While the hotel does have a great view at sunset, it's the little things that let it down. We found the staff to be generally rude and unhelpful. There was 2 glasses in the room for a family of 4. The beds were made, but sheets not changed in a 10 day trip. The air-conditioning did not work in the living room. There were days where towels were not exchanged, or exchanged and not replaced - leaving us with no towels. All of this was brought up with management, who didn't seem to be concerned or willing to offer any help or assistance.There is also a 2km walk into Kata, which is hilly and on a busy road.