minuit les vendredis et samedis), mais le calme revient ensuite, ce qui permet de bien se reposer. L’hôtel est composé de deux parties distinctes : une section plus ancienne directement sur la plage, et une autre, plus moderne, située à deux blocs, en plein centre-ville. Cette configuration est un véritable atout, car elle permet de profiter à la fois de la proximité de la mer et de l’énergie urbaine. La chambre était superbe : spacieuse, très confortable et décorée avec beaucoup de goût. Le souci du détail est évident et contribue à une expérience haut de gamme. L’hôtel propose également des activités très appréciables, comme des dégustations de tequilas et de vins, qui ajoutent une vraie valeur au séjour. Côté restauration, les restaurants sont excellents, tout comme les bars, même si les prix sont élevés (comptez environ 250 pesos pour une margarita). Un point à améliorer concerne le service de navette : les indications manquent de clarté, le service n’est pas inclus dans le prix, il est compliqué à organiser et revient plus cher qu’un simple taxi, ce qui est décevant pour un établissement de ce standing. En résumé, un très bel hôtel avec de nombreux points forts — emplacement, confort, activités et gastronomie — malgré quelques ajustements nécessaires, notamment su"

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Resort is ok"

"Holiday stay at family select level with swim out and then moved to beachfront swim out. Enjoyed both rooms. The rooms were spacious and provided many amenities l’occitane toiletries, clothing steamer, hair dryer. There were ample areas for seating at the beach and pool area. Kiyoshi and Luis were out butlers and were very accommodating- we very much enjoyed them and found this service helpful. There were many covered walkways and signs to help with directions to each area. Reservations were accommodated with butler assistance but still hard to come by and we were not able to access the restaurants we wanted for our stay. The buffets are all the same food and overall found the food to be mediocre along with drink quality even with premium beverage level. With older kids there were not activities during the day but younger kids are very catered to. We did enjoy the wildlife around the resort daily and the pizza stop which has amazing pizza. All pizza is not created equally room service pizza and the other private areas had a pizza that was not great. It’s unfortunate that the pizza offered at white sands is not extended through all areas. Overall the resorts is beautiful with amenities and for families with smaller children is great."

" Hotel was old bathroom had mold "